Zoopla’s advertising statement that you can get an evaluation of your property from them is very misleading. What you think is a simple transaction of giving your personal details over for a quick app... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Do not trust this lot. Attempted several times to contact an estate agent whom refuses to respond to requests for viewings, does not even have courtesy to respond directly even after phone calls. This... Se mer
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Firstly with a Truspilot score of 1.3 it's clear Zoopla is one of those organisations that simply doesn't care about it's service to users. I don't know how businesses expect to thrive when they ar... Se mer
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The app is not fit for purpose - you must be losing so many customers as the filters don't work. I select the type of house and the results go from 332 to 0. When I deselect the house, it stays at 0.... Se mer
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Företagsinformation
Om Zoopla
Skrivet av företaget
We know what a home is really worth
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Our mission is to be the UK’s premier property destination for buyers, renters, agents and landlords.
By leaving a rating and review, you’re helping us get there. And making sure we improve to better serve you. We call that a win-win situation.
Property estimates powered by expert data
Our estimates are based on information we get from third party data sources like HM Land Registry. It includes:
- When the property was last sold and how much for
- Changes in the local and wider property market
- Property features
- Local area information like schools and crime rates
Our estimates are just estimates. For the best and most accurate valuation, get an agent to visit your property in person.
We work with agents
But we are not agents. We direct your calls and messages to them but have no influence on whether or not they respond to you. They tend to prioritise enquiries based on your circumstances, so it’s worth giving as much information as you can when you contact them.
In terms of listings, we show you everything agents tell us about a property. This includes when a property is sold or let.
Kontaktuppgifter
The Cooperage, 5 Copper Row, SE1 2LH, London, Storbritannien
- www.zoopla.co.uk
1,3
Mycket dålig
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
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Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Just buy the basic package you don't need to upgrade
We were recently assigned a new account manager, Michael Olayokun, who convinced me to upgrade to the Platinum package by presenting it as a strong opportunity for new business through lead generation. However, I later discovered that the leads he was showing me were actually coming from my existing adverts—not new business as initially implied.
When I questioned this, he shifted the explanation and claimed the new business element was actually part of a separate service called Prospect Plus, which he said wasn’t his responsibility and that he would pass on their contact details instead.
Frankly, I feel misled. This experience has left me questioning the integrity of the information I was given during the upsell, and I would appreciate an honest explanation of what exactly I’ve paid for.
15 juli 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Sadikur,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Accused of being racist and kept waiting for just under 2 hours
The TEAM at Dwelling Solutions Absolutely disgusting behaviour I had one of your agents phone me this Saturday 12/07/25 asking me if I’d like to view a property in barking riverside i jumped at the opportunity he asked if I’d like to be the first viewer and I’d get first refusal so obviously I said YES as I’m desperate to find my forever home with my son after loosing my oldest son to suicide.My appointment was at 11.30am so as with all my appointments I like to get there early and not keep anyone waiting “nothing worse”… at 11.50 I phoned him to ask where he’s colleague was as there was NO sign of her? I was standing at the property’s entrance he said he’d phone her to ask and promptly messaged me to say she’d be 10 minutes after 10 minutes still no show I’m pacing up and down 10 minutes passes and still no show so I messaged him again he sent back a message to say she’s stuck in traffic ‘So leave earlier’ still pacing up and down another 20 minutes passes still no sign I phoned him to ask where she is as I think it’s really disgusting to keep people waiting and bad business now this is 1hour iv been waiting so phoned AGAIN!! Apparently she’s had an accident on the A13 happen in front of her and is delayed when I looked on my maps there is as NO accidents that day traffic was light and clear ??? So this is now 1hr 20 minutes later she gets out of an OLD black focus and starts to head towards myself and the property I was told by him what car she has she saw me standing at the entrance turns back around and heads back to her car? Then 5 minutes later does exactly the same thing this is now looking like she’s stalling for time … 🤷♀️she’s now walking towards me on her phone at exactly the same time meets a couple as the same ethnicity as herself!!! She unlocks the entrance and takes them up to the main door ,I’m now beside myself because if this person wants the flat then I don’t stand a chance as there the first viewers I phoned her colleague to say what’s happened and how disgusting this behaviour is that iv been waiting 1 1/2 hours and she’s obviously stalked me for time waiting for the next person to show there the same ethnicity and the same traditional dress ‘I’m English’ I let her colleague know this on the phone he’s comment were I’m racist and that I’m not viewing the property 😡I phoned back as he put the phone down abruptly he wouldn’t answer I phoned 3 times