Wrench/YourMechanic Omdömen 

Took my money, scheduled an appointment, then cancelled 2 hours later. Terrible company

I paid $150 for nothing. Tech came, assessed the issue, but never returned to replace the part that was causing the car's battery to drain. I had to get the car towed to a mechanic garage. Waste of money. Never again!

Subject: Disappointing Experience with Wrench.com – Customer Perspective from a Fellow CEO

Dear Mr. Petersen,

I’m writing to bring to your attention a very disappointing experience I’ve had with your company — something I doubt you are aware is occurring under your leadership.

I scheduled an A/C compressor repair and replacement through Wrench.com for a Saturday appointment. The service was inexplicably rescheduled to Sunday without clear communication. I was present and ready, but no one showed up. When I followed up, I was informed the parts weren’t available until the following day — something that should have been known before confirming the appointment.

Monday came, and again, no technician appeared due to parts issues. Today, I waited from 8:30 AM until I finally made a call at 10:20 AM, only to learn that now the technician does not have the proper equipment to perform the install.

After wasting three days and considerable time from my own schedule — I am the CEO of my own company — the only solution offered was to wait an additional five business days to receive a refund of nearly $2,000. That’s not just unacceptable — it’s disrespectful to your customers’ time and money.

The sour taste left by this experience won’t go away easily, but I felt it important to share this directly with you. I had higher expectations from Wrench.com and sincerely hope you take this feedback seriously to improve your operations and customer service integrity.

Sincerely,
Julio A. Lergier
CEO, ICE Man Services, LLC

(954) 849-3316

The mechanic was timely, fast, friendly, and knowledgeable. Great break job!

Ive got one of those cars with the battery tucked away in the sidewall of trunk, pain in the. butt - this service came out super fast, worked fast. no complaints, OEM product. would use again. really appreciate.

Excellent, super convenient service. Being able to have basic service attended to at my home was so convenient. I’m so glad I found this service.

Atrocious and Scandalous-

Hello,

I am requesting a full refund of the Kwik Kar bill that I attached due to your company's neglectful actions toward my car. I have attached thorough documentation to support my claims.

I have a major concern regarding Juan, who worked on my vehicle on December 24th. He indicated that he could fix my oil pressure switch, but he did not. The check engine light remained on. He failed to ensure the problem was fixed. He vacated the premises before I could ask any questions. After I tried contacting him numerous times via text message and phone call, he then responded to me about two weeks later after I wrote a bad review. He sent me extremely unprofessional text messages riddled with profanity and defaming my character. Before I had a chance to respond, he blocked me. I have those text messages attached. However, my paramount concern is my vehicle and the money that I spent fixing a problem caused by your worker's negligence.

Since the problem was not fixed, Jacinto, the next mechanic came out and saw the codes- knock sensor and oil sensor switch- were still showing in the diagnostic. Jacinto did not take apart the engine to verify that the oil pressure sensor switch was placed in the engine correctly. He assumed it was the oil pump. Again, this clearly indicates the first individual did not complete the job correctly, and subsequently causing more damage to my vehicle.

I went to get another opinion about my vehicle. I do not need an oil pump. The issue was with the damaged parts caused by your worker who claimed he replaced the oil pressure switch, and if he did, he did not replace it correctly. Moreover, while he was working, he damaged the knock sensor harness and connector; he did not properly secure my engine, and he broke other parts of my vehicle, which has caused further damage.

I have attached pictures and videos to show you proof of your worker's negligence towards my vehicle. I also attached the final bill that I had to pay for that you your company should have fixed.

This could have been a catastrophic event if my engine would have unhinged or overheated while driving due to your company's negligence.

August 24, 2024 Diagnostic 457491, August 25, 2024, appointment ID 457583, water pump replacement. Problem #1: Wrench / Your Mechanic claimed they would authorize $800+ for the water pump replacement; in actual fact my credit card was charged twice for the service. It took a week or so to get the right charge sorted out.

