The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... Se mer
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Det här tycker kunderna
I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were... Se mer
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Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
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Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... Se mer
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Företagsinformation
Skrivet av företaget
zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether you’re celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery options—including same-day delivery for most urban areas—you can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. We’re dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If there’s a way, we’ll make it happen!
Kontaktuppgifter
3,7
Medel
3 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Finally worked a contact out
Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
30 juli 2025
Svar från zflowers
Yes of course you have been a fabulous customer since 2021. We will refund your Delivery Fee. Sometimes remote area has challenges. It was good we could arrange with both the local florist and the Recipient to get your message to them. Regards Peter Hegarty - Owner
Above and Beyond for a Special Delivery
I can’t speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. It’s not an easy place to get to, but they were up for the challenge and truly went above and beyond.
From the beginning, they communicated with me every step of the way—prompt, thoughtful, and genuinely caring. It was clear they were determined to make it happen, and their outside-the-box thinking and persistence paid off.
They did everything they could to ensure my client received the flowers, and it meant a lot. Exceptional service and a team that clearly cares. Highly recommend!
4 juli 2025
Omdöme utan inbjudan
Svar från zflowers
Dear Laura,
Thank you so much for your kind and generous words. We’re truly grateful you took the time to share your experience, and we’re thrilled to hear that our efforts made a difference.
Delivering to Great Barrier Island certainly came with its challenges, but we were more than happy to go the extra mile to make it happen for you and your client. Knowing how much it meant makes all the effort worthwhile.
Your appreciation and recommendation mean the world to our team. We’re here whenever you need us and look forward to assisting you again in the future.
Warmest regards,
Aix
Customer Service - zFlowers
Svar från zflowers
Dear Dipesh,
Thank you so much for your lovely review! We’re delighted to hear that you were happy with the flower quality, delivery timing, and overall experience.
Your kind words truly mean a lot to our team and our local florists. We're so glad we could meet your expectations, and we look forward to serving you again in the future!
Warm regards,
Aix
Customer Service - zFlowers
DisappointedThe chocolates ordered with these…
The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a refund really doesn't assuage the situation. Ordering from overseas you want a supplier that you can count on.
6 juli 2025
Svar från zflowers
Dear Karen,
Thank you for sharing your feedback, and I sincerely apologize for the inconvenience caused by the missing chocolates in your recent order. We fully understand your frustration, especially when ordering from overseas, and we regret that this situation did not meet your expectations.
We’ve already processed a refund for the chocolates, but we completely understand that this doesn’t make up for the disappointment caused. Please be assured that we are investigating the issue to ensure this doesn’t happen again in the future.
We truly value your business and want to restore your confidence in our service. If there is anything else we can do to assist you further, or if you have any additional concerns, please don’t hesitate to reach out.
Thank you again for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.
Best regards,
Aix
Customer Service - zFlowers
Put my order in on Sat 12th of July no delivery
Put my order in on Sat 12th of July approx 9:30am, stating that the flowers were for my wifes birthday on Sun 13th July. I received a call at about 10am saying that they are unable to deliver on Sunday as they are closed can they deliver on Monday 14th July. I said they are for a birthday on Sun 12th.. they agreed to deliver them in the evening of Sat 12th.... that call ended about 10:15am Sat 12th July. It is now Sat evening 9:13pm and still no delivery. Using the tracking website it seems that they are shutdown for the day. Spent approx $235 on flowers, with chocolates that appear now to be coming a day late. Very poor service and follow up.... I cant seem to get anyone on the line to find out the status of my order.
12 juli 2025
Omdöme utan inbjudan
Svar från zflowers
Dear Paul,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration caused by the delayed delivery of your order.
We understand how important it was for the flowers and chocolates to arrive on your wife’s birthday, and we truly regret that the delivery did not happen as expected. This is not the level of service we aim to provide.
The order was placed close to the requested delivery date, and while we did our best to coordinate with the local florist, it’s clear that the arrangements made did not meet your expectations—or our standards. We are currently reviewing the details of this order with our team and delivery partner to understand where the process failed and how we can prevent similar issues moving forward.
We appreciate your patience and understanding, and we’re truly sorry for the disappointment caused on such an important occasion.