to support my case and to let him know I’m the most un racist person he’d ever meet ! I walked to my car upset hurt and very disappointed as I was about to exit the riverside she phones to call me back to the property and sort this out which I was more than happy to do so.On my return she was on her phone once again found this offensive and bad business she then kept me waiting while she ended her conversation she accused me of the racial comment I’d made previously it was not racial or anything to do with colour or creed I was pointing out the fact they were the same ethnicity and traditional dress and the fact she stalled me for time for an hour and a half !!! She looked at me with a smirk and told me I’m not viewing the property and she will NOT be renting it out to someone like myself then my argument was you phoned me back just to get me here to say that with glee wow I couldn’t believe it I’m very vulnerable as I lost my son to suicide I felt threatened by her behaviour and almost victimised.I left and proceeded my journey now all my friends that are mixed race different nationality’s I might add are telling me there’d be my witnesses to take this matter further and to get my local MP involved I have NO words for this behaviour I will also be going to citizen’s advice to not only clear my name but to put a black mark against her and her colleagues Something stinks? Unfortunately I never got any names but I’m with housing solutions and these were agents sent by Zoopla to show me the property absolutely disgusting behaviour rude arrogant unprofessional people and to belittle me to say I’m not viewing the property when I suffer with anxiety they really have not heard the last and to think she can “play God” with the property’s absolutely astounds me my family and friends.I will with NO hesitation be taking this matter further with NO delay I want NOT just a written apology I’d like a facial one and WILL be perusing this.All messages and missed calls are all logged into my phone as evidence where I was blatantly ignored…
14 juli 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Nikki,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Zoopla unfit for purpose
Such poor disgusting behaviour setting the bad example to estate agents who in turn model their behaviour in a like for like fashion.
Conduct repeatedly inconsistent with requested property description wanted.
A Detailed or broad description of what's wanted specifying: house, beds, garage etc., in a specific area or county.
Result ... You get bombarded with details of anything and everything from whole of UK. I set their search filters and Zoopla keep sending property search forms with filters that don't work!
Filter details are ignored.
You can complete and apply filter details again and again and again.
They are ignored and result is for anything anywhere. What is the point?
Of course their emails are non replay, so they want to bombard and shout at people with junk with impunity.
ZOOPLA YOUR FILTERS DONT WORK.
NO POINT IN ME READING YOUR EMAILS.
ZOOPLA YOU'RE A WASTE OF TIME.
I'VE TOLD YOU THIS BEFORE - FILTERS DONT WORK.
YOU'RE CLOSE TO BEING BLOCKED AND SPAMED.
GET YOUR ACT TOGETHER.
In response Zoopla asked for more details!
There are no more details to give!
Asking for more details is just a ruse.
A method for discarding the negative review.
8 juli 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Antonio,
Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Zoopla incompetent
Zoopla have somehow managed to put someone elses picture on my property page. How on earth can they value my property when they are showing unrelated photography (someone elses property) and someone elses floor plans!! My property details were originally correct, which is disturbing as it means someone has gained access to my account and change things without the home owners permission. I wonder how many others are suffering like this. I give Zoopla 7 days to change things back to how they should be. If nothing has change then I will delete all of my details and request under data protect that zoopla do the same.
I notice out of 4000 reveiws your score is a very bad 1.7. If my company had such a rating I would probably think about closing it down!!
Its not a question of you helping me resolve the matter, you caused the problem by changing my details and putting other pictures that do not relate to my propoerty, so it is up to you to resolve it. I cannot give any more detail because I did nothing.
I have given all my details in an email
7 juli 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Peter,
Thanks for updating your review.
Unfortunately, the only way we can help to resolve the matter and remove the incorrect images shown against your property, is for you to respond to our request so you can provide us with your address details.
Many thanks,
Zoopla Support
Make sure whatever house you buy there…
Make sure whatever house you buy there isn’t cat fleas which will attack your dogs. Ask the questions?
5 juli 2025
Omdöme utan inbjudan
Agents are untrustworthy and completely…
Agents are untrustworthy and completely dishonest, they have no moral gage. Avoid working with them at all cost
28 juni 2025
Omdöme utan inbjudan
Svar från Zoopla
HI Antonio,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
What a daft company
What a daft company. Last month my house was worth circa £650,000. This month it has dropped 100,000! Not worth the paper it's written on!
22 juni 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Joan,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
What a load of tosh this company spews
What a load of tosh this company spews! We have removed ourselves from their valuation as they valued it about the lowest in our street, despite several home improvements including the addition of a utility room, downstairs cloakroom and an extended kitchen refitted about 4 years ago. I tried to reason with them but they were having none of it.
