Wydr Studios Omdömen 

519
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I can't comment on returns, because I haven't returned a single pair of shoes since I started purchasing from Wydr! I have small but extra wide feet, and so far everything I've purchased has fit well,... Se mer

Betygsatt 5 av 5 stjärnor

I purchased the Inez Pointy Toe T-Strap Mary Jane shoes and am very happy with them! Because of the material, my first wear was a little painful on the tops of my feet (big toe and pinky toe knuckle a... Se mer

Betygsatt 4 av 5 stjärnor

The shoes are really well made and the customer service is great. The only issue is knowing the correct shoe size and the long shipping window. If you can get past those two things, these are good sho... Se mer

Betygsatt 2 av 5 stjärnor

I am trying to return a pair of shows that do not fit. They give a support e mail that keeps kicking back They provide an online form to request help and then they do not reply. The process to retu... Se mer

Företaget har svarat

Företagsinformation

  1. Skobutik

Skrivet av företaget

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

519 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(519)

378 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Amazing sandals!!

Amazing sandals!! they are sooo comfortable and perfect for wide feet! i think the leather of the sandals ajust to your feet and it makes them even for comfortable. I have never had an good shoe experience like this :)

5 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great experience

My feet are always too wide for anything cute, and I’m sick of paying inflated prices for bad shoes that don’t last. Ordered a pair of loafers and they fit my wide, high instep, and overall “high volume” (as I was once told by a shoe salesman…) feet. They look well made and not cheap. Thrilled with my purchase and will be buying more.

11 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Honestly I can't express how amazing…

Honestly I can't express how amazing these shoes are. I have never been more comfortable in so many different styles of shoes. I feel sturdy and fashionable and as a wide width and high arches it's been nearly impossible to find cute, high quality shoes that actually fit. I'm so grateful for a brand like this ! I need every pair!

5 juli 2026
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

a new find!

I looked at wydr after a friend's recommendation. I have "the worst feet in the world". I have wide, very flat feet and small ankles. I have a lot of trouble finding shoes, especially attractive shoes to wear out. I mostly wear shoes that I can fit my orthotics in but it is nice to have something "special" to wear to an event. I bought two different styles in two different sizes. i ended up keeping one pair in the size that i generally buy due to my wide feet. the shoes are comfortable and cute. It took me a while to get used to them as I generally don't wear heels. However, I managed to dance all night!
The wydr team have been fabulous to communicate with about the return process, as well as recommending other styles that may work. I will definitely buy from wydr again.

13 juni 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

The shoes were super cute, customer service, not so much

The shoes were super cute and length and width fit great. There was not enough arch support for the sandals to work for me, so I started the return process. There was a lot of back and forth. Are you sure you want to return them? Yes, please send the return label.... Then they could not find the email tread that had the information. The customer service is not great. I returned the shoes promptly, with all original packaging, including the outer shipping box. (You should keep that if you're not sure you will keep the shoes, you will need it.) I checked the tracking and they arrived this week and I am yet to hear from WYDR customer service or to receive a refund. I am hopeful to hear from them this week.

20 maj 2026
Omdöme utan inbjudan
Logotyp för Wydr Studios

Svar från Wydr Studios

Hi Bridget,

We're sorry for your experience with our team. We would love to help sort this out – please email us at support@wydrstudios.com with your order number so that our team can check the system and ensure the refund is cleared.

Betygsatt 5 av 5 stjärnor

The shoes arrived packaged beautifully…

The shoes arrived packaged beautifully and were pristine out of the box. I wore one pair to a wedding, and they were quite comfy! A second pair had less arch support than I expected, so I ordered supplementary insoles. TBD on those, but they certainly look stylish and fit well!

1 juni 2026
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Returns/Exchanges Issues

Edit/Update:
After posting my original review, Wydr got in touch with me and assisted me in returning the incorrect shoes. My order was refunded and postage was also refunded. They were very apologetic. I would still say they have issues responding to emails and seeing/reading previous emails. I'm not sure what it's like on their side, but it felt like even though I always replied within the same email thread, they never seemed to read or acknowledge the previous comms. It was only when I posted on here that they responded to me. I think the exchange process needs an overhaul, like a printout form or something, as this whole issue was caused from mis-read emails. Overall, I'd still order from them if I didn't anticipate needing to return/exchange anything.

