The staff communicated really promptly via email and answered all my queries. The offered lots of advice and guidance to help me choose the right bonsai. It arrived with 24 hours, securely packaged a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Yorkshire Bonsai were really well experienced in bonsais and were able to give me alot of advice on how to care for my new tree. He has stayed in touch when I have queries and my tree is doing grea... Se mer
Delighted with the trees and the service from this company. I received a dawn redwood forest earlier this year and unfortunately one of the trees wasn't producing any growth. I contacted the company... Se mer
Företaget har svarat
Amazing! I ordered a Brush Cherry and Buddhist Pine for my husband’s birthday and the little bonsai trees are so beautiful! You can tell they have been nurtured with love and care- they are such soulf... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We sell Bonsai trees, pots, tools, soils and other accessories in the UK. We offer fast, free delivery on all UK orders. Wide variety of products from countries around the world, suiting different budgets and requirements.
Kontaktuppgifter
Brookfield Court, LS25 1NB, Leeds, Storbritannien
- 01133709066
- admin@yorkshirebonsai.co.uk
- yorkshirebonsai.co.uk
4,8
Utmärkt
710 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and products
Excellent service and products. I ordered a couple of pots and some drip trays and a member of their team got in touch to recommend a different type of drip tray, which was absolutely a better option for the pots I ordered. They substituted the items without any fuss and dispatched them to me promptly. Very happy with the quality of the products and the great service that they gave. Many thanks
13 juli 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your kind feedback!
We’re really pleased to hear the alternative drip trays worked out well and that you’re happy with the quality of everything. It's always our aim to make sure things are just right, so we're glad we could help. Thanks again for your order and kind words – we really appreciate it!
– The Yorkshire Bonsai Team 🌿
Trustworthy sellers
The ficus tree i purchased from yorkshire bonsa was better than i expected. Well shaped and healthy.first time ive bought a tree online so was a bit nervous.no need to worry it was so well packed.so you can buy with confidence from them..Dave Stevens
6 juli 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you, Dave – we really appreciate your kind words!
We're so pleased to hear that your Ficus arrived in great shape and exceeded your expectations. It means a lot to know we’ve helped make your first online tree purchase a positive one. Thanks again for your trust – we hope you enjoy your bonsai for many years to come!
– The Yorkshire Bonsai Team 🌿
Beautiful Bonsai
Ordered yesterday and my beautiful little tree was delivered today. Well packaged, very healthy and just perfect. Just starting my bonsai journey & hoping to own more, I will definitely return to Yorkshire Bonsai. Thank you so much 🌳⭐️⭐️⭐️⭐️⭐️
4 juli 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your lovely review – we’re absolutely delighted to hear that your tree arrived safely and that you’re pleased with it!
It’s always wonderful to hear from someone just starting their bonsai journey, and we’re so pleased to be part of it. We’ll look forward to helping you grow your collection when the time comes!
– The Yorkshire Bonsai Team 🌿
Beautiful bonsai that was swiftly…
Beautiful bonsai that was swiftly shipped and carefully packaged to arrive in perfect condition.
25 juni 2025
Svar från Yorkshire Bonsai
Thank you so much for your kind words and lovely review!
We’re really pleased your bonsai arrived safely and that you’re happy with it. It means a lot to our small team to know the care we take is appreciated.
Wishing you all the best on your bonsai journey – and do get in touch if we can help with anything!
– The Yorkshire Bonsai Team 🌿
Bought two bonsai trees with 10% off…
Bought two bonsai trees with 10% off because I’m a new purchaser. Trees arrived quickly and in excellent condition. I will be a return customer.
27 juni 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much taking the time for leaving a review. – we’re delighted to hear your trees arrived quickly and in excellent condition! Great to have you as a new customer, and we really appreciate the kind words.
We look forward to sending you more bonsai in the future!
Best regards,
The Yorkshire Bonsai Team 🌿
The bonsai i was sent i am very happy…
The bonsai i was sent i am very happy with. The roots and trunk are great
10 mars 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thanks so much – we're really glad to hear you're happy with the bonsai! Great to know you’re pleased with the roots and trunk – we always aim to send trees with strong character.
Enjoy your new tree!
