This novel protein, hypoallergenic diet has really turned things around for my 15 year old cat who, it turned out, had developed a soya allergy. Price point is reasonable and delivery was free and qui... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very fast delivery . Easy to open package and it is also saving space in the recycling bin! We are only on day 5 but so far my 13year old dog has taken to it very well . No digestive problems and he... Se mer
Företaget har svarat
Tried a lot of different dog foods on a dog with a digestion issue. Then came across yora and hey presto they disappeared.shes been on it 4 years now and emptiess her bowl every day. Superb subscript... Se mer
Företaget har svarat
Puppy loves it. Moved from raw food which the breeder started her on to this and she’s really loving getting to do all the kibble-based slow feeders and hiding games
Företaget har svarat
Företagsinformation
Skrivet av företaget
YORA is the world’s most sustainable pet food, made from 40% insect protein. Yora will appeal to ethical pet owners looking to reduce their environmental impact and provide more nutritious food for their pet. Yora is 100% natural, free from artificial preservatives and made with highly nutritious insects which are better for pets and the planet. Yora’s grubs are packed with essential proteins, fats, minerals and amino acids. They use a fraction of resources needed for conventional farming. The kibble features grubs combined with British grown oats, potato and natural botanicals, it looks and tastes great.
Kontaktuppgifter
Unit 1, Nursery Lane, , RH17 5JS, Warninglid, Storbritannien
- 01293265618
- hello@yorapets.com
- yorapetfoods.com
4,6
Utmärkt
92 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Gave dog very bad gas and anal gland issues
Allergic dog got very bad wind and issues with anal glands on Yora.
Sadly didn't work for us.
Also exceptionally pricey - there are cheaper grain free insect foods out there that suit our dog much better.
Wasn't impressed with their customer service either. Delivery took over 7 days (next day delivery) which happened amid postal strikes but their idea of an apology was 10% off code for our next order.
We've not placed another one.
12 december 2022
Omdöme utan inbjudan
Svar från Yora Pet Foods
Hi AMC,
Thank you for your review,
Yora is fantastic for sensitive tummies, healthy stools, and anal gland issues, due to the high portion of the fibre in our food, so it’s disappointing to hear that it hasn’t worked for your companion. We do hope that you took advantage of our satisfaction guarantee.
Sadly, due to the Royal Mail strikes, DPD received an unprecedented increase in their workload and the number of parcels being received to their network doubled. Although we ensured that a ‘possible delay’ message was added to our checkouts, we did appreciate the inconvenience that this caused our customers and by way of an apology, a 10% discount was offered. We are sure you can appreciate, that although we try our best to uphold our next-day delivery service, due to circumstances out of our control, there are very rare occasions this is not met, this information can also be found in our T&Cs.
Food good, packing a nuisance
I have a Shih Tzu who constantly suffers with diarrhoea, the vet recommended I try an insect based diet. Whilst on the new diet his toilet has improved, which I am thrilled about but he is not a fan of this food, he will not eat the dry food at all and I do have to hand feed him the wet food, both my dog and I get quite messy as he spits out the food before I finally win the battle and he eats it.
My slight issue is the packing. Due to the wet nature of the food I do not find it very easy to get a small portion of the food out of the box carton, my dog only eats around 80g of food a day and hence trying to get small sections of this food out of the carton is a mission and I have found to date that I am throwing away around a third of the food. It would be so much better if the packing of the wet food could be rethought and allow for smaller portions say in 80g sachets, this would be more cost effective.
31 oktober 2022
Omdöme utan inbjudan
Svar från Yora Pet Foods
Hi Michelle,
Thank you for your review.
We are sorry to hear that you are experiencing some difficulties surrounding your companion eating their Yora. Please feel free to contact our support team at hello@yorapets.com they will be more than happy to provide you with some advice and tips to help with this. We value all our customer's feedback and we will pass your comments back to the team.
Impeccable customer service
Impeccable customer service! I called about a delivery that got lost on the way. Someone instantly picked up the phone (no annoying waiting music!!) and got a replacement order out for me right away. I wish more companies would prioritise their customer experience like this.
21 oktober 2022
Omdöme utan inbjudan
Good quality food and quick delivery
Good quality food and quick delivery.
I used to be a subscriber for their products but then noticed there was no real advantage in doing so and opted on ordering when needed.
I appreciate their product and care to the environment, it would be a 5 stars if the subscription offering was improved 🙂.
9 augusti 2022
Omdöme utan inbjudan
Svar från Yora Pet Foods
Thank you for your review.
We are pleased to let you know that we have now introduced personalised gifts and exclusive offers to our subscribers. Please feel free to contact our friendly support team to find out more information at hello@yorapets.com
My fussy dog loves this having rejected…
My fussy dog loves this having rejected BugBakes a similar offering. Also comes in the perfect size for my small dog. So happy and can’t praise more.
15 juni 2022
Omdöme utan inbjudan
Well I can't praise this food highly…
Well I can't praise this food highly enough, my dog looks so well her white fur is white again, not tinged with pink from chewing her paws because of allergies. Long may it continue.
2 december 2021
Omdöme utan inbjudan
Great Company
My dog did not take to this food but I am giving 5 stars to the company because within 5 minutes of me getting in touch with them they had given me a full refund, companies like this are few and far between.
1 december 2021
Omdöme utan inbjudan
Premium looking package and food that…
Premium looking package and food that the dog seems to enjoy (which is impressive for my fussy eater doggo) - guilt free dog food so am glad to be supporting a better cause with this food.
31 augusti 2021
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.