This company is amazing. I love their approach to body inclusivity. I had some unexplained damage to a bathing suit that I purchased a year ago. I sent an image of the damage to the company and they p... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've purchased at least 4-5 swimsuits over the last few years, and although I have really loved the suits themselves, the lack of customer service has left me feeling uncomfortable with recommendi... Se mer
Företaget har svarat
I reached out via email about an issue with my swimsuit that almost had me in tears. I was pleasantly surprised to get an email back within 24 hours (most companies take days, if ever). Jake was SO k... Se mer
i don’t even know where to start. number one these bathing suits are incredible, i own four. the sizing the material the quality are all outstanding. beyond that you swim has the BEST customer servic... Se mer
Företagsinformation
Skrivet av företaget
We’re on a mission to turn the tide on standard, inflexible sizing. With two magical sizes adapting to fit a dozen traditional ones, we’re creating swimwear that supports our bodies as they are. Our mission: To design swimwear for the body you're in. At Youswim, we understand that our bodies are fluid. We design swimsuits that meet us where we are, empowering our community to celebrate our unique and ever-changing bodies.
Kontaktuppgifter
Unit 7, London, 11-29 Fashion Street, E16PX, London, Storbritannien
- hello@youswim.com
- youswim.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 28 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Wonderful and kind customer service
Wonderful and kind customer service. Love my swimsuit!!!
excellent customer service!!! quick, professional, eager to please and work as a team for customer satisfaction. a fantastic company with high integrity and a wonderful product!
i first wore a youswim bikini while visiting family in seattle. i was amazed the suit fit so comfortably since my sister-in-law has a very different body shape. i also have never worn a bra and i swim at a toppless beach in california. the suit was so comfortable that i ordered 2 when i returned home. i wear them at the public pool and the bottoms alone at the beach. the suit is incredibley comfortable, which coming from a nudist, is a very high compliment!!! great job everyone! when i emailed to say the color of my top got super faded and weird, i got an immediate email saying they were very sorry and are sending me a new suit of my choice today! wow! superb customer service! bravo!!!
Above and beyond
Customer service was so helpful, really went above and beyond to help solve my problem
Quick response and excellent customer service
They were so quick to respond, and gave me a full replacement for my bathing suit - I was just expecting a discount code for a new one. So impressed!
Great Swimwear, even BETTER customer service 💚
Not only do I love their swimwear but the YouSwim Customer Service team is phenomenal and will keep me coming back time and again. They listened to my concerns and provided a great resolution and I couldn’t be happier with their product and service!
Impressive Support and Quality Guarantee
My Eva High Waisted 2-piece showed fabric degradation within the year (my guess is the harsh Australian sun), I reached out for help and was met with a team that was both understanding and incredibly helpful.
They handled my concern quickly and professionally, arranging a replacement with no hassle. It’s clear that YouSwim stands behind their products and genuinely cares about their customers.
Great customer service
I decided to buy a swimsuit from You Swim as my weight fluctuates and I wanted something that I wouldn't have to worry about replacing. It is expensive but I was hoping it would last me many years. A few months after my purchase there was a defect that appeared in the fabric. You Swim very kindly and efficiently replaced my swimsuit with no issues. It's greatly appreciated and I hope to have this new swimsuit for a long time.
Poor quality
Loved them at first but after a handful of wears (and following care instructions) both of my Aplomb tops have thinned in the center of the chest and they are unwearable. Not worth the money.
Too short lived…
I absolutely love the idea of these suits. As a mom of 2, there’s nothing I value more than having a suit that changes with my body, bathing suit shopping destroys my confidence like nothing else so not having to worry as my body changes is gold. That said, these suits just don’t stand the test of time. Yes, my grabby fingered hellions aren’t kind to the suit. So if you don’t have kids, these are 10/10. But I’ve just found that these don’t stand the test of time. I’ve bought 2 a year, they are so great at first but give out far to quickly, unfortunately I think I have to look elsewhere even though I love these suits. Too expensive for the short lived experience in my opinion.
Fabric too fragile for price
Unfortunately for the price, these swimmers only last 2 seasons before they start thinning in patches. I emailed youswim and they would not refund as I’d had the swimmers for a year. With fabric so fragile, it’s sadly not worth the price.
I love my Youswim gear
I love my Youswim gear! Super comfy, flattering and great quality. I own 3 sets and always get compliments on them. Their customer service is also amazing, having needed some help recently, I’m really impressed!
Good for pregnancy but only lasted 2 summers
I loved it through pregnancy, very comfy and stretchy. But sadly it only lasted two summers. One day I was sitting on the side of the pool and I guess the heat of the tiles stretched out the material. It also happened to the front. It didn’t go back so now it’s all stretched out and a different texture to the rest. I wouldn’t recommend it for the price and how long mine lasted.
The best suit and customer service!
Youswim is always so helpful whenever I’ve had an issue! These are the only swimsuits I have worn for the past 3 years and I don’t plan on changing that. I’ve never felt more comfortable in my skin than when in a Youswim!
Lovely company
Lovely company, really lovely staff - thank you so much for sorting quickly resolving the issue I had with my set, super impressed at the support and care offered. 10/10.
Similar to other negative reviews
Similar to other negative reviews. I thought I had bought a sustainable bikini that would last me year after year (trying to not buy fast fashion). Baring in mind I live in the UK so it comes out once a year for my annual summer holiday. This year packed it up and went to the beach and saw lots of patches were the elastic has failed. In very random places aswell, not where it would have been stretched by me. size UK 10/ B cup. Came here and read other negative reviews saying the same thing so clearly a common quality issue. So no better than a fast fashion bikini quality wise but x 3 the price. Yeah I won't be repurchasing.
Emperor’s New Swimsuit
These swimsuits are not fit for purpose: being made out of ecologically thoughtful material is not enough. They take two days to dry, and if you’re on holiday you’ll be putting a damp suit on every time you go swimming. The price of them is absurd. Mine is the Emperor’s New Bikini.
I love my YouSwim!
I love my YouSwim suit so much! I did have an issue with the suit after a little while and the situation was handled so quickly and efficiently by the YouSwim team. It exceeded my expectations for customer service and I am more than happy with my entire experience!
James the customer service rep was…
James the customer service rep was amazing when locating my package.
Great company, best swimwear
I love the swimwear from this company. Even though I am size 8 in Australia I still find many swimwear’s brands too small on the bottom, cutting in and not flattering. I get stressed trying to find one, until now. youswim is so comfortable, and moves to my body, not me trying to fit into a bikini that is uncomfortable. I also had great customer service - so helpful, kind and human
This swimsuit is one of the best I have…
This swimsuit is one of the best I have ever owned and has made me so confident in my own body which swimsuits is the last thing I want to do.
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