Best wishes,
The Yorkshire Bonsai Team 🌿
Excellent Customer Service
Was gifted a lovely Chinese Elm from some departing pupils. I purchased a catch tray so that my bonsai could be kept on a windowsill. There ware a rare fault in the glaze that caused it to leak but a quick email and prompt response from Eva sorted it out with a replacement within days. An example of excellent customer service from a top-notch company.
23 juni 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your lovely feedback.
We’re really glad to hear you're enjoying your Chinese Elm, and we're sorry again for the issue with the tray. Delighted we could get it sorted quickly for you – we always aim to make things right with as little hassle as possible.
Thanks again for your kind words and support – we’re always here if you need anything else.
Best wishes,
The Yorkshire Bonsai Team 🌿
Friendly, efficient and helpfully company
Friendly, efficient, helpfully company. Purchase a Buddhist Pine, swift delivery, tree in perfect health and looking amazing!
Wanted to order the Dawn Redwood but didn’t want the pot it was pictured in so they offered to re potting it for me in a pot I like with no hassle. Willing to help with advice on caring for your tree too, not just there to sell. Yorkshire Bonsai will be my preferred supplier.
27 juni 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your kind words – we’re really pleased to hear you’re happy with your Buddhist Pine and the service you received!
Knowing we could help you get the Dawn Redwood just how you wanted it means a lot.
We truly appreciate your support and look forward to helping you again whenever you need us – thank you for choosing Yorkshire Bonsai!
Best wishes,
The Yorkshire Bonsai Team 🌿
Fantastic healthy looking tree arrived…
Fantastic healthy looking tree arrived well packaged. Great service all round.
14 juni 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for the lovely review! We're really pleased to hear your tree arrived safely and that you're happy with it. It means a lot to us to know you're pleased with the service too.
Wishing you all the best with your new bonsai – and if you ever need any advice, we're always here to help.
– The Yorkshire Bonsai Team 🌿
A Masterclass in How Not to Handle Customers
I waited 42 days for an update on my order, only to finally be told that it wouldn’t fit. Throughout this time, I attempted to use their automated service, but it didn’t help. When I finally received a response, the focus was placed more on my tone rather than resolving the actual issue—reacting strongly to me saying “tf” to an AI assistant, not even to their staff.
While I appreciate that they refunded my order, the overall communication felt dismissive and lacked a customer-focused approach. After reviewing other responses from the company on Trustpilot, I’ve noticed a pattern in how they engage with customers, which doesn’t foster a positive experience.
I’d still like to purchase a bonsai pot and tray, but my experience so far has made me hesitant. A more constructive and customer-friendly approach would significantly improve interactions and overall satisfaction.
Edit:
The shift between “we’re under no obligation to help” and “we’re here to help” was difficult to miss. Refusing future orders over a remark directed at an automated assistant - a bot, not your staff - is a revealing response that speaks for itself, and it shows far more on your approach to customers than anything I said.
10 juni 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you for your feedback.
We’re genuinely sorry to hear that your experience hasn’t been a positive one and appreciate you taking the time to share your thoughts.
However, for clarity, we would like to correct a few points. Your order was placed on 29th April, and we actually contacted you just four days later, on 3rd May, to advise that the items you selected were not compatible. This communication was not in response to a query from yourself, but rather a proactive step we took—despite being under no obligation—to help avoid disappointment by dispatching incorrect items. Unfortunately, we did not receive a response to that message.
As for your comment about communication, please know that our team personally reads and replies to all customer messages. We do not rely solely on automated systems to handle customer service. While we understand that frustration can build over time, we must also be clear that inappropriate or offensive language—regardless of the platform it’s used on—is not acceptable. Our team is here to help, and we ask for the same respect in return.
We genuinely value thoughtful feedback from our customers, as it helps us continue to improve. However, given the tone and nature of previous interactions, we feel it would be best not to proceed with any future orders. We wish you all the best in your bonsai journey and thank you again for taking the time to share your experience.
Kind regards,
The Yorkshire Bonsai Team 🌿
Brilliant Experience!
I was looking for a new oval glazed pot for my Chinese Elm, in which no one else seemed to sell, I came across Yorkshire Bonsai, and they had an absolute amazing range, with affordable items and delivery.
I even purchased certain accessories which are very handy and have made my bonsai experience more pleasurable.
Delivery was on the day by Royal Mail, excellent packaging and everything arrived lovely!
Best place ever.
7 juni 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your lovely review!
We’re so pleased you found the perfect pot and accessories for your Chinese Elm—and that everything arrived safely and on time. It’s great to hear the tools have made your bonsai journey even more enjoyable.
