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Zest Energy Ltd Omdömen 200

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TrustScore 4 av 5

4,2

Solenergiföretag
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

From installation to customer service everything went smoothly and to time. The installers were very tidy and cleared up behind them. Had a couple of questions and Archie in customers services was ver... Se mer

Betygsatt 1 av 5 stjärnor

My problem is there after sales service I am happy with my panels but the after sales service is terrible. I have phoned numerous time asking for help with my solar app problem, was told to watch a Y... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The solar battery installer arrived around lunchtime and worked steadily til the job was finished mid affternoon. He was polite and efficient and left everywhere he worked very tidy

Betygsatt 5 av 5 stjärnor

Good service good company everything was great setup. Works great from the first day of installation. The same when we upgraded the battery size changed over quite quickly and working great. I am glad... Se mer

Företagsinformation

  1. Solenergiföretag

Skrivet av företaget

A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.

Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

200 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 3 av 5 stjärnor

Installer was very good

Installer was very good, but when it is linked up to computer there is no information as to what it all means. For older people I think it would be an idea to have a manual as to what all the readings mean.

17 februari 2026
Logotyp för Zest Energy Ltd

Svar från Zest Energy Ltd

Thank you for your review, Rosy, and for your kind comments about the installation — we’re pleased to hear the installer did a good job.

We appreciate your feedback regarding the system information and how it’s presented.

You’re absolutely right that the apps and monitoring platforms can sometimes assume a level of familiarity, and clearer guidance can make a big difference — particularly for those less comfortable with technology.

We do provide guidance and are always happy to talk customers through how to interpret their system data, but we take your point on board about making this more accessible and user-friendly.

If you would like, we’d be very happy to provide a simple, easy-to-follow explanation of your system and what the readings mean — just get in touch and we’ll walk you through it.

Betygsatt 1 av 5 stjärnor

False selling of product

Was sold £6000(approx) GivEnergy battery, was told the energy provider was compatable with the deal & after instilation discovered that they had stopped the deal before it was sold to my elderly parents.
I feel this is totally inappropriate & personally feel that my parent were scammed.

5 februari 2026
Logotyp för Zest Energy Ltd

Svar från Zest Energy Ltd

Hi Duncan,

Thank you for taking the time to leave this review.

We’re genuinely sorry to hear about your concerns and understand why this situation would be upsetting.

We want to be clear that we would never knowingly sell a system based on incorrect or outdated information, and we take any suggestion of mis-selling extremely seriously. Energy provider incentives and compatibility can unfortunately change at short notice, sometimes outside of our control, but that does not mean your parents’ system is unsuitable or without long-term benefit.

We would really like the opportunity to review this properly and look at what was discussed at the time of sale, as well as what options may be available now. Please contact us directly at info@zestenergy.net with the installation address or reference number so we can investigate and respond in full.

Our priority is always to ensure our customers are treated fairly and with respect, and we’re very happy to continue this conversation privately to reach a resolution.

Kind regards,
Zest Energy

Betygsatt 4 av 5 stjärnor

Added Solar Panels Installation by Zest

The salesperson was pretty clear on most points as far as I recall. Chris and his colleague worked well in difficult weather conditions and worked late in the dark to finish. One negative.The Salesperson maybe did not know or realise that my tiles are a bit fragile. Luckily for the fitters and the contract I had recently bought a number of tiles which are very hard to obtain as no longer made.That could have been a problem!!!!!!!!!! Also I had to bear the cost!!!Archie in the office was very helpful in guiding me in how to set up the arrangement with SSE and Octopus. As I was already with Octopus that part was easy and then I had to contact Puredrive to check that the set up for the Export tariff was correct.

30 december 2025
Betygsatt 3 av 5 stjärnor

Problem solved

Had a quote from Zest to fit a battery as back up to my solar panels. It was before Christmas and I paid the deposit and after thinking about it changed my mind the next day and phoned and emailed my change of mind to Zest. It was Christmas and it was the New Year before I contacted Zest chasing my refund. Due to holidays etc it was delayed but I would like to thank Archie for being there to listen to me and keep me informed and get my refund processed. It took a few weeks but it was eventually sorted. Thanks Archie for being patient with a grumpy pensioner.

20 januari 2026
Omdöme utan inbjudan
Logotyp för Zest Energy Ltd

Svar från Zest Energy Ltd

Thank you for your review and for your patience.

We’re sorry for the delay in processing your refund, which coincided with our Christmas office closure. We appreciate your understanding during this period.

We’re glad Archie was able to support you, keep you informed, and get everything resolved — we’ll be sure to pass on your thanks.

Kind regards,
Zest Energy Team

Betygsatt 5 av 5 stjärnor

Installation of a solar battery

The work was done quick and clean.
Everybody is very helpful, and the customer doesn't have to worry if there are still questions later on.
There is always a person at the other end of the phone
to help, which is very reassuring.

6 januari 2026

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