Kind regards,
Aix
Customer Service - zFlowers
Beautiful flowers as always
2 juli 2025
Svar från zflowers
Dear Rob,
Thank you so much for your kind words! We are thrilled to hear that you were happy with the flowers. It’s always a pleasure to know our products are bringing joy to our customers.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Aix
Customer Service - zFlowers
Amazing, colourful flowers!
The flowers were absolutely beautiful!!! My sister loved them!!!
29 juni 2025
Svar från zflowers
Dear Roger,
Thank you so much for your kind words! We're thrilled to hear your sister loved the flowers. We truly appreciate your support and hope to serve you again soon!
Best Regards,
Aix
Customer Service - zFlowers
A birthday present that almost didn’t…
A birthday present that almost didn’t happen. My wife only received confirmation of arrival late in the afternoon after we had already left for celebrations elsewhere. Why couldn’t they be delivered earlier?
27 juni 2025
Svar från zflowers
Dear Michael,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your wife's birthday gift was delivered later than expected and that it nearly missed the celebration.
We understand how important timing is, especially for special occasions, and we sincerely apologize for any disappointment this may have caused. While we always aim to ensure timely deliveries, there are times when factors such as florist availability, order volume, or local logistics can affect the delivery window.
Please know that your experience has been noted, and we’re working on improving our processes to provide more accurate delivery timing and better communication moving forward.
We truly appreciate your support and hope we can serve you better in the future. If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly.
Warm regards,
Aix
Customer Service - zFlowers
Delivery was a day late
11 juni 2025
Svar från zflowers
Hi Mark,
Thank you for your feedback, and we sincerely apologize for the delay in your delivery. We understand how important timely delivery is, and we're sorry for any inconvenience this may have caused.
We’re currently working closely with our delivery partners to improve scheduling and avoid issues like this in the future. Your satisfaction is very important to us, and we truly appreciate your understanding.
If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly.
Warm regards,
Aix
Customer Service - zFlowers
The bouquet was as described and more…
The bouquet was as described and more importantly my recipient was so happy with her flowers and chocolates.
3 juni 2025
Svar från zflowers
Hi Debra,
Thank you so much for your kind words! We're thrilled to hear that your recipient was happy with the flowers and chocolates. It means a lot to us to know we could help make the occasion special.
Best regards,
Aix
Customer Service - zFLowers
Paid 75$ real cost 15$ 🤐 Pay an extra…
Paid 75$ real cost 15$ 🤐 Pay an extra for a medium teddy bear she didn’t receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options more quantities and quality for the price of the delivery same is a steal. no pass by this platform waste of money….
30 maj 2025
Svar från zflowers
Hi Kassem,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and truly regret that the order did not meet your expectations. Your concerns are important to us, and we sincerely apologize for the missing teddy bear and any confusion regarding the value and contents of the delivery.
We would appreciate the opportunity to look into this further and make things right. Please feel free to contact our customer service team at [insert contact details] with your order number, and we’ll be more than happy to assist you.
Your satisfaction is very important to us, and we’re committed to improving wherever possible.
Best Regards,
Aix
Customer Service - zFlowers
swift delivery and well made flowers. Recommended
swift delivery and well made flowers. Used this website several times
26 maj 2025
Svar från zflowers
Hi Chris,
Thank you for your continued support and kind feedback! We're delighted to hear you’ve been pleased with the swift delivery and quality of our flowers. We truly appreciate your loyalty and look forward to serving you again.
Warm regards,
Aix
Customer Service - zFLowers
I only ever use Zflowers
I only ever use Zflowers. I have been a customer for nearly 15 years as my family live on the other side of the country and world, and they always deliver on time and send the freshest and most attractive arrangements.
28 april 2025
Svar från zflowers
Hi Lucy,
Thank you so much for your loyalty and kind words. We're truly honored to have had your trust for nearly 15 years. It means a great deal to us to know that we can help you stay connected with your loved ones, no matter the distance. We look forward to continuing to serve you with fresh and beautiful arrangements for many years to come.
Best Regards,
Aix
Customer Service - zFlowers
Late delivery and expensive
As with many customers, flowers did not arrive on time - Mother’s Day. Numerous e mails and no update. However flowers arrived following day… which defeats the objective!
