Zegna Omdömen 

Very expensive but very low quality. Some failed at first attempt on wearing them. Dont waste money

Ich bin von dem Kundenservice von Zegna sehr enttäuscht.

Ich besitze zwei Paar Zegna-Schuhe und habe die Marke bisher immer mit Qualität, Handwerkskunst und Langlebigkeit verbunden. Bei einem meiner Leder-Sneaker ist die Außensohle beschädigt, weshalb ich Zegna kontaktiert habe, um eine Reparaturmöglichkeit zu finden.

Dabei habe ich weder einen kostenlosen Ersatz noch eine kostenlose Reparatur verlangt. Ich war ausdrücklich bereit, die Kosten für eine Reparatur selbst zu übernehmen.

Die Antwort von Zegna war jedoch, dass für dieses Modell kein Reparaturservice angeboten wird. Noch enttäuschender ist, dass man mir auch keinen spezialisierten Reparaturpartner oder eine alternative Lösung empfehlen konnte.

Für eine Luxusmarke, die für Qualität und Nachhaltigkeit steht, ist das für mich schwer nachvollziehbar. Der Schuh befindet sich ansonsten in einem sehr guten Zustand, insbesondere das Leder ist noch hervorragend erhalten. Dennoch scheint die einzige Lösung darin zu bestehen, den Schuh zu ersetzen oder zu entsorgen.

Von einer Premium-Marke hätte ich einen deutlich besseren Kundenservice und mehr Unterstützung im Sinne der Nachhaltigkeit erwartet.

Love my new Zegna secondskin sneakers. Lots of compliments. Very pricey though.

Useless after one time washing (max 40dgrs as advised per label) No more alasticity, moves down from waist.
FS Midi Brief Front Fly Rib (White)
Men's underwear Filo Di Scoza.
Purchased 2 for price of 1. I waiver the reclaim under the condition cold washing works out wel; so if clean and without ruining elasticity or else I will return to retailer to get refund

AVOID!!! Low quality belts with definitely major issues with materials and work. bought this 5 yrs ago wearing less than 20 times, never exposed to direct sunlight or damp environment, severely peeling off and cracked... the belts i own from other brands never had issues even for daily wearings. Reported to Zegna and their response was a joke. See their email response below on 23/09/2025. Funny reply and no intension to assist with anything..

Dear ,

Thank you for your email. We’ve shared the photos of your belt with our specialist for further assessment.

Based on their feedback, the issue appears to be primarily caused by moisture and sweat. Prolonged exposure to humidity or perspiration can weaken the adhesive and surface coating, leading to peeling. Storing the belt in a damp environment or not cleaning it properly can exacerbate this issue.

Wear and tear could also be a contributing factor, especially if the belt is worn tightly or bent, which can place stress on the material. Over time, even high-quality items can show signs of use under regular conditions.

Additionally, exposure to heat or direct sunlight can dry out the coating, making it brittle and prone to cracking or peeling.

We understand you’ve only worn the belt around 20 times since purchasing it in 2019, but these factors may still have contributed to the current condition.

Should you have any questions or require further assistance, please don’t hesitate to contact me directly.

Best regards,
Jenny

Great shoes! Not too sure about the made in Turkey overshirt for 2000+ euro. Fabric is nice, but you would expect made in Italy.

When you buy shoes worth around 1000 euros, you expect customer-friendly service. The shoes turned out to be too tight. The salesperson suggested coming in, but once in the store, the manager said they unfortunately couldn't do anything. The only solution is for them to send the shoes back to Milan for evaluation, but this could take one or two months due to the investigation. Never ZEGNA again!

