Zoopla Omdömen 

Website is awful
They have updated or done something recently and it's almost unusable. Will be using right move from now on .

Once again I had to pull my listing of a premiere house for sale on this tatty, wrong information site! Thankfully most decent agents now don’t use them.

Why? They publish far too much information, that prejudices a sale, such as last sold price. I develop property and the fact I paid X amount and am asking Y amount is not their business! If buyer wants to research, they can go on land registry and hunt for it.

They also, stupidly, publish what they consider is an ‘average’ price per street! Yes, by amalgamating one bedroom flats, and 6 bedroom, 4 bathroom houses! When I approached them and said, “This creates false averages, the properties must be like for like”, they just said, “That’s how we do it”.

My advice to anyone who’s agent uses them is to tell the agent to get it off there quickly and just rely on Rightmove. This is the nation’s number one site, forget zero Zoopla!

Interesting that this tatty company is another of Chesterman’s failures, he who had Cazoo and ran away before it collapsed owing billions to shareholders who were misled when he floated it on the New York stock market at absurdly inflated value!

Up Date, Due To Reply:

Total rubbish! The issue is that you, Zoopla, will base your false valuations on a street or post code, and that means you add bedsits, one bed flats, as well as mansions! This gives a totally false average of that street and post code, IF someone is selling the, said, mansion! It also, then, creates a ridiculous average for the bedsits!

For too long you, Zoopla, have hidden by 'tech-talk', just as you have replied here! The REAL model is an ACTUAL valuation of ONE house, or flat! NOT a pick n mix! Thus: your valuations are false!

property at rh19 -I was the seller-they inflated the price by virtually 50% -so they portray a false valuation for the area

Zoopla has completely lost control over spam emails. I only signed up to get alerts for office listings in London, but now I receive 50–60 junk emails every single day, mostly from one company called "Ask Asif". It’s absolutely out of control.

I’ve unsubscribed repeatedly, it makes no difference. There’s no support, no reporting option, and no way to block this spam agents. Zoopla just lets them bombard users nonstop.

It’s shocking that a major platform allows this kind of abuse. My inbox is full of unwanted rubbish every day, and Zoopla simply ignores it. This needs urgent action, stop these spam agent or you’ll lose more users like me.

Absolutely abysmal site.

That's putting it mildly. Their draw your own area. Totally rubbish. Possibly designed by a 4 year old.
Cannot reset the area. Save the area or remove the area one has drawn.

Shame companies don't try out their websites. They would know how useless it is.

Use Rightmove. Much better, simpler, user friendly and easier to use.

Why do companies you leave feedback for, always say "sorry you feel that way?"

It is not a feeling, it is a fact.
This demonstrates their lack of concern.

Like others said, some agents keep deleting 1,000+ ads and reposting them every week. I have reported "City Spaces" repeatedly for doing this, yet nothing is ever done. Meanwhile, companies like us pay for premium listings and large membership fees in Zoopla commercial rent, only to be pushed down and disappear from search results, buried on page 40+.

If this continues, I will raise it with Trading Standards and contact other agents to make a joint complaint. Better to stop using Zoopla and focus on Rightmove instead.

Bad business in general, they do not have any customer support and never reply to enquiries. I honestly do not understand how they operate their business with such behavior. However, the search engine is good, especially that you can look for specific criteria and view all properties on the map.

Almost non existent customer service, the right hand has literally no idea what the left is doing. No internal communication from what I can tell. Cant speak to anyone, email or VR chat only. I cancelled one subscription to one of my businesses, they somehow managed to cancel one that i wanted to keep, the one i didn't is still live ! No one will answer the phone. Customers are complaining to me because they cant see their property advertised....all because Zoopla cant do their jobs properly - time to cancel in its entirety i think and maybe explore On The Market, surely cant be this poor!!

Zoopla estimates are totally off track with today’s current market situation. Most properties won’t sell at the lowest estimate they give. Waste of time looking!!!

They are asking for a reply via email but no option to do there so updating here

With the government changes re landlords and those with second properties, the market is flooded with apartments and the prices are rapidly falling due to this, it really is a buyers market. You can see properties being reduced daily in bournemouth area

The website is easy to use BUT sometimes has wrong information. More importantly, when clicking on 'contact the agent' or requesting more information or a viewing, the agents often say they never received an email or notification.

