This company is amazing. I love their approach to body inclusivity. I had some unexplained damage to a bathing suit that I purchased a year ago. I sent an image of the damage to the company and they p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've purchased at least 4-5 swimsuits over the last few years, and although I have really loved the suits themselves, the lack of customer service has left me feeling uncomfortable with recommendi... Se mer
Företaget har svarat
I reached out via email about an issue with my swimsuit that almost had me in tears. I was pleasantly surprised to get an email back within 24 hours (most companies take days, if ever). Jake was SO k... Se mer
i don’t even know where to start. number one these bathing suits are incredible, i own four. the sizing the material the quality are all outstanding. beyond that you swim has the BEST customer servic... Se mer
Företagsinformation
Skrivet av företaget
We’re on a mission to turn the tide on standard, inflexible sizing. With two magical sizes adapting to fit a dozen traditional ones, we’re creating swimwear that supports our bodies as they are. Our mission: To design swimwear for the body you're in. At Youswim, we understand that our bodies are fluid. We design swimsuits that meet us where we are, empowering our community to celebrate our unique and ever-changing bodies.
Kontaktuppgifter
Unit 7, London, 11-29 Fashion Street, E16PX, London, Storbritannien
- hello@youswim.com
- youswim.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great swimsuit and Even better customer service!
The swimsuits are amazing. I have 2 of them and Will keep ordering in the future. I also had a very positive experience with customer service who was very polite and helpful!!!
Excellent customer service
Excellent customer service, resolved my issue quickly!
It’s not sustainable if it doesn’t last
I’ve had 5 youswim bikinis or swimsuits now. I keep coming back because the fit is so good and I love them so much when they’re new and I guess I was in denial/ endlessly hopeful about the horrible quality but EVERY SINGLE ONE has (very quickly) lost its shape, the stitching comes loose in big patches and they are instantly ruined. It’s sad because they’re beautiful and expensive and they promise long life as you body changes, you imagine you’ll have them forever. But you won’t. You’ll have them for like 6months, 1 year if you’re lucky. I honestly took such good care of them, followed all of the care instructions religiously especially after my first one broke. It’s sad but it’s true. They don’t stand the test of time. The fabric is poorly made and comes apart. Look elsewhere. LOVES this brand’s values so much but unfortunately the product doesn’t live up to them.
Youswim team is so incredible!
The youswim team was SO responsive and helpful. They were so accommodating of an issue I was having with one of my suits. I will be a return customer ALWAYS.
Not only does youswim have the best…
Not only does youswim have the best swimsuits (great styles, super comfortable, and make me feel confident) but their customer service is phenomenal also. The price is definitely worth it. Love my suit so much.
No communication regarding a return…
No communication regarding a return since receiving an initial response asking me to confirm which items had been returned. I returned 2 items 3 weeks ago and still haven’t received my refund despite emailing to ask for an update and providing proof of postage and confirmation of items returned.
Why is it taking so long to issue a refund and why have you stopped responding to my emails despite me responding with the required information almost immediately?? Won’t be buying from You Swim again…terrible service.
I inquired about a suit I’ve had for a…
I inquired about a suit I’ve had for a couple years that was thinning in spots and received a prompt reply with apologies AND the offer of a replacement suit, on the house!!! I have been contemplating buying a new suit and I am over the moon to not have to spend that money, though these suits are truly worth every penny!!
Thank you, Youswim! 🤩🌊🙏🏽✨
outstanding
i don’t even know where to start. number one these bathing suits are incredible, i own four. the sizing the material the quality are all outstanding. beyond that you swim has the BEST customer services i’ve ever experienced. shout out to jake. could not recommend them enough.
This Senior Citizen Loves The Aplomb Suit!
I am 71 years old and I haven’t worn a bathing suit in several years. I wanted to try this and see what all the hype was about. I was pleasantly surprised with how well it fit (even my husband said I look “hot“) and more importantly, how well it felt. It’s super comfortable!
Fabric disintegrates with pool use even when washing and care instructions followed
I bought 3 You Swim bathing suits earlier this year for pool use. They lasted less than 20 swims for 1 hour each in a magnesium swimming pool and yes I followed washing and care instructions. It is correct that the company was responsive and replaced all 3 suits...but they also told me this was rare when in fact it seems many people have suffered the same experience as me. When I contacted YS to say my replacement suits were also disintegrating, I got no response. I loved the fit, the feel, the colours and company inclusivity but these suits are simply not suitable for swimming in chlorine or magnesium pools. I feel duped. The company continues to market new colours and styles but hasn't addressed the issue that they are unsuitable for pool swimming.
Fast responses
Fast responses, excellent customer service, solved my issue immediately :)
Great customer service
My purchase had a defect and it was replaced with no issue! Thank you
I reached out via email about an issue…
I reached out via email about an issue with my swimsuit that almost had me in tears. I was pleasantly surprised to get an email back within 24 hours (most companies take days, if ever). Jake was SO kind and helped resolve my concerns/issues instantly. This is an amazing company. I sometimes worry about spending so much on clothes/swimsuits but when customer service is this good, you realize why it's important.
Perfect piece to use for years
Perfect piece to use for years! The piece feels and looks great and is perfect for someone like me, with constantly fluctuating weight. I can't wait for another set!
Love my two YouSwim bathing suits
Love my two YouSwim bathing suits, they are so flattering and come in great colours. Had an issue with the fabric stretching on one after just over a year of use, I contacted the company and they sent me a new suit as soon as I informed them of the issue I had.
Customer service was very helpful and…
Customer service was very helpful and quick at communicating! I love my youswim bathing suit and upon having an issue to it, it was able to be quickly resolved. I would recommend this brand to anyone looking for a comfortable and flattering bathing suit
Amazing customer service
I really appreciate youswim replacing my damaged suit! Their customer service is amazing and of course I love their swimsuits so much!
Top tier customer service!
Their customer service goes above and beyond for you and they get back to in a nick of time. This alone makes this company and brand better than others!
The previous bathing suits I bought…
The previous bathing suits I bought stretched out in a way that made them unwearable. The company sent me a replacement suit.
Great fit, amazing service!
The bathing suit fits great. However, after wearing it for only one summer, the seam of the bottom broke and the elastic was visible. I’d always been very careful with wearing and washing the suit, so I send an email to customer service. Their respond was within three working days and they wanted to send a new piece. I thought I would only receive a new bottom, but they sent a whole new suit!
Amazing service. I would recommend Youswim!
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