Coszus Omdömen 38

Nice quality cap and came in a couple days. No complaints

Had to exchange for a different size and was really easy tbf. Will be ordering again

First order from Coszus and I’m really impressed. T-shirts fit perfectly and quality is very high

Ordered two hoodies after seeing them on Instagram and they’re both class. Shipping also very fast

Had a fair few pieces from Coszus and all been top quality. Small details and fits across the hoodies, tee's and caps are perfect

Couldn’t recommend shopping with Coszus anymore. The quality of the hoodies and T-shirts is second to none, not to mention the brothers behind the designs are so cool. Feels like the next massive big brand in the making

Quality is amazing.have bought hoodies from many other brands (not naming them) and I have to say this is really worth the price. Would love to see more products on the site but I know they are working on this.

Placed my first large order with Coszus and would recommend. Not all items fit me perfectly as I am short but was able to exchange or return and keep what I wanted.

Awful customer experience. I ordered their popular hoodie and a long sleeved t-shirt. Both were ordered in the same size but didn't fit for different reasons - one was too big and the other too small(??). Once you get given a return label you have 4 days to return the items before the label gets cancelled. I don't know if this is a scam because I got my label cancelled when the parcel was in transit and now Coszus customer service will not answer my emails.

Save yourself some hassle and AVOID.

I read a review.on the 16th April about returns involving Coszus, and beware its true.If anyone wants to buy anything from this company please ensure it is what you want otherwise they wont entertain returns.4 emails have been sent (3 by my son and 1 from myself) asking about how to return an item.The company never bothered even to reply.Truly awful customer service and one that wont be getting any further business

Shocking customer service. Got the overall sense that they didn’t want to accommodate the return of my item and the cancelling of a pre ordered item. Had to chase up responses to multiple emails. If I hadn’t done so, I don’t believe I would have got responses or eventual refunds. When I raised my concerns, my emails were either ignored or met with a rude response.

I live in Manchester the parcel was delivered in 3 days, really great attention to detail in the packaging and items quality is amazing, will definitely shop again good job guys 🙌

loved the cap and how quick you guys got it to me!

I recently placed an order of around £190 with Coszus and unfortunately the entire experience has been very disappointing.

The items I received were significantly oversized and unsuitable for me. I contacted the company following the instructions on their website, within the stated returns period to request return instructions. Despite sending multiple emails and also reaching out via social media, I received no response.

My public comments on social media asking for assistance were also removed rather than the issue being addressed.

As a customer, I simply wanted to return the items in accordance with the brand’s own returns policy and my statutory consumer rights. Instead, I have been left with clothing that does not fit, no refund, and no clear way to resolve the situation.

This experience has fallen far below what would reasonably be expected when purchasing online. Ignoring customers who are trying to make a legitimate return is unacceptable and undermines trust in the brand. It is also a total breach of the Consumer Rights Act 2015.

I will now have to contact my bank to carry out a chargeback.

Very disappointing.

*EDIT AND RESPONSE BACK TO YOUR REPLY*

Hi,

Thank you for your reply.

I would like to clarify that my intention throughout has simply been to return the items as they were unsuitable in size and fit, which is a standard right when purchasing online.

While there was discussion regarding the out-of-stock item and bundle structure before dispatch, this is separate from my later request to return the order after trying the items on. I contacted you within the returns period by email and social media requesting return instructions, but did not receive a response. My public comments asking for assistance were also removed.

I have retained full records of all correspondence and timelines.

This matter is not about obtaining additional promotional items or disputing what was sent. It is about exercising my right to cancel a distance purchase and return goods that are unsuitable, in line with your own stated returns policy and UK consumer law.

I remain willing to resolve this directly and return the items promptly once you provide the correct return address and instructions.

I would appreciate a response so this can be concluded fairly and amicably.

Jack

J’ai commandé il y a une semaine deux articles, livrer en France en moins d’une semaine en parfait état !
J’ai été très surpris par le T-shirt, et le bonnet que j’avais commandé, la qualité est vraiment incroyable, et les design sont canons ! ! !
Mon vrai coup de cœur 2026, je recommande sans aucune hésitation !

Emailed them to start a return as this is the process detailed on their website. It's been almost two weeks with no response and I even followed up with a second email. No response to a direct message on Instagram either.

I can now only presume they've done this to prevent me from returning within the 2 week window.

Would strongly advise against purchasing anything from them. Awful customer service.

Purchased 2 hoodies and 2 t shirts. All products came on time. Very good quality and super comfortable items.

I’m a repeat customer with Coszus, and they continue to impress me every single time. The quality of their clothing is genuinely top-tier — great materials, great fit, and everything always looks and feels premium.

Their service is just as strong. Orders arrive on time, the packaging feels high-quality, and any questions I’ve had were handled quickly and professionally. It’s clear they take pride in what they do.

Coszus has earned my trust, and I’ll happily keep coming back. Highly recommend!

Ordered a Sage Hoodie but fitted a little small on me - so had to swap for a bigger size. The process was super easy, and customer service was really helpful. Great service!