Yumbiltong Omdömen 23

I ordered some trebor mints as the picture clearly displayed the blue trebor spearmint, this flavour is rather hard to find hence me even ordering from Portugal for UK delivery.

The website address for that product also specifically states "trebor-extra-strong-spearmint-roll"
Nowhere in the item description does it state that it would be anything other than what I'd expect to be delivered.

Once the item arrived it was infact not the correct item, there was a box of xxx trebor peppermint mints.
I reached out to support to be told that, "you received what you ordered." and that "manufacturer sometimes make changes to packaging" with no subsequent replies.

Had I of known this is what I was ordering I would not have ordered at all. I could go get these mints anywhere in the UK for a fraction of the price.

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25/11/2025 Edit:
In retaliation it appears that they have decided to post my full name and address in response to the review which is in clear violation of GDPR and their own privacy policy which is an interesting strategy.

They have changed the website listing now showing that the product could come differently but unforunately they are claiming that it stated this prior to ordering. (it didn't)
Fortunately I have documentaion of the websites in it's two different states before ordering and after.

Claming that I refuse to return the item is strange considering a return or refund hasn't even been discussed, just a way of attempting to discredit what I have to say.

25/11/2025 - 15:38
Reply from Biltong was removed by trustpilot since they doxed me and it was in violation of guidelines by trustpilot. 10/10 would recommend trustpilot support.

I ordered 3 boxes of Krave Dark Chocolate (410g) from Yum Biltong and after a 3-week delay received Krave Milk Chocolate (375g) instead — a completely different flavour and smaller weight. I was never informed of any substitution, and the seller could not provide proof that any notification was sent.

They later blamed my opting out of marketing emails, even though product substitutions are transactional updates, not marketing. They then referenced their terms of service to justify the switch, despite those terms only allowing substitutions when a product is discontinued or out of stock. This is effectively a bait and switch.

The seller initially offered £1.50 per box in compensation but only refunded £3.00 instead of £4.50. When I raised the issue, they ignored it and refused to provide a prepaid return label, even though the error was theirs. They also made false legal threats, claiming I could face €5,000 in legal fees for opening a PayPal dispute — an intimidation tactic with no basis in PayPal policy or UK consumer law.

I escalated the issue with PayPal, who reviewed the evidence and ruled in my favour, confirming that the item was not as described. Despite this, the seller has since had my previous Trustpilot review removed, calling it defamatory, even though everything stated was factual and supported by documentation.

Constructive feedback:
• Do not substitute products without consent
• Ensure refund amounts are correct
• Provide prepaid return labels when the seller is at fault
• Stop using legal threats and misleading terms to silence customers
• Focus on transparency and accountability in customer service

This experience showed a clear lack of integrity and professionalism. I would strongly advise others to avoid this retailer.

Avoid using this company, they send you less items than are ordered and only refund the item cost, they do not compensate for the difference in packaging, then when some of items arrive damaged (bottles broken and unusable). Two months later all they have done is to refund the cost of the missing bottle at a basic £7. After sending a full statement and multipl3 sets of photographs that appear to have taken no action or responsibility for claiming the costs back from the courier, as a result my £7 bottles of juice have cost me £14 each including packaging, rather than £10.50 each including packaging had the correct number been sent and arrived intact.
The damage was to the bottom of the parcel, the parcel was on the ground and as the photo taken by the courier was from above no damage is showing. It was only when picking up the parcel the damage was discovered. Royal Mail will only consider a claim from the shipper not the customer and they say no claim has been made.