DO NOT USE YELLOW JERSEY FOR YOUR TRIP INSURANCE. You have been warned!! This company are just a sales front selling other companies policies. The company they use are Gallagher Bassett. Please read... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic Company. Insurance easily arranged at a great price point. Unfortunately, I had an accident and had to use the insurance - having my helicopter evac and treatment covered was simple and ha... Se mer
Företaget har svarat
Claimed my Insurance for my cycling accident on 29th December 2023. Hit by car on my birthday is definitely not a good start. Connor Peter from yellow insurance assist me with helmet insurance claim a... Se mer
Företaget har svarat
I'm an experienced 56 year old cyclist. I had the dreaded misfortune of being knocked off by a motorist in June '21. I was very pleased to have Yellow Jersey Insurance. My bike claim was handled brill... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We believe riding a bike is one of the best things in life. Whether it’s for fun or fitness, it’s all about getting out there and enjoying the ride.
Kontaktuppgifter
Prospero, 73 London Road, RH1 1LQ, Purley, Storbritannien
- 03330030046
- www.yellowjersey.co.uk
- yellowjersey.co.uk
4,2
Bra
307 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy and smooth experience
The coverage provided was satisfactory, although I was somewhat surprised to find that damages to my bike were not included. Nevertheless, the claims administrator exhibited excellent politeness, precision, and responsiveness.
28 december 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hello Hosein, Thank you for the five-star review, it is very much appreciated. The Group policy that you have does not include any coverage for bicycles. You would need to take out separate cycle insurance to cover bicycle damage. Once again, thank you very much for the review. Team YJ.
Quick resolution
Very quick to resolve & receive a payout. Thanks. (My claim was for a replacement helmet after a crash.)
6 december 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hey! Thanks for the kind review and glad to hear that your claim was settled quickly. Hopefully you weren't injured in the crash and are now back on the bike! Thanks again, Team YJ.
nice chat with support
great experience. nice chat with the support.
13 december 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hello! Thanks for the kind review! Great to hear that our support team gave you five star service. Happy cycling, Team YJ
The dedicated service and explanation…
The dedicated service and explanation of the claim conditions made my application a great service experience. Sincere thanks.
13 december 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hi James, thanks for coming onto here and giving us a five star review! Certainly a nice way for us to start our day! Happy cycling, Team YJ.
Fast response and easy to work with
Fast response and easy to work with. Really appreciate it and thanks for helping me out in a time of need. Would highly recommend this valuable product to other cyclists
1 december 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hey Jason, Thanks for giving us such a nice review. Hopefully you're back out there enjoying the bike. All the best, Team YJ.
Blew me away
Connor is a star,
I honestly submitted a claim for my helmet with zero expectation, I want to say within 48 hours I had a reply, suggestion on how to claim my helmet via the brand as well as through Yellow Jersey and a prompt payment.
19 oktober 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hey Christopher, Thanks so much for the kind review and great to see that we exceeded your expectations. I will share the review with Connor who I am sure will be delighted to read what you have written. Happy cycling, Team YJ.
Transparent and helpful
Very prompt, very transparent, amazing support. Laid out what this Yank needed to contribute to a smooth process. This is the way it should be for all customer service
2 november 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hey there! Thanks for the review! Great to see that you were impressed with our claims service. Hopefully all sorted now and you're back on the bike. Happy cycling, Team YJ.
Wonderful
Very easy to file, super responsive folks, and no real hassle to get it all done. Wonderful experience.
21 oktober 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hi Nathaniel, thanks for leaving us a five star review. Happy cycling! Team YJ.
Very efficient claims processing and…the best
Very efficient claims processing and friendly service, the entire claims application experience was excellent, thank you very much.
27 oktober 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hey Yan, Thanks for the five star review. Great to hear your claim went well! Team YJ
Very timely response
Very timely response, very clearly laid out calculation of settlement value
Easy to arrange settlement even to an account overseas
18 oktober 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hey there Kat, Thanks for the kind review. Really pleased to read that you were happy with our service. Don't forget to recommend us to your friends =) Team YJ.
