YourRent | Wypożyczalnia samochodów | Car rental  Omdömen 81

Very bad experience. They charged €105 for fuel, even though they said it was only a reservation. After returning the car with a full tank, the money was not refunded. The car was in poor condition, and the brake pads were worn out. I do not recommend renting from Wheego!

Vriendelijk ontvangen bij aankomst vliegveld en bij het kantoor personeel vriendelijk de gehuurde auto was er niet maar daar voor een duurdere voor de zelfde prijs gekregen Bij terugkomst auto ingeleverd inclusief volle tank afgegeven en n ons weer teruggebracht naar vliegveld kortom dit was de eerste keer volgende keer weer met Weego

If i could give 0 i would, had 2 bookings with them in January and in February they refused to give me a car as i did not had international driving license, but January was everything perfect with that. and by the way while i was still in their office i booked another car with different company, and i mentioned to them, so he said in Spanish to the driver do not stop by that car rental company as they go past to airport, let them get another shuttle and waste their time,( i do understand Spanish) complete wankers, would never recommend anyone to rent a car from this company.

Smooth pick up and return processes. The car was not in great condition in terms of the exterior - 8 scratches/dents and a windscreen chip. However, it was mechanically sound and I had no issues over a 12 day rental period. The staff in the office were friendly and efficient. I would use YourRent (Wheego) again in future, but I would hope for a car in better condition next time.

We always use this company for our hire cars at Alicante. Excellent service, always friendly and efficient. Dennis was the Gent checking us in on pick up and drop of, he was extremely polite friendly and helpful. Always 5*

Szybko I sprawnie odebrane auto, obsluga mila I sprawna, dobra komunijacja.

Nagralem video samochod bo mial okolo 19 zajerestowanych defectow.

Video przydalo sie przy odbiorze aby potwierdzic zadrapania.

Perfect service. Everything went smooth and fast. No aggressive sale of additional insurance, much appreciated! Also the return went smooth and fast.

Nice car and just 5 minutes from the airport. Friendly service!

These people are nothing but organized criminals. They stole 900 euros off me for an invented scratch. STAY AWAY, YOU HAVE BEEN WARNED!!!

Shocking. Car returned in the same condition it was received. After scrutinising it and wiping with a rag to try and find marks on the vehicle, the guy said it was all fine. I asked if I should sign something to confirm it was all ok. He said no, all is good so nothing needed.
2 weeks later I was told there was damage and they would not return my deposit. Currently going through my card company to recover this. The company register their cars in Poland and use to hire in Spain. I went through a reputable broker so believed I wouldn’t have a problem. So far that has not proved to be the case. Under no circumstances should you use this company. .

On Dec 26, 2025, we came from Lodz to Warsaw airport to pick up a car I had reserved two days earlier, for a budget of 2,148 PLN (511 €) agreed upon in writing. There I was told that my VISA PREMIER card was NOT ACCEPTED because IT DOES NOT CARRY MY FULL FIRST NAME, ONLY MY INITIALS !

However, they were willing to accept it if I paid for additional insurance of 1463 PLN (350 €), which, until then, had been presented on the document as OPTIONAL. This option was pointless to me since it was intended to cover risks already covered by my VISA card.

Then my wife proposed her VISA card, issued by a Polish bank, with her full first name. Not accepted either, God knows why.

To this pressure I had to give in, the alternative being to walk in the night with the guest we were to collect and her luggage.

Upon our return in Lodz, after making sure that the refusal of a card for this reason of initials is prohibited by the VISA rules, I asked for a refund of the 1,463 PLN wrongly charged. They offered me 300 PLN. I declined, choosing instead to keep the freedom of warning future victims.

In 40 years of renting cars I have never lived such a shocking experience. Are seniors privileged targets for such dishonest people ? Reading on Trustpilot another victim’s - Patrick Palmer - similar testimony « They act as a criminal extortion gang », one understands that this scammer’s method is systematic in the company, among others.

Then I submitted the case to the European Consumer Centre (ECC Net). This is a network established by the European Union to inform consumers and handle disputes between suppliers and consumers from different countries.

I presented the facts online to the French office. After checking and translating, a Legal Advisor forwarded the file to his counterpart in the Polish office. The latter then intervened with Yourrent. Communication with ECC Net in my mother language was straightforward, factual, efficient.

Then Yourrent implicitly acknowledged their wrongdoing : 4 months after the incident, I was reimbursed €423.28.

Deep thanks to the French and to the Polish Legal Advisors of ECC Net!

Total scam, absolutely avoid. Fake reviews on Google (rating 4.2/5), while 1.3/5 rating here. I was asked to pay €300 for extra insurance on arrival which I refused. When returning the vehicle in Malaga, they went on obvious hunt for the tiniest scratch or damage on the car, and obviously found something. I took photos of the car when I picked it up, so I disputed the first scratch they acused me of immediatelly, it was already there before. The second scratch wasnt visible on the photos, because I was picking up the car in the evening and there was barely any light in their garage, so it wasnt visible on the photos. But I am 100% sure I didnt cause it either, it was on a plastic part of the bumper. They immediately charged full excess of €900 on my card and told me they will contact me in 3 days about exact amount to be charged. In 3 days they sent email that it will take 4 weeks to assess the exact amount. They still keep the full €900 illegaly charged to my account. Still not sure how much they will charge me in the end, and if they even return the rest of the excess or not.

Super rude behaviour of the staff as well. This is apparently their business model, lure you in with cheap rental price, then either force you to €200-€300 extra insurance fee or rip you off on fake damage claims. Absolutely shady company, avoid them at all cost.