Your support truly means a lot to us. Thanks again for choosing Yorkshire Bonsai!
Warm wishes,
The Yorkshire Bonsai Team 🌿
Yorkshire Bansai are the best
Yorkshire Bansai are the best. Beautiful healthy tree and what is just as important fantastic support and advice.Everything including even the packaging professional - highly recommended
3 juni 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with your tree and the support you’ve received. We take pride in providing beautiful, healthy bonsai and being here to help every step of the way.
It means a lot that you noticed the care in every detail — including the packaging. Your recommendation truly means a lot to us.
Warmest thanks,
The Yorkshire Bonsai Team 🌿
Want a bonsai tree delivered? Look no further.
I looked at a lot of companies for mail-order bonsai trees in the UK and decided to give Yorkshire Bonsai a try. After my order & delivery experience with these guys I won't be trying any other as I expand my collection.
Proper customer service, prompt & friendly communications and, upon delivery, a packaging masterclass!
The two trees arrived in beautiful condition.
8 maj 2025
Omdöme utan inbjudan
Svar från Yorkshire Bonsai
Thank you so much for your kind words and thoughtful review! 🌱
We're absolutely thrilled to hear you had such a positive experience with us—from our customer service to the safe arrival of your bonsai trees. We take great pride in both the quality of our trees and the care we put into packaging them, so it means a lot to know that stood out to you.
We’re excited to be part of your bonsai journey and look forward to helping you grow your collection. If you ever need anything or have any questions, don’t hesitate to reach out.
Regards
—The Yorkshire Bonsai Team
Brilliant service
Bought for my daughter who loves her plants and has always wanted a bonsai.She loves it.
28 april 2025
Svar från Yorkshire Bonsai
Thank you for your review. Hope your daughter continues on her Bonsai journey!
Get in touch any time if you have any queries.
Kind regards
Eve
Great service
28 april 2025
Svar från Yorkshire Bonsai
Thank you very much for your review, much appreciated!
Regards
Eve
Svar från Yorkshire Bonsai
Thank you for your great feedback! We're really glad you were happy with your order and that everything arrived timely. Appreciate your support and hope to help you again soon!
regards
Eve
Tree was very nice but delivery a shambles
Tree was very nice but delivery was a shambles. They advertise clearly on their website "SATURDAY AND SUNDAY DELIVERY AVAILABLE" (in fact they're the first words) and "pick your delivery date" - which is exactly what I did to time with arrival on my wife's birthday.
Sunday morning I receive an email from Royal Mail saying it'll be delivered on Monday. So there I am, wife's birthday with no gift planning to arrive on the day.
Long story short, if you plan to use, I would not trust the wording on their website
25 april 2025
Svar från Yorkshire Bonsai
Thank you for your feedback, and we're genuinely sorry to hear about your experience—especially as it was meant to mark such an important occasion.
You're absolutely right to expect your delivery on the selected date, especially when we highlight weekend delivery as an option. We understand how disappointing it must have been for your wife's birthday gift not to arrive on time, and we sincerely apologise for that.
While we do offer Saturday and Sunday delivery on many of our products, unfortunately, we rely on third-party couriers, and occasionally despite our best efforts and intentions, there can be a delay in the network.
Glad to hear your wife liked the Tree!
Please free to get in touch if you have any further queries.
Warm regards
Eve
Svar från Yorkshire Bonsai
Thank you for your review. We are pleased you like your tree. thanks for your words regarding delivery and packaging, much appreciated!
Regards
Eve
Great product and service
Packaged well, beautiful plants almost identical to product image! Delivered on timme
24 april 2025
Svar från Yorkshire Bonsai
Thank you for the great feedback! I’m really pleased to hear the plants arrived safely and looked just like the ones you picked. Hope to help you again soon!
Regards, Dan
Amazing Company with Beautiful Trees
Super quick delivery, emails all the way through from order confirmation through to delivery and not to mention the beautiful trees. Highly recommend this company if you want an amazing Bonsai Tree
24 april 2025
Svar från Yorkshire Bonsai
Thank you so much for your kind words! I’m really glad you were happy with the service and the trees—it means a lot to know you’d recommend us. We put a lot of care into every order, so it’s lovely to hear it’s appreciated. Looking forward to helping you again in the future!
Regards, Paul
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