Difficult to return Items are not described clearly The inner slip abaya has slits which wasn't mentioned in description
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought few abayas which were on sale online from this shops website. Items were dispatched quickly. Materials are little on the thin side but nice, soft and flows, would be good for warmer weather.... Se mer
Företaget har svarat
My experience with Zadina Abayas has been great. I ordered the beautiful looking products. These were reasonably priced. Almost immediately of browsing on their website I found what I was looking fo... Se mer
Företaget har svarat
Beautiful work and fair price. I came across the site when searching Abaya for an event and will be definitely be go to from now. Quality work, on time and Alhamdulillah finally classy designs for occ... Se mer
Företagsinformation
Skrivet av företaget
Started in 2014, Zadina Abayas was born to showcase the world the latest modest fashion. Zadina Abayas soon outgrew from a small studio in East London, and opened a boutique on the high street. 181 Green Street, London E7 8JE their flagship store. The label has become known for its glamorous and contemporary style appealing to all women of all ages. It was all about the culture of modest fashion. The modern women who loves fashion and also loves to preserve the culture in its true essence. Zadina is a brand which is built upon many years of research, and was one of the first labels to enable a fusion to create a high end fashion label which is affordable as well. So, if you are looking for a stunning brand to have you look glamorous then, Zadina Abayas is your first and last stop. Learning and Living with the upcoming women, Zadina has become a very strong and famous brand. We have taken this brand to a whole new level with a complete understanding of what a women desires.
Kontaktuppgifter
Storbritannien
- zadinaabayaslondon.com
3,4
Medel
339 omdömen
Ingen aktuell inbjudningshistorik
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I did not receive my abayas.
12 oktober 2024
Omdöme utan inbjudan
I ordered a white abaya
I ordered a white abaya, which the website described as " non-see-through," but it clearly was see-through material.They do not answer emails , their customer service is terrible. Big disappointment on this business. Never again!
28 februari 2025
Omdöme utan inbjudan
i ordered two abayas both was with belt…
i ordered two abayas both was with belt in description but when it delivered one them missing belt that's Disappointed, I emailed a couple of times, but email doesn't delivered. And my daughter is not happy abaya without belt.
6 mars 2025
Omdöme utan inbjudan
Delivery
Hi, I've paid for next day delivery but still not received my parcel.
2 mars 2025
Omdöme utan inbjudan
Thank you Zadina for selling the most…
Thank you Zadina for selling the most beautiful and valuable materials as I brought the colour black abaya size 58 which was the biggest but it was small for me as they haven’t got no more bigger size as a tall person like me but overall the experience was amazing
14 februari 2025
Omdöme utan inbjudan
Terrible customer service from the manager / owner
AWFUL experience today . Never have I experienced such awful customer service from the the manager . She accused us of being indecisive (we were buying 7 abayas and my daughter is inbetween sizes so needed to try them all on ) , then we were accused of haggling on the price when we had only just got to the checkout and then the manager said it was another customer and that she had to come whilst she was in the MIDDLE OF COOKING, like we had inconvenienced her .
We did think to walk out then and there and not buy anything but the younger sales assistant was so lovely and had taken the time to help us so we didn’t . Nothing special about the abayas or the price so it’s really not worth going here to be insulted , accused of being indecisive and being an inconvenience as we had some whilst the manager was in the middle of cooking !
19 februari 2025
Omdöme utan inbjudan
They never delivered to me and the…
They never delivered to me and the customer services is really poor .Will not recommend it
6 februari 2025
Omdöme utan inbjudan
Surprised at the fast delivery and…
Surprised at the fast delivery and quality of product are excellent!
Would definitely recommend Zadina Abayas for Eid gifts !
3 februari 2025
Omdöme utan inbjudan
Beautiful work and fair price
Beautiful work and fair price. I came across the site when searching Abaya for an event and will be definitely be go to from now. Quality work, on time and Alhamdulillah finally classy designs for occasional and everyday wear. I was worried re. size/lenght but excellent fit, standard UK size/length, not so long as in many other stores, mine a 54.