Return car. Deposit was paid back. After 28 working days getting email with car damages. Next day 1500€ deducted from credit card. 💩 company, do not recommend. I can clearly state that damages made by them, car was returned evening time when was dark. 💩💩💩💩💩💩💩💩💩💩💩💩💩💩especially in Kaunas. Avoid them💩💩💩💩💩

Avoid this rental company. You can book cheaply through rental platforms like car rental, but they will rip you off when you arrive at their location. Lots of lies and manipulation. They ruined my vacation. They can be named Wheego as well

Wer hier bucht hat dann nur Probleme. Am Anfang sind die Mitarbeiter sehr freundlich und sagen es sei alles ok. Als wir den Mietwagen zurückgeben wollten, hat ein Mitarbeiter innerhalb 1Sekunde einen Mangel festgestellt den man nicht sah. Er war laut, unfreundlich und aggressiv. Das ist Betrug und bitte reserviert dort kein Auto. Das machen sie mit Absicht um ans schnelle Geld zu kommen. Wir haben alles dokumentiert und alles geht zum Anwalt!!!

Avoid. Company of scammers. Take from people a lot of money after rent. They say that you make schratches and etc. Even if you dont

We travel to Spain frequently and rent cars all the time. Usually, we’re pretty satisfied with the rental companies, but on this occasion we had a very unpleasant experience, and I urge people to think twice before using this company(Yourrent).

When we collected the car, it already had several dings, dents, and scrapes. The office staff assured us everything was recorded. We took plenty of photos and videos just in case. We were told this car was going to be replaced for a newer model due to the damage and age.

Upon returning the car, the staff member inspecting it quickly brushed past the obvious dings and dents, but then circled the car and focused intensely on the windscreen. He ran his hand across it and announced that there was a chip. My husband asked, “Where?” The staff member pointed to a specific spot and told him to run his finger over it. My husband did, but felt nothing. He was then instructed to use his fingernail, and only then did he feel a tiny scratch.

A debate followed. My husband said, “You must be kidding.” The staff member then called the manager, who also had to run her fingernail over the spot before agreeing there was a chip. My husband called me over and told me to look. I searched for three minutes and couldn’t find anything. Only after repeating the same fingernail test did I feel the tiny mark.

Despite our objections, they insisted on proceeding. We had to leave our €900 deposit so they could “finalise” the case, as we were rushing to catch our flight.

Once home, we received a bill for €4,000 to replace the windscreen. A quick search showed that windscreens in Spain typically cost between €400 and €2,000 in extreme cases.

So I ask: does something smell fishy here? Did the staff already know about this tiny scratch and decide it was the perfect excuse to recoup the cost of all the dents they failed to charge a previous renters for, or charged them and not repaired? Hmm… it certainly feels that way.

Who wins? The car agency.

We will never rent from Yourrent again, and we’ve advised all our Spain-travelling friends to avoid them as well. Hopefully this review helps some of you steer clear too.

Beware when renting a car from this company.
Picking up the car goes smoothly, you receive a fairly new vehicle.
However, you’ll immediately notice several small scratches on it.
The real problem starts when you return the car. YourRent will find a tiny scratch and expect you to prove it wasn’t there when you picked up the car.
Then they initiate a damage assessment, which takes weeks. Eventually, you receive a report, in Polish, with an absurdly high repair cost that, unsurprisingly, exceeds your deposit.
For example, a minor scratch that a body shop would fix for €75 is listed in the report as €825.
This is how YourRent makes money.
You’ve been warned.

uwaga !!!! Ku przestrodze!!!!!! Najpierw przeczytajcie wszystkie negatywne opinie to bardzo ważne , wszystkie są prawdziwe, doświadczyłam na własnej skórze oszustwa na niebywałą skalę. OMJAĆ SZEROKIM ŁUKIEM !!!!!!!!!!!!!! wypożyczyłam Auto w carjet.com .Wykupiłam dodatkowe ubezpieczenie Platinium które według opisu obejmowało wszystkie możliwe usterki które mogłyby się wydarzyć podczas użytkowania auta. niestety na miejscu w wypożyczalni YourRent (nazwa wypożyczalni inna niż strona CarJet/posługują się też stroną meet&greet service )w Balicach zostałam poinformowana że ubezpieczenie wykupione nie działa.!!!! Dostałam dwie możliwości: albo wykupić dodatkowe ubezpieczenie za kolejne tyle !!!! 464zł albo wnieść kaucje i tym samym ponieść ryzyko zapłaty 4500zł za jakąkolwiek Ryskę, z którą wróci auto niezależnie od tego czy z mojej winy. Jeśli nie wykupię wyżej wymienionego ubezpieczenia.(jak widać w komentarzach ci ktorzy to ryzyko podjęli, to ponieśli te koszty, bo wypożyczalnia zawsze znajdowała nawet niewidoczną rysę ). Na koniec dodam że byłam ofiarą feralnego odwołanego lotu, z winy tureckich linii lotniczych które wypadły z pasa i musiałam szukać innego lotu. Znalazłam w Warszawie na następny dzień. Mimo moich tłumaczeń i próśb Wypożyczalnia za zmianę miejsca zwrotu na warszawę i jeden dzień,potraciła całą kaucje, czyli kolejne 500zl. Oczywiscie nie dostałam rozliczenia o które prosiłam.pozdrawiam Anna

Wynajmuje co jakiś czas auto, jedynie do czego moze sie przyczepić to fotelik kołyska, byla naprawdę w średnim stanie a koszt wynajmu do tanich nie należał. Reszta naprawdę ok