I can't comment on returns, because I haven't returned a single pair of shoes since I started purchasing from Wydr! I have small but extra wide feet, and so far everything I've purchased has fit well,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased the Inez Pointy Toe T-Strap Mary Jane shoes and am very happy with them! Because of the material, my first wear was a little painful on the tops of my feet (big toe and pinky toe knuckle a... Se mer
The shoes are really well made and the customer service is great. The only issue is knowing the correct shoe size and the long shipping window. If you can get past those two things, these are good sho... Se mer
I am trying to return a pair of shows that do not fit. They give a support e mail that keeps kicking back They provide an online form to request help and then they do not reply. The process to retu... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Kontaktuppgifter
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My order arrived faster than expected…
My order arrived faster than expected and the shoes were exactly as described. Great quality and very comfortable.
Received my Shoes On time
Received my Shoes On time, Its fit perfectly and its Comfortable too...
Amazing sandals!!
Amazing sandals!! they are sooo comfortable and perfect for wide feet! i think the leather of the sandals ajust to your feet and it makes them even for comfortable. I have never had an good shoe experience like this :)
Great experience
My feet are always too wide for anything cute, and I’m sick of paying inflated prices for bad shoes that don’t last. Ordered a pair of loafers and they fit my wide, high instep, and overall “high volume” (as I was once told by a shoe salesman…) feet. They look well made and not cheap. Thrilled with my purchase and will be buying more.
Honestly I can't express how amazing…
Honestly I can't express how amazing these shoes are. I have never been more comfortable in so many different styles of shoes. I feel sturdy and fashionable and as a wide width and high arches it's been nearly impossible to find cute, high quality shoes that actually fit. I'm so grateful for a brand like this ! I need every pair!
They were great with exchanging for a…
They were great with exchanging for a different size. Very prompt in communication. Will order again.
I have bought shoes before and sizing…
I have bought shoes before and sizing can be tricky, but these fit me perfectly, They also look just as nice in person as they do on the website.
This is my first time purchasing from Wydr
This is my first time purchasing from Wydr Studios and the process was easy. More
importantly, the shoes are high quality,
well constructed and very comfortable.
I purchased three pairs (sandals and loafers) and plan on buying more.
a new find!
I looked at wydr after a friend's recommendation. I have "the worst feet in the world". I have wide, very flat feet and small ankles. I have a lot of trouble finding shoes, especially attractive shoes to wear out. I mostly wear shoes that I can fit my orthotics in but it is nice to have something "special" to wear to an event. I bought two different styles in two different sizes. i ended up keeping one pair in the size that i generally buy due to my wide feet. the shoes are comfortable and cute. It took me a while to get used to them as I generally don't wear heels. However, I managed to dance all night!
The wydr team have been fabulous to communicate with about the return process, as well as recommending other styles that may work. I will definitely buy from wydr again.
The shoes are really cute and…
The shoes are really cute and comfortable. I've worn them for a few hours and they didn't hurt my feet. Shipping was also faster then I expected.
The shoes were super cute, customer service, not so much
The shoes were super cute and length and width fit great. There was not enough arch support for the sandals to work for me, so I started the return process. There was a lot of back and forth. Are you sure you want to return them? Yes, please send the return label.... Then they could not find the email tread that had the information. The customer service is not great. I returned the shoes promptly, with all original packaging, including the outer shipping box. (You should keep that if you're not sure you will keep the shoes, you will need it.) I checked the tracking and they arrived this week and I am yet to hear from WYDR customer service or to receive a refund. I am hopeful to hear from them this week.

Svar från Wydr Studios
The shoes arrived packaged beautifully…
The shoes arrived packaged beautifully and were pristine out of the box. I wore one pair to a wedding, and they were quite comfy! A second pair had less arch support than I expected, so I ordered supplementary insoles. TBD on those, but they certainly look stylish and fit well!
I was a little worried about ordering…
I was a little worried about ordering shoes online, but these turned out great. The size was accurate, the shoes were comfortable right out of the box, and they look just like the photos on the website.
