X6RR LLC 

Svar från X6RR LLC

17 maj 2026

Hello,

We reviewed your claims and requested additional information from you in order to investigate this case further.

However, the details you provided had zero match with our records, including orders, support requests, and account activity. Because of this, we are unable to verify that this review is related to a legitimate customer experience.

Based on the lack of matching records and unverifiable information provided, this review will not be considered valid and may be formally reported to Trustpilot for further review due to concerns regarding authenticity.

— The X6RR Team

Svar från X6RR LLC

17 maj 2026

Hello,

As outlined in our Terms of Service accepted during checkout, delivery for this service can take up to 24 hours.

After reviewing this case, we found that you successfully received the order email after purchase. However, instead of replying within the same email thread, you sent separate emails, which prevented our team from properly tracking your order. Our staff informed you to continue within the original thread, however no further reply was received there.

Because of this, the claim that there were “no responses” or “no updates” is misleading. Our team did respond, provided support, and our support page was also available for refund requests.

Despite this, due to the false scam claims and damage caused to our reputation, your order has been refunded and your access to the X6RR platform has been permanently banned to prevent further issues.

Further information regarding the ban will be sent to you via email.

— The X6RR Team

Svar från X6RR LLC

Uppdaterad 22 maj 2026

Hello,

We investigated this case and would like to clarify several inaccurate claims made in this review.

The order amount was approximately $425, not $500 as stated. Due to the high value and rarity of the gamertag purchased, both our internal security system and our payment processor, Shopify Payments, automatically placed the transaction on hold for additional verification as part of standard fraud prevention procedures.

The information requested was not sensitive banking information and cannot be used to access, charge, or misuse any account. The requested screenshots were simply to verify ownership of the payment method, which is a standard process used by payment processors and major online companies daily for flagged transactions.

The transaction was later charged back under a fraud-related reason code, indicating the payment method owner reported the transaction as unauthorized. This further confirmed the concerns raised during the review process.

━━━ Added After Your Edit ━━━

As stated previously, delivery on our website is normally instant. However, “instant delivery” does not mean transactions bypass fraud prevention or security verification procedures, especially when an order is flagged as potentially unauthorized or high-risk.

You refused to provide proof of ownership and communication delays extended the process significantly further. Additionally, at no point did our team “threaten” you. We simply explained how the chargeback investigation process works, including the fact that banks issue temporary credits first before reviewing merchant evidence, communication history, verification requests, and fraud indicators.

You also claimed we requested “sensitive bank details,” which is false. The requested verification information cannot be used for purchases, withdrawals, or account access in any way and is commonly requested by payment processors and online companies for ownership verification purposes.

Additionally, the chargeback was filed under a fraud-related reason code, meaning the payment method owner reported the transaction as unauthorized. Without proper verification, this created a serious fraud risk where a rare gamertag could have been delivered using a payment method not belonging to the purchaser. Users associated with this type of activity are not welcome on the X6RR platform.

The review remaining public does not validate the claims being made. Trustpilot’s automated moderation systems do not always immediately detect misleading or fraudulent reviews. We will be separately contacting Trustpilot regarding this matter and requesting further review of both this account and its ability to continue posting false reviews against us and potentially other businesses.

We stand by our previous response and reject the false scam allegations being made in this review. Do not continue posting misleading or false information regarding this matter.

— The X6RR Team