Wrench/YourMechanic Omdömen 

I have used YourMechanic for years. They used to be very reliable. They always had good professional mechanics. You could also used the same mechanic everytime if you wanted. The last time I used the service it has been a terrible experience. I recently had my spark plugs changed out by one of their mechanics. After the service I noticed that my engine was misfiring pretty badly. I waited a few days to see if it would clear up and it didn't so I emailed them. A couple days went by and no response. I called them to see I they could have a diffent mechanic come out to check the last mechanics work and do a diagnostic check. The mechanic test drove my vehicle and swore he didn't notice any misfiring. He didn't even check for codes or anything and I got charged $150 for a diagnostic check. He said he would notify the company and see if they would cover the check under the warranty. After he was done I emailed them again. It's been 4 days or so and still I haven't heard anything from them. I've just decided to get another mechanic to have this issue checked out. I'll never use Wrench/YourMechanic again.

I hired YourMechanic to replace the alternator on my 2008 Honda CR-V and was initially quoted $378.14, which included 1 hour of labor and their promise of “transparent pricing” with no hidden fees.

The mechanic arrived on time with the correct part, but the job ended up taking nearly 3 hours—far longer than necessary for this standard repair. There were no rusted bolts, missing parts, or modifications on the vehicle. Instead, the delay was due to the mechanic appearing unfamiliar with the process, taking excessive time to figure things out.

When the job was finally done, I was emailed a revised invoice for $621.62, charging me for 2.5 hours of labor—nearly double the original quote. So much for transparent pricing.

It gets worse: a few days later, we discovered he had removed the engine mount unnecessarily and forgot to reconnect the engine ground wire. I had to call Wrench, who sent out a different mechanic. That mechanic confirmed:

This job should have taken no more than 1 hour

The engine mount should never have been touched

This was an unprofessional and overpriced experience from start to finish. I cannot recommend YourMechanic and would advise others to be cautious before booking.

Couldn’t give it a zero because that’s what I got… 0. Cancelled appt fifteen minutes before the end of the appt window. Asked for a refund and was told it could take up to 10 business days. That’s a long time for Wrench to have my money for a service they didn’t show up for. What was marketed as a convenience has just become the most inconvenient experience I’ve had on a long time.

I have used this company before and got my fuel pump replaced but it's only been a year n it's going out again so not sure if it was done correctly. I also called on July 1st to get my gasket done and scheduled an appt n they called n cancelled so I mk another appt and I waited all day jst to get cancelled again they called 1 or 2 after my appt time they charge customers 150 for late charges well wat about us customers that get cancelled tha same day n 2 hours after tha appt time very very inconsiderate my whole day waiting for nothing I was so pissed cuz I had a lot of work out on hold n then to not even show up wat kind of so called professionalism is that. I wouldn't recommend this company to my friends or family not reliable.

As always, the guys at wrench are amazing, fast and do great work!

If I could put 0 stars I would. I had a hub assembly replaced the mechanic didn’t torque the hub or wheel causing damage to the hub actuator making my 4wd not work

It took a week to get my alternator fixed because they didn't show up three times because they canceled HOURS after they were supposed to show up. When they finally fixed it, they broke my AC. They sent a new tech three days later. He lied and said he didn't hear a hissing sound. Told me I needed freon when I didn't. Charged me $150 that should've been covered by the warranty for damaged they caused. He then tried to tell me it was broken before they fixed my alternator and he wasn't even the original mechanic. He charged the $150 without my consent.

Horrible experience. The worst thing I ever did was spend money on this company. They sent a drunk guy old guy to my house who admitted he had no idea what to do with a car my year. It was a waste of time and money. Do yourself a favor and just pay the money at an actual mechanic shop.

It was quick & on time. My car runs great again!!!

Quentin does excellent service as always. Very professional.

Wasted money for a diagnostic that was improperly done. They sent me a quote for services and didn’t complete the original service that would have reduced my charge for that service. Mechanic was late by almost 4hrs and never showed back up.

This was my first experience with a mobile mechanic…. And it was an excellent experience!! He was on time, pleasant and very knowledgeable. He diagnosed my issue and did not try to get me to buy something unnecessary. I’m more than pleased with this mechanic 😆

Wrench/Your Mechanic installed a new alternator and a new belt. The alternator showed signs it was not charging likewise I called for technician to check their work and the parts they purchased with my money. My vehicle now will not start. They state that their is out of warranty and the parts. Why can't I have the name of the part company? Please be cautious in using this company

I am so thankful! The technician who did the work on the car, I mean, it is hard to put my thankfulness into words, completely, and that was an affordable service, and you all are very much appreciated!

Horrible! Cancelled at the last minute while I was waiting for the person to arrive.

I would have been charge $150 for cancelling.

Can’t be trusted. No alternatives provided.

I’m left wondering if the company is a scam.

We had a water pump and thermostat replaced. Less than 10 miles later, the car overheated and had to be towed. They sent a different mechanic who simply pushed in a radiator hose and stated it had not been installed correctly. He then told us we may need to add more antifreeze when the engine warms and he left. Less than 10 miles later, same issue and another tow to a brick and mortar mechanic. They diagnosed that all the bolts were loose on the water pump which in turn has now destroyed the belt. We paid for the repair again and this company would not take any ownership of the issue nor would they refund any of the money we paid (over $1,100.00 twice). They were very rude to deal with and completely blew us off stating that they did complete the work. The supposed mechanic that did the initial repair showed up in a beat up SUV and did not even have torque wrench. He passed me his card when he was done stating to call him first next time instead of the company. To top it all off, they were only a few dollars less that than using an actual mechanic. The entire transaction was very sleazy and we recommend you stay far away from this company. We will never even consider them again. Very sleazy!!

Awful. They came to “fix” my car and all he did was jumpstart it and tighten a screw. Charged me $160. Then the next day it broke again and they refused to come fix it for free even though I stated I ALREADY PAID and they didn’t do their job. Total scam

Terrible service, the mechanic was four hours late, guessing with prices, he didn’t come prepared with the tools needed to give a accurate diagnostic and also bad costumer service.

Have had 5 scheduled warranty "diagnostic" visits cancelled over past 2 weeks for faulty alternator installation and damage caused to vehicle by improper splash guard installation.

If I will rate my recent experienced with this Wrench/Your Mechanic it would be a -0, but it won't let me. so I just have to pick 1 star. I used to have good experience with this mobile mechanics in the past. The last job request from this company was a nightmare. The mechanic who performed the oil changed job, didn't do the job right, don't know what he did wrong that cause the oil to leaks so bad that my engine oil run dry, after a few days having my car just sitting in my garage, after the oil changed. Then when I drove my car the first time since the oil changed. My car got worse, strong smoke & all the warning lights were on when I drove it & there's a knocking sound from my engine. I tried contacting the company about this, haven't heard anything.