Returns/Exchanges Issues
Edit/Update:
After posting my original review, Wydr got in touch with me and assisted me in returning the incorrect shoes. My order was refunded and postage was also refunded. They were very apologetic. I would still say they have issues responding to emails and seeing/reading previous emails. I'm not sure what it's like on their side, but it felt like even though I always replied within the same email thread, they never seemed to read or acknowledge the previous comms. It was only when I posted on here that they responded to me. I think the exchange process needs an overhaul, like a printout form or something, as this whole issue was caused from mis-read emails. Overall, I'd still order from them if I didn't anticipate needing to return/exchange anything.
Original:
I ordered a pair of shoes on 11th of April. I realised before they arrived that I had meant to order a different style but the same print (leopard). I emailed them on 26th of April to ask what I should do, and if I could exchange them. They confirmed I could exchange them after several follow ups on 11th of May. They ask you to pay for postage and they will reimburse you which is awkward. I sent through postage receipt on May 16th, and I was only just reimbursed on 20th of June after they asked me to send through the receipt again and I followed up several times.
They then re-sent the original shoes, even though I put in a handwritten note in the returned shoe box of the size and style I wanted to exchange for, in addition to stating this via email. It's now almost July, and they've since left me 'on read', refusing to respond to my emails asking what to do with this pair of shoes that they've sent me that I don't want. They seem to not be able to read email threads. I've sent them over 14 emails across two different threads and have heard nothing back except for that they have processed the postage reimbursement (and conveniently not replying to me asking for an update). Very disappointing.

Svar från Wydr Studios
Nice shoes, slow delivery
The shoes are really stylish and are comfy even with my bunion. They do seem a little long (probably because most of my shoes are too narrow). It would be good if delivery could be speeded up
This company is great I had ordered…
This company is great I had ordered these 2 bow sandals colors in 10 ww , they were to long for foot, the width is great so I returned them and reordered my size 9ww. The return process is a bit of a wait but the customer service is great and takes a few days to respond but it is worth it when you have wide feet. These sandals are super cute and girly which I love. My normal shoes size is 10 wide 2E in other shoes . So a 9ww fit my foot perfect . Thank you for making these cute shoes and sandals . On June 4th 2026 I ordered 2 different sandals the second time (1 black bow) and (black mia wedge)after returning the original 2 that were too big, the black bow sandals arrived about 12/13days later. As for the second pair didn't ship until June 14 , and now it's out for delivery which is a total 20 days for the mia black wedge sandal just fyi keep in mind it is super slow shipping sometimes . If you need shoes for next month you buy them now . Or else you will be like me waiting and checking that email order every day .
Loves my news shoes can’t wait to get…
Loves my news shoes can’t wait to get more
I love having a place to buy cute and…
I love having a place to buy cute and stylish shoes in an extra wide width. The shoes are supportive and fit great. I look forward to buying more pairs!
I've ordered from Wydr three times now
I've ordered from Wydr three times now, and have been very happy with the shoes each time. I am a true size 6WW, and it's amazing how difficult it is to find shoes to fit! The platform soles mean the heels aren't actually as high, which takes the pressure off my knees, and I love the great foot support and cushioning in the soles. I did have to take the Stella platform sandals to my local shoe repair place and have them insert an elastic extension to the ankle strap, but that's not a complaint about the shoes. The only negative I can comment on is that I had ordered the Donna platform sandals with rush shipping, and they arrived several days late, which was very frustrating. But I have taken the lesson to allow extra shipping time, and I'm so happy with the shoes that I'm not going to hold the shipping issue against the company. My most recent purchase was the Rosie sandals, and I'm already getting plenty of use out of them. I was worried that the vegan leather would cause blisters, but so far, so good. Will probably be putting in another order any day now!
I took a chance after seeing Wydr…
I took a chance after seeing Wydr advertised on Instagram. I didn't think I had particularly wide feet but I prefer a wide toe box so I have been searching for wider fit shoes. The size chart was very detailed and help me see my foot measument fits perfectly in Wydr's size 9. I loved the style options available and think they're very trendy, unlike a lot of ortho-friendly brands. I ordered a pair of shoes, received them quickly, and was pleasantly surprised to see shoe inserts included. I'm glad they were, as I needed a little more space filled in the arch area of my foot for a comfortable fit. I wore my new shoes two days in a row with total comfort, no blisters, and a few compliments earned. These feel like a good value purchase and I will likely be a repeat customer.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