I ran into an issue with a coat from Zegna where hidden metallic buttons damaged the exterior fabric over time by rubbing against them. This is clearly a design flaw that would ultimately lead to this unavoidable situation. I reached out to Zegna and their only response was that this is a “natural outcome after extended use” and not classified as a “manufacturer defect”. This issue started a couple of years after purchase and got a lot worse afterwards even though if I am currently rotating between 4 coats in the winter (all others with no issues whatsoever regardless of age). Very disappointing when you spend thousands to get this response from customer service setting a very low bar for the durability/quality of their products.. Check out other brands because this one is all fluff and story telling with no substance

I have been a fan of the Ermenegildo Zegna for 20 years. But finally i'm extremely disappointed with Zegna. I have two winter jackets, bought in 2023-2024, and the zippers don't work on both.
When you sell a jacket for $1000, can't you put a quality zipper in it? Because of bad zipper, I definitely got sick once, because I tried to zip up a jacket while running and couldn’t, at -12 outside!
I miss the things they made in Italy 15 years ago...

Jacket "Made in China", VY056 - ZZ257

I am extremely disappointed with Zegna.
I bought a backpack from Zegna 2 years ago. After some time my backpacks back part worn out. I took it back to a Zegna Shop and they send an email to their customer service with the pictures. The material is some kind of a fabric behind the backpack and obviously it is not a correct material. Unfortunately they rejected to repair. I will never shop again at Zegna store.

I am extremely disappointed with both the quality of the product and the customer service provided by Nevila. I purchased a pair of Triple Stitch shoes, and after a short period of use, I noticed unusual wear and tear. The leather showed signs of damage that I believe are due to a defect in the material, not normal wear.

When I reached out for assistance, the customer service was unhelpful and dismissive of my concerns. Despite referring to my rights under the Consumer Code (D.lgs. 206/2005), the response was far from satisfactory, and they refused to acknowledge the potential defect.

Given the poor quality of the shoes and the lack of support from customer service, I highly recommend avoiding any purchase from this company.
Do not waste your money!

L'entreprise a mal écrit mon numéro de téléphone lors de la réalisation du bordereau d'envoi ce qui a retardé la livraison. Une marque de luxe ne doit pas commettre ce genre d'erreur.

My recent purchase at Brookfield place with Christopher was fantastic - he is super knowledgable and very passionate about the brand- I felt the same way for the soho store with Hoze- just fabulous

Rückerstattung wird nicht ausbezahlt, obwohl die Retoure nachweislich vor 3 Wochen angekommen ist.
Bitte vermeiden Sie diesen Onlineshop!!! Abzocke!!!

one of my favorite companies! extremely reliable and fast shipping, top notch quality product with clean branding. their triple stitch sneakers are the most comfortable shoes I own

Mein Mann hat vor maximal anderthalb Jahre eine ZEGNA Daunenjacke gekauft . Da das Wetter in D relativ warm ist wurde die Jacke selten getragen . Als er sie im Winter tragen wollte haben wir mit Schrecken feststellen müssen dass an den seitlichen Taschen die Daunen in großer Menge raus rieseln. Die Taschen sind mit "heißer Nadel " zugeklebt ...und da kommen die Daunen raus ! Die Reklamation brachte nichts . Da wir keine Quittung mehr hatten ( wer bewahrt schon jede Quittung ?) wurden wir nach zahlreichen Mails und Beweisphotos abgewiesen ! Fazit : ZEGNA KEINE KAUFOPTION !!!

I had a very poor shopping experience. The website was incredibly slow, and after spending a considerable amount of time selecting items, I was ready to place an order worth 6,500 Euro. However, I was met with an error message: 'Bad Request - Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. Needless to say I didn't buy anything. It's hard to understand how a luxury brand is unable to find competent IT staff.

Very impressed with the service.

I bought a couple of pairs of shoes from the store in Bond Street back in July 22 and the fabric on one of the pairs started to fray.
I took them back to the store after Christmas & Hamid (who sold me the shoes originally) replaced them for me no problem.

Whenever we shop at Zegna in Bond Street, Hamid always makes us feel special.

Bought a cap from a store in Venice, poorly made waste of money, the colour from the leather has run into material but Zegna have said it’s tough it has been exposed to moisture/water. Apologies for living in England where the weather changes from morning to afternoon ha!

Goods never received. Ordered 6th June. No response from Zegnay.