Yankeecandle Omdömen 

Ordered a personalised candle which was cancelled due to a copyright issue with the photo. Fair enough. I re-ordered with a different photo. Checked my bank to see that they had charged me for the replacement order including a shipping charge PLUS another shipping charge. Contacted live chat to see why I had been charged for postage twice to be told that I had been charged postage on the cancelled order because they had sent me a free hand gel from the CANCELLED order. Advised the free gift has been returned to sender as I didn't want it, nor do I want to be charged for postage on something that had been cancelled and I didn't ask for in the first place. Advisor on the live chat said all they could do was apologise. It was only when I asked for a refund that they said would refund when her supervisor had 'accepted' it. Get out of here, refund me immediately! Such bad service, I will NEVER order from here ever again. (The first order I ever placed a couple of years ago was lost in the post so it's not a great experience in general!)

I went into the Leicester shop today in the Highcross to buy some candles as I picked the items I was going purchase a young girl was talking about her cv and handing it over to the lady behind the till. The sales assistant seemed rude and when the young girl was asking about the shifts, the lady gave her one word answers in tone that made me feel uncomfortable. When I got to the till to pay the young girl just left, the lady behind the till put a big NO on her CV in front of me and crossed against her CV. I was shocked that this was done in front of a customer, the lady behind the till didn’t even look through her CV, just put a cross against it and a big fat NO! How disrespectful is this and also didn’t even pay a note to the young girls CV. So disappointing, if your going to do this at-least do it discreetly in a office, not on the shop floor in front of another Customer! That poor girl, was only looking for a job and she was actually polite and spoke in a good manner. You should not keep staff that are inconsiderate and have no respect! I’m disappointed with what I saw today at the Leicester shop in Highcross. Train your sales assistants/ managers to have some respect and kindness!

These used to be my favourite scented candles and smelt lovely.Over past 2years I thought it was my sense of smell,they don’t have any scent anymore.Floral,food,fruity and burning mixtures of scents and none smell.I agree these should be sold as Unscented candles.I am burning 5 votives of clementine today,I put them all in the living room as a last attempt with yankees and they do not smell at all.I won’t be buying this brand anymore,waste of money,shame.

Always lovely fragrances and arrived fairly quickly. One candle was damaged when it was delivered but they sorted it without issue :)

Awful, if this is what ‘wedding day’ smells like thank god am not married. Personalisation was tiny absolute waste of money. 30£ gift card would of been nicer. Avoid

Arrived quickly and welll wrapped but very expensive

Absolute waste of money - should be renamed scentless candles! Yankee gingered apples.....I don't think so....I have now bought cheaper but scentfull candles from Aldi!

My daughter bout one of the candles. After 20 minutes black smoke began to appear from the wick. It has left soot damage to the walls, ceiling, shelves and windows. When I contacted Yankee they have refused to accept responsibility that the candles have an issue even though there have been numerous complaints for the same issue. They offered me £50 of other products. Why would I want this when there is hundreds of pounds worth of damage to the bedroom?
Do not buy these products. Customer service is none existent.

Yankee candle in McArthur Glen have a 10% off offer to scan on their payment desk that they do not actually honour, they also have a military discount offer that they do not honour. They also have the cheek to charge for paper bags, I explained the bag charges were to stop people using plastic bags not just so a company can earn money selling tiny paper bags. I asked the manager about the offers but couldn’t really make out what he was saying as he had a mouth full of food.

Need to pull their socks up, the scented tea candles, only burn 2/3 of way with no smell, that is if they light at all. The new melts are a way to make you spend more , previous ones could be snapped in half or quarters , these would need a saw, and the scent doesn’t last any longer than a 1/4 of previous so you had 4 times longer. I am buying supermarket and £1 shops cheaper makes , burn better and smell as goog