6 februari 2025
Omdöme utan inbjudan
Excellent abayas!
This was the first time that I purchased a couple of abayas for myself, hence got the sizing wrong. But the customer service team were very helpful and quick to respond via WhatsApp. They exchanged my items and shipped it back within a few days. The abaya material was excellent and so was the quality of the products! Thank you Zadina Abayas!
15 januari 2025
Omdöme utan inbjudan
Not very happy as I paid for next day…
Not very happy as I paid for next day delivery charge and it came a few days later. The reason why I paid the extra was because I wanted to wear it for an event.
1 januari 2025
Omdöme utan inbjudan
Good quality with reasonable prices.
Good quality with reasonable prices.
21 december 2024
Omdöme utan inbjudan
Svar från Zadina Abayas
"Thank you for your kind words! We're so glad to hear you appreciate the quality and prices. We look forward to serving you again soon!"
Excellent customer service..
Excellent customer service... Great abayas!!
16 december 2024
Omdöme utan inbjudan
Svar från Zadina Abayas
"Thank you so much for your lovely feedback! We're thrilled that you loved our customer service and abayas. We truly appreciate your support and look forward to serving you again!"
Svar från Zadina Abayas
"We're sorry to hear about your experience. Your feedback is important to us, and we’d like to understand more about the issue. Please contact our customer service team so we can address your concerns and make things right."
Child size 44 for 10 year old was a…
Child size 44 for 10 year old was a perfect fit.
7 december 2024
Omdöme utan inbjudan
Svar från Zadina Abayas
"Thank you for your feedback! We're delighted to hear that the size 44 was a perfect fit for your 10-year-old. We hope to serve you again soon!"
10/10
I’ve made many purchases in the past, decent prices and great customer service
Abayas are always of great quality
4 oktober 2024
Omdöme utan inbjudan
Svar från Zadina Abayas
"Thank you for being such a loyal customer! We're thrilled to hear that you’ve consistently enjoyed our products and service. Your support means so much to us, and we look forward to providing you with more great abayas in the future!"
IGNORE Emails about complaints
Sleeves were sewn wrong with the elastic twisted in so doesn't sit. Contacted their customer service via email no response whatsoever!
30 november 2023
Omdöme utan inbjudan
Svar från Zadina Abayas
"We’re truly sorry to hear about the issue with the sleeves and the lack of response from our customer service team. This is not the experience we want for our customers. Please reach out to us again, and we’ll make sure to address your concerns promptly and find a resolution. Your satisfaction is important to us, and we appreciate your feedback."
One of the worst customer service ever
One of the worst customer service ever. They don’t have any right to business. They are stealing people money. They delivered bad quality product .
23 november 2024
Omdöme utan inbjudan
Svar från Zadina Abayas
"We’re truly sorry to hear about your negative experience, and we sincerely apologize for any frustration caused. We take customer feedback very seriously and would love the opportunity to resolve this. Please reach out to us directly so we can address your concerns and make things right. Your satisfaction is our priority."
Expecting me to pay for returns postage when item did not match descriptio
Poor customer service- returns sheet clearly says get in touch if not happy with the quality however they were unwilling to do anything besides ask me to return an item and pay for postage when the item did not match the description. Not even an apology to say sorry your not happy with our quality but answered in a passive aggressive and patronising manner. Most companies would at least start with “we’re sorry you feel this way/ we’re sorry our product did not match your expectations” etc. however there was no form of apology at all- extremely unprofessional! Lost a loyal customer, unfortunately will not be ordering or recommending them any more.
Wish i read the other reviews on here beforehand as it seems their customer service is always bad judging by the other reviews.
20 november 2024
Omdöme utan inbjudan
Svar från Zadina Abayas
"We deeply apologize for the experience you’ve had with our customer service, and we sincerely regret that the product did not meet your expectations. This is not the level of service we aim to provide, and we appreciate your feedback as it helps us improve. Please feel free to reach out again, and we will work to resolve the issue to your satisfaction. Your concerns are important to us, and we hope to have the opportunity to make things right."
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