Problem #2: I had to replace the >>brand new water pump<< less than 6 months later. Due to Wrench's abysmal reviews related to warrant/replacement, I didn't even bother.

As a securities professional with experience in venture capital, I see the obvious huge potential of adapting the Uber business model to home-delivered auto mechanic services. It's sad to see Wrench / Your Mechanic botched the venture so badly. Consider starting from scratch?

The mechanic was very disrespectful. It smelled like alcohol looked like he was on drugs, brought a dog with him. Did not complete the job you guys still charge me. And I had to pay somebody else to finish the job. I would not recommend you guys at all.

Apparently in the entire city of New Orleans there's only one mechanic for this company, one guy. He replaced my alternator and in doing so, totaled my vehicle. Twice now I've had an appointment to fix his work and twice now I've been charged the diagnostic fee when he never actually showed up. This website is a scam. You're better off paying the tow truck to get to a shop.

My mechanic no showed twice, so I just kept working on the repair myself. I had to call support multiple times to reschedule the mechanic and renegotiate the price. When they recalculated the price once I got the parts myself, it was MORE expensive than the price they quoted with the parts. Then, when we finally settled on a price and the mechanic showed up, I had already completed most of the repair myself, provided all of the parts (which I had to go get at Autozone because the mechanic told me the readily available part wasn’t available until the next day) and all he ended up doing was bleeding the brakes, which took him about 30 minutes and I paid $370 for it. I was charged for work on the brake line that he barely helped with and didn’t even put my tire back on. It was a complete waste of money and a giant hassle for me.

Wrench itself is great. But be careful when dealing with the mechanics directly. Some of them are shady. One named Justin mwirigi in Seattle, he took the payment for parts and labor but never provide or perform the service. Im in the process of getting my money back.

Never again, don't know how you vet your people but not worth the money. Showed up i a car with minimal tools, Wearing sweatpants and slippers. Took off my wheel and stripped a wheel lug, had to pay a "real " mechanic $100 to replace. So the $150 "diagnostic" and the $100 to repair my wheel just an all round bad experience $250 wasted.

The mechanic arrived with the wrong part for my car. i made the payment using "afterpay", I was never reimbursed, I still paying for the battery that was never received I will never used this company again.

Knowing I needed a water pump, I scheduled diagnostic to be safe. diagnostic went great on Wednesday. Immediately scheduled appt for water pump, battery, oil change for Friday am 7:30-9:30am. i received an email at 7:15am on the day of the appt. saying my quote was ready and had increased by about $300 due to possible misquote on part, reviewing new quote only difference is labor. Called them at 7:41am gave credit card for difference, appt supposedly on hold, called me back at 8:02am to tell me Sunday at 12pm is first they have available... i will update my review Sunday if they come or what happens from there. Experience so, far I will never use again

They are HORRIBLE - I set an appointment on 4/30 and they have me a time of 11-1 on 5/1 - I took the day off work and they didn’t show but took my $150. They claim the reservation didn’t come through but when I called and gave them my phone number they had all my details!!! Now they are saying I have to wait until 5/2 so that’s another day of taking off work!!! Your system not working is yall problem but I’m losing financially because I have to take two days off work.

The mechanic was good. But I ended up paying $433 for a new battery. My local (high end) shop would have charged me less. Wrench charges 1 hour labor minimum at $160/hour plus a $150 fixed diagnostic fee. I understand there are fixed costs in having someone drive to my house but it feels like they are double dipping and adding on top. I'm not certain what the mechanic actually got paid but this feels like the Uber version of mechanics. Another "disruptive" tech company that may have started out good but doesn't value out now. I won't be using again.

UPDATE: Received a voice mail stating that Wrench doesn't charge labor by the time it actually takes to complete a job but rather the "average" for a quoted job. So apparently there is someone out there within there network who would take an hour to replace a battery? My 10 year old with no experience might take 20 minutes for figure out which wrench to use. Further evidence this company is a joke.

Very bad and not reliable