Our neighbours house was valued about £30k higher despite no improvements for over 20 years.
Having just checked our street again, I cannot understand how some properties have increased by several percentage point whilst other have been reduced in some case by over £9,000.
21 juni 2024
Omdöme utan inbjudan
Svar från Zoopla
Hi Tony,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Under valued our house by 75k
Under valued our house by 75k
Best a valuation from reputable estate agent.
20 juni 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Mr Sutton,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Automated valuation based on the fact…
Automated valuation based on the fact my neighbour sold their house even though I have an extra bedroom, kitchen and bathroom extension, larger house, side access and driveway! Awful company!! All information is incorrect! Shouldn’t be allowed to spread misinformation.. what’s the point in listing false information about a property?! Pointless company
19 juni 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Sarah,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.
Many thanks,
Zoopla Support
Forcing pride
Opened site and as soon as I saw pride colours I knew that I will not spend on the site another second.
4 juni 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Janis,
Thanks for getting in touch and for your feedback, we're sorry to hear you feel this way.
Well spotted - we have changed our logos for Pride Month! We're proud (pardon the pun) to support marginalized groups - who often experience homelessness at disproportionate rates - through our work with the Stonewall and Crisis charities, and stand in solidarity with anybody from all walks of life experiencing adversity. And although we have a new logo look for June, you'll find that the experience of using our website is the same as always.
If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Ghosted Twice
Booked a viewing and was left waiting outside the building. When I called to ask about it, they acted confused, but, after a very long phone call, agreed to a viewing the next day. They then cancelled this viewing with only 2 hours notice.
As someone with very limited time off from work, this has been a miserable experience.
29 maj 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear of your expereince with this agent.
I would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business. If you have any concerns, I would suggest visiting the agent at their listed address to discuss the matter further:
Alternatively, you may call the agent and ask to speak with their branch manager directly.
If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
Amazing Customer Service, Outdated Product
There are some great members of the team at Zoopla, including Michael Olayokun who offered outstanding customer service to our agency. However, the user interphase as an agent with zoopla pro is very outdated - a small example of this is you can wait 10 minutes for photography to upload, then click save and when you save it deletes everything with no explanation, including the long proeprty description we wrote. After calling zoopla, their team sounded fed up (fair enough) and advised yeah that's just because zoopla won't accept the format so you need to do X,Y Z to make it work. Not impossible but definetly more stressful than using On The Market and it's 2025 guys come on! Keep up or get left behind :)
30 maj 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Adam,
Thanks for getting in touch and for your feedback.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Zoopla haven’t got a clue!
Zoopla haven’t got a clue! They valued my house reasonably closely to the real value. Then next door (we are a semi) was sold for around 20% more than the Zoopla valuation. Then Zoopla more than halved the value of our property. Twelve months on they have removed our valuation because they say they have nothing to base it on!
Of course Zoopla respond blaming the quality of the information they receive. If that’s the case, shouldn’t they change their sources of information as they obviously have no bearing on reality.
21 maj 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Steven,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
Very bad iiiiiiiiii
1 maj 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:
https://help.zoopla.co.uk/
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
Extremely Challenging Living Conditions…
A Deeply Disturbing Reality – AVOID 62 Leegrange Road, Manchester, M9 4FA – and the Surrounding Complex at All Costs
This is not a home. It is an orchestrated descent into chaos, anchored by a single toxic nucleus: Flat 62. If you are considering relocating to this complex (which includes 60, 62, 68, 70, 72, 74, 76, 78, 80), I implore you—reconsider. Unless your definition of domestic bliss involves daily exposure to relentless noise pollution, aggressive intimidation, and the suffocating stench of cannabis, you will find yourself trapped in an ongoing psychological siege.
The residents of Flat 62—whose behaviour is nothing short of anarchic—have, for nearly a decade, held the entire community hostage. Their daily routine revolves around drug consumption, thunderous music blaring from dusk until late morning, and violent verbal altercations that echo through the walls with alarming regularity. This is not occasional disturbance. This is a sustained campaign of anti-social conduct that renders peaceful living utterly impossible.
More disturbingly, a banned breed pitbull, kept entirely unleashed, roams the grounds freely, posing a very real physical danger. I have, on multiple occasions, delayed leaving my own home to avoid potential attack. The parking area has been reduced to a disgraceful tableau: these individuals—who do not even own vehicles—sprawl across the bays, sunbathing half- half-naked, hurling obscenities, and behaving with shocking indecency, while families with young children are forced to witness it daily.