5-star service (Prompt & Helpful)
Thanks Jon for making the claim process so smooth and easy to understand. I really appreciate your help and the clear next steps. Keep up the good work!
13 oktober 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hello Ryleigh, thank you for your lovely review! I will be sure to pass on your kind words to Jon. Happy cycling =) Team YJ
Svar från Yellow Jersey Cycle Insurance
Hey Charles, reading reviews like this really makes us super happy =) I'll be sure to pass on your kind words to our claims team. Stay safe and thanks for using Yellow Jersey. Team YJ.
I had a good service
I had a good service. My questions were answered well.
29 augusti 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hey Roger, thank you so much for the kind feedback. Happy cycling, Team YJ.
Claims process is beyond slow
Despite the claim on the front page of their website "Our customer-driven claims process is managed completely in house" it is outsourced to a company who do not respond to emails, and who have never heard of Ironman. I made a claim for reimbursement of hospital costs in the US on 25/08/23 and I'm still waiting a response almost a month later. Yellow Jersey have just said they do not deal with travel claims and will pass on my email. AVOID
20 september 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hello Andrea. I am sorry to read that you have been unhappy with the travel insurance claims service provided by CSAL. On notification of your dismay, we contacted CSAL on your behalf who have since given an update on your claim progress. Please keep in touch with our support staff if you have any further issues. Once again, I am sorry that CSAL have not met your expectations. Team YJ.
Yellow jersey were easy enough to deal…
Yellow jersey were easy enough to deal with. However ive had to submit a claim for a delayed flight. At first csa refused the claim after a 3 week wait. Despite me giving them the evidence from easy jet on the reason for the delay, meeting the criteria fkr a claim. Ive asked twice to be escalated.Now they wont respond. Called and told they will come back in 5 days. That was 3 weeks ago. Probebly wont use again for this reason.
1 augusti 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Further to your recent review, We have requested your details and will open a formal complaint on your behalf against CSAL. We are sorry that the service that you have received has been below par and will do our best to resolve the issues highlighted above. Kind regards, Team YJ.
Good service and positive polite…
Good service and positive polite communication.
24 augusti 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hello Kevin, thank you for the kind review. Great to see you have been satisfied with our service. Team YJ
Avoid at all costs
Avoid at all costs, they outsource their claims to another company and they are terrible to deal with. The process is painfully slow and I have still not been reimbursed for my claim more than 4 weeks later. There is no communication with the secondary company and it is difficult to get a hold of them and when you do it is pointless. AVOID AVOID AVOID
31 augusti 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hello Anna, I am sorry that the third party travel claims handling company, CSAL, have been so slow. We have therefore raised a formal complaint against CSAL on your behalf and will monitor the progress of your claim. Once again, please accept our apologies for the poor service. Team YJ.
Helpful and straightforward when I had…
Helpful and straightforward when I had an injury which stopped me participating in a triathlon I had previously booked.
14 augusti 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hi there, thanks for the kind review. Hopefully you make a speedy and full recovery. Kind regards, Team YJ.
Friendly and obliging service!
Friendly and obliging service!
After my bike crash I had to be operated on my shoulder and have to make physiotherapy for a long time to get back to my bike.
The insurance of yellow jersey with I have with my RCC membership helped me to pay a part of my expenditure.
2 juli 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hello Bernhard, sorry to hear about your crash. I do hope you are making a speedy recovery and will be back on the bike very soon. Thank you very much for taking the time to give us a 5 start review, it really is appreciated. Kind regards Team YJ.
Great and super friendly support
Great and super friendly support. Proper and fast service. I absolutely recommend yellow jersey as my favourite insurer
11 augusti 2023
Omdöme utan inbjudan
Svar från Yellow Jersey Cycle Insurance
Hi Patrick, thanks for leaving us such a kind review and for recommending us to others. We are glad to hear you found our service was so fast. Happy cycling, Team YJ.
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