A huge thanks to Tiana for all the help! She was incredibly patient throughout the entire process and stayed on top of everything with great follow-ups to ensure the connection was stable. Her experti... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Se mer
I called in with no internet, and Amy had me back online in just minutes. She was so kind, patient, and clearly knew exactly what she was doing. Made a frustrating situation super easy!
Really appreciate the timely responses and help received from people in Xiber. Being offline can be frustrating, but I truly enjoyed the service provided by all the team members.
Företagsinformation
Skrivet av företaget
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Kontaktuppgifter
1429 Chase Ct , 46032, Carmel, USA
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4,7
Utmärkt
172 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Chat feature
I could use the chat feature and didn’t have to wait long for someone to help me. It was a real human and not a chat bot and I was able to get my issue resolved quickly.
27 oktober 2023
Omdöme utan inbjudan
Benjamin was super helpful
Benjamin was super helpful, quick and charming. Fixed my wifi issue with no problems since and now I don't hate xiber!
27 oktober 2023
Omdöme utan inbjudan
I was told by the representative that…
I was told by the representative that they would look into the matter and they were very prompt and professional and I'm very satisfied with their service they fixed the matter.
12 oktober 2023
Omdöme utan inbjudan
Awesome service from Benjamin!!
11 oktober 2023
Omdöme utan inbjudan
Got the help I needed
Got the help I needed from a knowledgeable source
5 oktober 2023
Omdöme utan inbjudan
Benjamin Was Great!
Benjamin was real helpful and friendly. He gave me advice on how to situate my wired connection since I wanted ethernet from the living room to the office.
1 oktober 2023
Omdöme utan inbjudan
Xiber customer support is top tier
Benjamin was IT support for me as well as the first person I talked to through Xiber. for me from initial start up of the service, I have never had such knowledgeable and competent support from previous internet providers. I’m excited to try the service for the first time and know I will be good hands if I run into any problems in the future.
29 september 2023
Omdöme utan inbjudan
Benjamin Was on Point
Prompt and friendly response from Benjamin. Hope I can work with them the next time I have an issue.
29 september 2023
Omdöme utan inbjudan
5-Star Support
Talked with support when I was having an issue, and they were very friendly, helpful, and great at troubleshooting!
25 september 2023
Omdöme utan inbjudan
Quick response
Quick response. Quick resolution. Kind representative.
14 september 2023
Omdöme utan inbjudan
Router Update
Benjamin was very helpful and answered all my questions. Great attitude as well.
11 september 2023
Omdöme utan inbjudan
Benjamin, top tier
Benjamin was friendly, knowledgable, and professional in assisting me with getting acclimated to the new internet services
7 september 2023
Omdöme utan inbjudan
Excellent help
Benjamin was very helpful and informative on what I needed
6 september 2023
Omdöme utan inbjudan
Excellent!
5 september 2023
Omdöme utan inbjudan
He was beyond helpful
He was beyond helpful, especially since the error was all on my end.
31 augusti 2023
Omdöme utan inbjudan
Ben w a s great and patient
28 augusti 2023
Omdöme utan inbjudan
Outstanding effort in drilling down to the NAT issue I have been having.
The issue was resolved in a timely manner with little to no effort on my end. Way to go!!
20 augusti 2023
Omdöme utan inbjudan
Benjamin ably answered my questions..
Benjamin ably answered my questions... I haven't moved yet so don't have the service yet. but my preliminary questions are answered
15 augusti 2023
Omdöme utan inbjudan
I called to inquire about my account…
I called to inquire about my account and my phone call was answered in a timely manner. The person I spoke to was very friendly and helpful and resolved the issue right away.
15 augusti 2023
Omdöme utan inbjudan
Svar från Xiber LLC
Thank you for taking the time to leave a detailed review of your experience! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.