The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Se mer
Företaget har svarat
Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
Företaget har svarat
Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Kontaktuppgifter
3,7
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A beautiful selection of flowers…
A beautiful selection of flowers delivered asrequested. Could not be improved upon.
9 augusti 2024
Svar från zflowers
Hi Roger,
We’re delighted to hear you were so pleased with the flowers! Your satisfaction means a lot to us. Looking forward to serving you again.
Regards,
Patricia
Svar från zflowers
Thank you for the positive feedback! I'm thrilled to hear that your daughter loved them and that the delivery was prompt. If you need anything else, feel free to reach out!
That's a wonderful flowers and delivery…
That's a wonderful flowers and delivery on time.
1 augusti 2024
Svar från zflowers
Hi Vy
Thank you for the feedback. It was so nice serving you again. We are constantly improving our processes and services,
Looking forward to serving you again.
Regards
Bert
The flowers weren't delivered at all
The flowers weren't delivered at all - I have requested a chargeback
31 juli 2024
Svar från zflowers
Hi Rose
Thank you for the feedback, It shows on our end that the flowers were delivered. I have tried to look for a communication between us on our email and our chat there was none. We were hoping we could have resolved this immediately.
Regads Eubert
$150 for virtually nothing.
I paid $150 for flowers and chocolates for my daughter’s birthday. She got 7 gerberas and 5 chocolates. This was a total rip off.
29 juli 2024
Svar från zflowers
Hi Glenda,
Thank you for your feedback. We delivered the Lindt chocolate box as per your order for a standard box of chocolates.
Regarding the flowers, we will send you the proof of delivery from our partner florist to your email. The delivery included 10 gerberas, exactly as you requested. Since no one was at home at the time of delivery, we placed the items at the front door to ensure they were left safely.
Regards,
Patricia
The flowers were delivered on the…
The flowers were delivered on the specified date without hassle. Not to mention, the arrangement was beautiful. Thank you.
29 juli 2024
Svar från zflowers
Hi Leah
Thank you for your lovely review! We're delighted to hear that the flowers were delivered as scheduled and that you were pleased with the arrangement. Your satisfaction means a lot to us. Looking forward to serving you again!
Regards
Eubert
Easy to order and delivered on time.
26 juli 2024
Svar från zflowers
Hi Alice
Thank you for your feedback! We're happy to hear that our ordering process was easy and the delivery was timely. We look forward to serving you again soon!
Regards
Eubert
Easy to order from overseas and flowers…
Easy to order from overseas and flowers were delivered quickly. The arrangement was beautiful.
Thank you
26 juli 2024
Svar från zflowers
Hi Susie
Thank you so much for your kind words! We're thrilled to hear that you found our overseas ordering process easy and that the flowers were delivered quickly. We're glad the arrangement met your expectations. We appreciate your support and look forward to serving you again!
Regards
Eubert
Glad of email reminder that it was my…
Glad of email reminder that it was my daughter’s birthday coming up again. Daughter very happy with a different flower selection this year.
5 juli 2024
Svar från zflowers
Hi Helen
We are very glad you liked our shop again email campaign. You have been a loyal customer since 2020, Thank you and hope to serve you again in the near future.
Regards
Eubert
Great selection with varying prices to…
Great selection with varying prices to suit budget.
Order arrived on requested date.
1 juli 2024
Svar från zflowers
We value your business for over the past 4 years thank you! We love to hearing from you again soon
Regards
Eubert
Wrong flowers delivered
We ordered sunflowers and greenery, but the wrong flowers were delivered.
We also included a balloon in our order, which was not delivered
1 juli 2024
Svar från zflowers
Dear Phophi,
Thank you for your feedback and for highlighting this matter. Due to the winter season in New Zealand, sunflowers are not available at this time. However, we have substituted them with fresh, handpicked flowers selected by our florist to maintain quality and freshness. Additionally, in colder temperatures, helium balloons lose volume because the helium molecules contract. To ensure a better experience, we have replaced the balloon with a vase.
Regards,
Patricia
PROMPT AND CORRECT
lAways on time and exactly as I order. My Wife is always happy with the flowers very happy
27 juni 2024
Svar från zflowers
Hi Dave
It's always nice, to service you.. You have been ordering since 2022 and we are very greatful for your continued support.
Regards
Eubert
Did not receive what I ordered...
27 juni 2024
Svar från zflowers
Hi Arpana,
We have checked your order number and as per our partnered florist in the area, the flowers delivered had tulips along with other flowers with the lilies to ensure fullness in the box design.
Regards,
Ace
Svar från zflowers
Hi Denvir
Thank you we tried to keep working on our customer service. And your comment gives us a boost also to continue what we have started.
Regards
Eubert
Excellent service and flowers were…
Excellent service and flowers were delivered on time for my sister in law birthday
24 juni 2024
Svar från zflowers
Thank you so much for your kind words! We're thrilled to hear that you were pleased with our service and that the flowers arrived on time for your sister-in-law's birthday. It was a pleasure serving you. We look forward to assisting you again in the future.
The flower arrangement was beautiful…
The flower arrangement was beautiful and delivered same day as order
4 juni 2024
Svar från zflowers
Hi Karen
Thank you for your feedback and we can deliver to over 90 countries as well for the same day.,
Cheers
Eubert
Executive Assistant
zFlowers
Svar från zflowers
Hi David, thank you for the feedback.
Regards,
Ace
zFlowers Customer Service
Late Delivery
The delivery arrived, after 8 day, on June 3 I was called, from an international number, 3 or 4 days
before delivery to comfirm my sister's Mobile number. I was sent an email, again to confirm. When the flowers had still not arrived, I rang Perth, where, nobody answered
I don't know what went wrong. Maybe it was the delivery service. My sister sent me a photo of the flowers, which looked beautiful. For such an expensive price, I expected, better service.
3 juni 2024
Svar från zflowers
Hi Tracey, I personally managed this delivery. The delivery address was a challenge, as there were no local florists within 20km and we needed to arrange an alternative service to get your message delivered. Yes, there was a delay but I can assure you we worked hard getting this done. I am glad we were able to make it happen in the end.
Regards Peter
the system you have is not user…
the system you have is not user friendly to an older person-it maybe for the younger people but not to me.
the product arrived on the wrong day-i was contacted by Peter whom said he had fixed it but alas no he didn't so the person receiving birthday flowers got them a day later. not good. I got my account taken out quickly though. Your presentation is fine, your application is ???? and I did say i wont be using your services again especially when the flowers arrived on the wrong day. I ordered in time as well.
29 maj 2024
Svar från zflowers
Hi Anthony, We will work to make our system much user friendly. The order was set for the 31st of May and you contacted us to change the date and the message . Which we took action right away.
Thank you so much for your feedback we will work on our communications with our partners when there are changes in an order
great service
27 maj 2024
Svar från zflowers
Hi Marc, thank you for your feedback and we look forward to serving you again.
Regards,
Patricia
zFlowers Customer Service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.