Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,1
8 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My experience with Yhone was really good. I ordered the wide pleated pants and they are great quality. Shipping took a few days and you could track your order. I will be back for more items. Thanks. Yhone!
My experience with Yhone was fine, my order took a little longer to arrive like 3 weeks but i could track it and when i wrote to the customer service they replied.
The quality of the pant was really good the fabric lookd really nice
They never sent a confirmation number and the package still hasn’t gotten to me. I’ve ordered over 2 weeks ago. If they don’t send me a confirmation/ receipt. I’m going to have to dispute this charge. Do not buy from here
Svar från Yhone
Hi bro,
I’ve checked our system using your name and found your order.
You placed the order on Jan 27, and it was shipped on Jan 29. Up to today, it has only been 4 business days in transit. The parcel is currently at a logistics center in the US.
International shipping does take some time and is not instant. Since the tracking has been updating normally, there was no delivery issue flagged on our side, which is why we did not proactively contact you.
We also did not receive any inquiry from you via email before this message. If you ever need any assistance, you are always welcome to contact us directly by email(friendscare@yhone.com).
Regarding the confirmation/receipt: normally an order confirmation email is sent automatically after purchase. Sometimes it may arrive slightly delayed or go to spam. If you did not receive it, I can help report this to our system team and check for you.
We just tried to contact you via email, but the message couldn’t be delivered. Our system indicates that the email address may be incorrect, which could be why you didn’t receive the confirmation email.
Svar från Yhone
Hi bro,
Thank you for sharing this, and we’re really sorry for the frustration this may have caused.
Just to clarify, we usually respond to all emails within 24 business hours (Monday–Friday). Our return process is also clearly outlined on our website.
As long as the return is submitted following the process, once the item is received by our warehouse, it will be inspected, processed, and restocked, and refunds are completed within 4 business days after inspection.
At the moment, it’s possible that we haven’t seen a return request linked to this order yet. To help us look into this properly, please feel free to contact us at friendscare@yhone.com
, and we’ll be happy to check the order status and assist you further.
We truly want to help get this resolved for you.
--Luna
Don't believe the shipping information on your website, it took over a month to receive the products. The price seems right for the quality of the fabric and the more unique design you get (low-mid fabric quality but money went toward the design, in my opinion)
Customer service is a hit and miss, they can take a week or two to respond. So do with this information what you will.
Svar från Yhone
Hi guys,
Thank you for taking the time to share your honest feedback ,we’re genuinely glad to hear that you enjoyed the design of the pieces.
We’re truly sorry for the delivery delay.
Your order was dispatched within three days of purchase, however the Black Friday period caused overall shipping slowdowns.
In addition, the complimentary gift included in the original shipment was returned by the carrier, which required us to replace the gift and resend the package, unfortunately extending the delivery time.
Once the replacement shipment was sent, we reached out with the updated information. As the second shipment progressed normally, there were no further logistics exceptions that prompted additional updates.
Regarding customer service, we’re sorry if communication felt inconsistent. All emails are replied to within 24 hours on our end, though we’re not sure if you may have contacted us via other platforms as well. That said, we take this feedback seriously and are continuing to improve both response clarity and shipping transparency.
Thank you again for your support and for sharing your experience — it helps us reflect and do better.
— YHONE Team
They will not get back to me about returning my item, completely ghosting me.
Ive bought several items from them and they have delivered the best quality. Its so astonishing. Even recently helped replace an item for me. I will come and give more feedback
Never buy from this webside. I have tried to return my package for 3 months now and I haven’t received my refund. They aren’t answering my mail or anything.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