Got to say my recent experience with yankee candle about a product issue was a positive experience the issue was regards a tealight candles that burnt one of my tealight holders even though it was not a yankee candle product the communications with them over email was fantastic they were very professional with this issue even though it was not one of their product that i had expect the candle was a yankee candle they explained all about that they would recommend using only yankee candle with yankee candle holders only and not to use other type and as the holder was not a tested one by yankee candle they did apologise about the incident and as they explained as it was not an issue with their candle but with third party candle holder and as i good will gesture the offer me a free product as a way to compensate for the damaged product to which i was really happy how they responded to my issue and offered a good will gesture gift shows that they are willing to work with customers to resolve any issues we have and i am very grateful in how they did with a positive attitude as well as being very professional in how they conducted themselves over my issue even though the product was not one of their own i would recommend that if you have an issue with anything they will sort out the issue and go above and beyond as a company to resolve issue that any customer has and not make the customer feel as their opinions do not matter when in fact our opinions do matter to them all they want to do is help to resolve the matter in a reasonable time frame, I would like to say is thank you yankee candle in the way you handle my issue and resolved in a polite manner and professional attitude

I have been using Yankee candles/tealights/wax melts for over 15 years but have been very disappointed of late. After only burning about a third or less of the wax the wick has gone out and disappeared, the candles have a hollow burn (tunnelling) and don't really smell either!!!! On contacting Yankee I was the given the standard you didn't do the first burn for long enough, you can't burn a tea light to less than 1.5cm etc. However they did offer to send a free candle in (as a gesture of goodwill). We will see if this arrives.......

Awful data breeching company. Once they have your details, prepare to receive marketing emails for the rest of your days with no way out!

They are still sending me emails despite filling in two of their forms for data withdrawal rights, which I never gave in the first place. And every email has a broken unsubscribe link. Seriously avoid ever using them. They dont care about GDPR! Unethical company.

I ordered some advent calendars, have done for several years, very disappointed. The candles didn’t align with the openings so you had to completely rip apart the whole thing to get to them. As other reviewers have stated, the burn time is very short, not what I am used to. I left a review on the Yankee Candle website, standard response,”sorry you’re not happy, thanks for letting us know” etc. I used to class this company as high standard but I won’t be buying from them again. The wheels have come off somewhere.

LEFT TWO OF THESE BURNING OVERNIGHT TWO NIGHTS IN A ROW, NOW MY FRONT ROOM AND EVERY ITEM INSIDE MY FRONT ROOM INCLUDING ALL MY CLOTHES ARE COMPLETELY RUINED. CANT WASH THE FOUL SMELL LEFT BEHIND BY THESE TOXIC CANDLES. YOU GUYS R LITERALLY BURNING HARMFUL TOXINS IN YOUR HOUSE! NEVER IN MY LIFE HAVE I HAVE I HAD A PRODUCT RUIN MY LIFE LIKE THESE! FOUL TOXIX CANDLE COMPANY

I maybe one of the lucky ones - Lovely candles and value for money. No frills delivery - candles were all well packed. When I approached Customer Services, my requests got quickly dealt with. Thank you Yankeecandle.co.uk. Will buy from you again. Best.

I used to love yankee candles/tealights but have been very disappointed with my recent purchase of tealights. After only burning about a third or less of the wax the wick has gone out and disappeared. On contacting yankee candle I was told you can't burn the lights to less than 1.5cm, the total height of the wax is only 1.6cm so in fact you get 1mm of burn time from their tealights !I was told the lights have now finished and I should throw them away so you pay all that money for a mm of burn time. This didn't used to be the case and they told me they have changed the design and the metal ring at the bottom of the wick extinguishes the candle. I wouldn't recommend the tealights any more, expensive for a small burn time and huge wastage of wax.

I was somewhat concerned about ordering having seen the large number of bad reviews, however I went ahead anyway and I'm glad I did.
The cost of their wax melts was the best around and my order arrived within a few days, all present and correct, and just before Christmas. Colour me happy.

I ordered a gift set, but when it arrived the Reed diffuser was missing. I contacted customer service and they closed my query without any help or communication. This is disgusting customer service, I haven't received what I've paid for and they won't help, Avoid this company!!!

Bought 2 candles on their website on the 29th November for my Mum's birthday (1st December) accepting that they may not arrive in time. The expected delivery time was 3-5 working days.
Alas, I am writing nearly a month from order date, still waiting on the candles arriving. In fact, when I checked earlier, they haven't even been dispatched or shipped yet.
AVOID THIS COMPANY AT ALL COSTS!
Used to be a frequent customer, especially in the festive season. However, I will not be using this company again unless they sort this issue out ASAP.