Original:
I ordered a pair of shoes on 11th of April. I realised before they arrived that I had meant to order a different style but the same print (leopard). I emailed them on 26th of April to ask what I should do, and if I could exchange them. They confirmed I could exchange them after several follow ups on 11th of May. They ask you to pay for postage and they will reimburse you which is awkward. I sent through postage receipt on May 16th, and I was only just reimbursed on 20th of June after they asked me to send through the receipt again and I followed up several times.
They then re-sent the original shoes, even though I put in a handwritten note in the returned shoe box of the size and style I wanted to exchange for, in addition to stating this via email. It's now almost July, and they've since left me 'on read', refusing to respond to my emails asking what to do with this pair of shoes that they've sent me that I don't want. They seem to not be able to read email threads. I've sent them over 14 emails across two different threads and have heard nothing back except for that they have processed the postage reimbursement (and conveniently not replying to me asking for an update). Very disappointing.

16 juni 2026
Omdöme utan inbjudan
Logotyp för Wydr Studios

Svar från Wydr Studios

Hi Genevieve,

We're sorry about the experience that you've had. We have cleared this up with you directly via email – if you have any further questions or concerns please don't hesitate to get in touch with our support team at support@wydrstudios.com

Betygsatt 4 av 5 stjärnor

Nice shoes, slow delivery

The shoes are really stylish and are comfy even with my bunion. They do seem a little long (probably because most of my shoes are too narrow). It would be good if delivery could be speeded up

18 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This company is great I had ordered…

This company is great I had ordered these 2 bow sandals colors in 10 ww , they were to long for foot, the width is great so I returned them and reordered my size 9ww. The return process is a bit of a wait but the customer service is great and takes a few days to respond but it is worth it when you have wide feet. These sandals are super cute and girly which I love. My normal shoes size is 10 wide 2E in other shoes . So a 9ww fit my foot perfect . Thank you for making these cute shoes and sandals . On June 4th 2026 I ordered 2 different sandals the second time (1 black bow) and (black mia wedge)after returning the original 2 that were too big, the black bow sandals arrived about 12/13days later. As for the second pair didn't ship until June 14 , and now it's out for delivery which is a total 20 days for the mia black wedge sandal just fyi keep in mind it is super slow shipping sometimes . If you need shoes for next month you buy them now . Or else you will be like me waiting and checking that email order every day .

4 juni 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I've ordered from Wydr three times now

I've ordered from Wydr three times now, and have been very happy with the shoes each time. I am a true size 6WW, and it's amazing how difficult it is to find shoes to fit! The platform soles mean the heels aren't actually as high, which takes the pressure off my knees, and I love the great foot support and cushioning in the soles. I did have to take the Stella platform sandals to my local shoe repair place and have them insert an elastic extension to the ankle strap, but that's not a complaint about the shoes. The only negative I can comment on is that I had ordered the Donna platform sandals with rush shipping, and they arrived several days late, which was very frustrating. But I have taken the lesson to allow extra shipping time, and I'm so happy with the shoes that I'm not going to hold the shipping issue against the company. My most recent purchase was the Rosie sandals, and I'm already getting plenty of use out of them. I was worried that the vegan leather would cause blisters, but so far, so good. Will probably be putting in another order any day now!

18 maj 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I took a chance after seeing Wydr…

I took a chance after seeing Wydr advertised on Instagram. I didn't think I had particularly wide feet but I prefer a wide toe box so I have been searching for wider fit shoes. The size chart was very detailed and help me see my foot measument fits perfectly in Wydr's size 9. I loved the style options available and think they're very trendy, unlike a lot of ortho-friendly brands. I ordered a pair of shoes, received them quickly, and was pleasantly surprised to see shoe inserts included. I'm glad they were, as I needed a little more space filled in the arch area of my foot for a comfortable fit. I wore my new shoes two days in a row with total comfort, no blisters, and a few compliments earned. These feel like a good value purchase and I will likely be a repeat customer.

22 juni 2026
Omdöme utan inbjudan

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