Xtrfy Omdömen 12

Used to be a good company.
Now products are failing after 2 weeks of use and RMA requests are ignored completely

Used to be a good responsive company after the merge with cherry haven't heard a single thing from support regarding faulty product. Go elsewhere

Will not honor 1 year warranty, claiming that Amazon should be warrantying their products. Scammers!

I have brought several mice from Xtrfy and all have had failues with the click wheel button failing after 2 years of use, meaning it falls out of warranty.

I would do your research on this as they make great looking mice but don't last long for all day use

my headset broke within 1 month of use.
Right side wasnt working anymore out of a sudden.

Theres much better brands out there for this price.

the service was good idk what people are saying

There is no refund, return within 14 days. They are making time and answering with the templates most likely to delay allowed by the EU law returns.

The latest update of the software for their hardware is one year. Make your decision.

Wireless mice with no lag are having more clicks delay than my office mouse which makes it out of the claimed competitive environment. Pay to lose.

Stay away from this website as it will provide zero support, save time, and go straight to the payment system to escalate the dispute.

The delivery is so slow, i have concidered cancelling my order

I've ordered a keyboard from them over a week ago and they haven't even sent it yet.

I bought some switches. They were very quick to send them. And they use DHL who are excellent

Got a k2 keyboard from xtrfy.
It's really good, the rgb is bright enough, works with ps4, they have some good looking mouses I want to buy too.

On par with corsair

Excellent job. They were able to solve the problem to my satisfaction. Big thanks to Erik from Xtrfy Gaming AB.

In 2020, I won a competition where I received a H1 headset from Xtrfy - When I started using the microphone, it had intermittent issues, of consistently dropping out, where I had to move the microphone around to get it working for a short period of time, and this happened repeatedly.

I reached out to Xtrfy support, to get some help. After confirming that I did have the headset, I was met with radio silence, and had to write 2 new messages to get the support employee to actually respond. It ended with me getting new microphones, to check whether the headset or the microphones were faulty. After having the same issue with 4 different Xtrfy microphones, I reached out to them again. Initially they wanted to send me more microphones, which I didn't see the point of, as it was unlikely that it was an issue with the microphones, when I've tried 4 different microphones. Initially the support employee informed me they didn't have any H1 headsets, but only H2 and asked me directly "Please let me know what you want to do?!" - Which seems fairly aggressive for no reason.

They said that I would most likely be able to get a working H1 3 months from now. Because they don't have any way of signing me up to get one, when they're back in stock, I was asked to contact them at a later point. I contacted them in march, to check in the stock, nothing - But I would now be able to get it in June - Still with no way of giving me any feedback, only that I had to contact them.

June comes around, it's time to contact them and get my headset. Keep in mind, that this whole ordeal started in December 2020, so I've now been 6 months without a headset with a working microphone.

The response I got, was extremely frustrating as it seemed like the support employee couldn't care less
"Th date I got earlier got delayed a bit, so it will be in little over a month" - So in the end, I'm now looking at more than 7 months waiting for a working headset, with little to no contact from the company, and speaking to people who couldn't seem to care less. So now I'm waiting for the middle of July, to see if I'm lucky enough to get a headset, or if I'm met with another indifferent message, telling me I have to wait longer.