Pricey delivery charge and the flowers themselves….. would advise to avoid
11 maj 2025
Omdöme utan inbjudan
Svar från zflowers
Dear Customer, if you could provide us of your order number 1) I would know who I am talking to and 2) I could respond by helping you sort out your issue.
Regards
Peter Hegarty
Owner-zFlowers
Another Disappointment
Sadly ,the flowers I'd ordered and confirmed at least twice , were not delivered today (Friday) This was very disappointing as this has happened previously as well.
The instructions were quite clear regarding the date and location.
Even after actually ORDERING the flowers I was contacted TWICE about ordering flowers for Mother's Day. I explained I'd ALREADY ordered. Then someone rang me to ask if I wanted to order!
I'm afraid I'll be looking to another provider next time.
UPDATE: The flowers were delivered today (Sunday). I would have liked to have been informed that this was going to be the case. This company has lost my business.I've been a customer for many years and expected better service,
9 maj 2025
Svar från zflowers
UPDATE:
My name is Ryan and I’m the Country Manager here at zFlowers. I’m truly sorry for the frustration this caused, especially given your loyalty over the years. We understand how important timely delivery and clear communication are—particularly on meaningful occasions like this—and we clearly fell short.
To show our appreciation for your past support, we’ll be sending you a discount coupon for a future order. We’d love the chance to earn back your trust and hopefully your business as well.
Ryan- Country Manager
-----
We're very sorry to hear about your experience and sincerely apologize for the missed delivery and repeated follow-ups despite your confirmed order. This isn’t the level of service we strive to provide, especially on such a meaningful occasion. We've forwarded your order details to our Escalations Team, who will thoroughly review the matter and work to resolve it as quickly as possible. Thank you for bringing this to our attention—we truly value your feedback and hope to earn back your trust.
Website is easy to use
Website is easy to use. No issues so far ordering from this sites for the past couple of years. Wish there were more options but I have no major complaints with the selections available so far. Perhaps as they grow, more options will come.
1 maj 2025
Svar från zflowers
Thank you so much for your continued support and for the great 5-star review! We're glad to hear you've had a smooth experience ordering from us over the years. We truly appreciate your feedback about expanding our options—it's something we're actively working on as we grow. Stay tuned for more exciting updates ahead!
Excellent customer care…
You sent me a reminder from 12 months ago and made it easy to repeat the order.
I liked that the message for my daughter’s birthday was handwritten and in a card
27 april 2025
Svar från zflowers
Hi Rachel,
Thank you for your kind feedback! We're thrilled to hear the reminder and handwritten birthday message made a positive impact. We look forward to serving you again!
Best regards,
Aix
Customer Service - zFlowers
The flowers were delivered on the…
The flowers were delivered on the correct date, and were in good condition. However, I feel that they were very expensive, and I do not intend to use this service again.
24 april 2025
Svar från zflowers
Hi Lorna,
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We're glad to hear that the flowers arrived on time and in good condition. At the same time, we're sorry to learn that you felt the pricing did not meet your expectations. We strive to offer quality products and reliable service, and your comments help us reflect on how we can continue to improve.
If there's anything more you'd like to share about your experience, please don’t hesitate to reach out. We value all our customers and would welcome the opportunity to serve you again in the future.
Warm regards,
Aix
Customer Service - zFLowers
Flowers received were great
Flowers received were great. Good value.
Was expecting flowers to arrive early morning but eventually arrived 1130am. All good as wanted flowers to be delivered before lunch time.
8 april 2025
Svar från zflowers
Hi Raki,
Thanks so much for your feedback! We're happy to hear the flowers were well received and that you found them to be good value. We appreciate you noting the timing — while we always aim for early deliveries, we're glad it arrived before your preferred time. Looking forward to serving you again soon!
Best regards,
Aix
Customer Service - zFLowers
The flowers were delivered on time
The flowers were delivered on time. Great experience Again, thus far.
1 april 2025
Svar från zflowers
Hi Felicien,
Thank you so much for your kind words! We’re thrilled to hear everything went smoothly and that you had another great experience with us. We truly appreciate your continued support and look forward to the next one!
Warm wishes,
Aix
Customer Service - zFLowers
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