I requested a simple evaluation (which lacked so much specificity it was pointless), on top of that, I received plenty of emails about other, irrelevant properties that were going on sale.

I am now going through a multi-process 'ticketed it request' to delete my account.

Their service is verging on a scam.

*Note Updated feedback on as a request to remove this was put forward by Zoopla'

While checking my affordability for a house, they took all my information and in the end forced me to login. They should tell this up front. Secondly, they did not even tell me that rather showed my a best match. Feeling deceived.

Keep sending me alerts despite unsubscribing. Their support team is very unprofessional and fails to acknowledge that's it's an issue on their side.

I've now reported their domain to Gmail as junk mail as well as passed this on to the ICO.

Zoopla’s commercial office advertising section is being openly abused, and nothing is being done about it. Every single week, certain agents delete and repost hundreds (sometimes thousands) of ads just to stay at the top of search results. This isn’t a small technical error, it’s a deliberate tactic that floods pages and blocks other agents from being seen.

The biggest culprits are City Spaces and My Next Office, who together hold around 2,500 ads and constantly recycle them. Dozens of formal reports have been sent in by different agents, yet Zoopla ignores them completely. Smaller agents, on the other hand, get penalised for far less.

If Zoopla continues to allow this manipulation, then paying agents need to seriously reconsider whether this platform is worth supporting. Fair competition is the bare minimum we should expect, and right now, Zoopla is failing to deliver it.

I am warning anyone concerned about privacy, image rights, and lawful advertising — Zoopla refuses to remove photographs of your home even after you withdraw consent in writing, if you were not the person who created the listing.
In my case, photographs of the inside of my private home — showing my possessions — were uploaded by an estate agent without my permission. I notified Zoopla in writing, clearly stating that I did not consent to the continued use of my images and that the content breached my rights under the UK GDPR (UK Data Protection Act 2018) and potentially copyright law.
Their response? They refused to act, claiming they are “just an advertising website” and cannot remove content unless instructed by the estate agent — even when notified that the agent’s use is unauthorised and potentially unlawful.
This approach not only ignores an individual’s rights over their own images, it also risks breaching the Consumer Protection from Unfair Trading Regulations 2008 and the Digital Markets, Competition and Consumers Act 2024 (in force from April 2025), which require full and accurate material information in property advertising and prohibit misleading or unlawful practices.
The implication is clear:
✅ Your home could be photographed and listed without your permission.
✅ If you demand removal, Zoopla will ignore you unless the agent agrees.
✅ Even if that content breaches data protection law, they will leave it online.
This is not responsible practice from one of the UK’s largest property platforms. If you value your privacy, ownership of your images, and truthful advertising, be extremely cautious. Once your images are online with Zoopla, you may have no control over their use.

My email alerts suddenly stopped working. I went onto site to see what the issue was I reset this with all the types of properties I wanted alerts about. Three months later no emails. Poorly designed website.

Credit where due - following earlier feedback that incorrect details were included on their website due to confusion over a large block of retirement flats on the same street, the listed addresses are now correctly differentiated (flats vs. houses), and my property has been excluded from the list, as not being valued or sold in the recent time period when shared data became available.
It is possible there is more automation in resolving online reported errors as for many years previously agents were not able or willing to resolve valuation and description errors, or the platform has been improved to include more quality checks.
There are still a few errors where historical property photos for houses sold show views of the retirement flats only.
( Ironically the other large online property site [R..M.] have incorrect addresses - flat number as property number, property number not assigned to street name- for all the flats in the block !.. )
This is baffling as it can't be that unusual to have mixed dwelling types on residential streets.

Woefully inaccurate property price guessing, whatever data you're using is skewed. Identical house next door in the same decorative condition is guessed at £50k less than mine, which is guessed at £45k over the actual valuation.

Your algorithm, data, or both are just nonsense.

Suddenly stopped displaying Crime rates which is absolutely vital when considering property. Sort this issue out!

have been a Zoopla customer for several years, but recently I’ve been trying to cancel my membership—and unfortunately, no one has responded to my requests. The lack of communication is extremely unprofessional, and I’m very dissatisfied with the service. It seems no one is able (or willing) to explain how to properly terminate the agreement. How convenient.