Despite countless reports, photographic evidence, time-stamped audio recordings, and direct appeals to the landlord, nothing has been done. The police have been called repeatedly. Their visits, however, are little more than fleeting interruptions to an otherwise uninterrupted reign of terror. The occupants return within hours, as brazen and emboldened as ever.
It would be laughable if it weren’t so tragic: these individuals pay nothing, yet contribute everything to the downfall of this once-decent space. Meanwhile, working, law-abiding tenants like myself not only endure this torment, but effectively subsidise it through our rent and taxes.
The electric cupboard has been hijacked and repurposed as personal storage. Radiators have been ripped from walls. Communal areas have been transformed into ashtrays, rubbish tips, and drug dens. The building is quite literally decaying under the weight of unchallenged lawlessness. Fresh air? Non-existent. Open your windows and inhale a blend of cannabis, decay, and human aggression.
Let me be clear: Flat 62 is the problem, and the landlord’s inaction has made them an accomplice. Their silence, in the face of overwhelming documentation and pleas for intervention, speaks volumes. This is not neglect, it is complicity.
There are numerous flats currently for sale in this complex. That alone should serve as a damning indictment.
This review will remain permanently published until meaningful, measurable, and lasting action is taken.
Do not be fooled by the listings. What awaits you here is not a home, it is a prolonged assault on your mental, emotional, and physical wellbeing. Proceed with caution. Or better yet, don’t proceed at all.
This has been an ongoing and prolonged issue that has been constant for 8 consecutive years!!!!
17 maj 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi,
It looks like you have left a review for an issue out of Zooplas control.
I would like to advise you that Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites.
To be precise, we provide ‘For sale’ and ‘To rent’ property listings in the UK along with free, instant house price estimates and sold prices on homes.
We are not an estate agency and we do not offer property management services. Also, we are not a landlord. For this reason, I am unable to provide the type of advice you are seeking via our site.
Alternatively, please feel free to review our customer Help Centre at help.zoopla.co.uk (http://help.zoopla.co.uk/) to further understand the offering Zoopla can assist you with.
Many thanks,
Zoopla Support
Scam seller advertised on Zoopla
I have unfortunately fallen victim to a fraudster who used Zoopla to advertise the properties. What sort of vetting are Zoopla doing to make sure the sellers and property they are advertising are genuine and real!! Evidently NOTHING
29 januari 2025
Omdöme utan inbjudan
Svar från Zoopla
HI Liam,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
Absolutely awful company with…
Absolutely awful company with valuations that are totally unrealistic. My wife and I checked their valuation of our house, it was just under £600,000. We went to all the trouble of trusting this and set about buying a new house having done all the maths. We then had our house valued by five reputable agents, all who said roughly the same, market at £530,000 and to take £520,000
Having checked with other people the experience is the same Nationwide.
In my opinion Zoopla are not fit for purpose.
It’s now a week since my review and Zoopla have sent this totally inept reply below, probably compiled by A I as it looks like gobbledygook. As I say, they are not fit for purpose. It now appears they simply send a pre worded non sensical response to a complaint, shows how much they care !!!
The response actually admits that the method they use to arrive at prices does not work and delivers false inflated prices that are simply not accurate and that the data gathering is totally flawed.
4 mars 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Patrick,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from: https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
From an agent perspective, awful.
From an agent perspective - very poor hence rightmove dominate.
Terrible leads (4 % conversion to valuation)
Inaccurate over billing each month, apparently zero control over their accounts and consistently over charging.
Perhaps we will give on the market a try instead and drop this incapable platform.
1 maj 2025
Omdöme utan inbjudan
Svar från Zoopla
Hi Aimee,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
After contacting zoopla with my…
After contacting zoopla with my concerns about a previous valuation of my property they informed me there was nothing they could do? So a property that has had over £150K spent on it and an agent saying the improvements make it £300+ more, zoopla value it at £55K more than the purchase price. I am not sure about my legal rights but I will be taking this further as this could reflect on my resale value as they do not research any improvements before giving their . Appraisal. It also doesn’t help buyers. Really bizarre property valuers, I don’t think they should influence the property price using generic market increases without taking into consideration improvments
29 april 2025
Omdöme utan inbjudan
Svar från Zoopla
HI Kevin,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Your renovations or refurbishments may be taken into consideration in the Property estimate if it has been recorded by the relevant data source. Our data sources, like Ordnance Survey and HM Land Registry update their information on a regular basis. We then include these updates in our calculations. Otherwise, we aren't able to manually change the estimate we display.
Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
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