First time using the online store. Good range and easy ordering. Made order approx 8pm on a Tuesday evening. Email confirmation straight away. Shipped Wednesday and delivered Thursday am. tracking num... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I've just tried to get on the site as they usually have some good offers going. But now it redirects to Flannels instead. Another good clothing store taken over by Sports Direct? I can't find anything... Se mer
Placed an order late evening on a Wednesday, beat a countdown by 10+ minutes to get my item delivered by the Friday, never received any email to say the item had been dispatched, rang customer service... Se mer
Företaget har svarat
Bought a stone island jumper- got next day delivery free with DPD so it came fairly quickly. Really happy with the product and zip protected case however disappointed that the outside packaging was a... Se mer
Företagsinformation
Informationen kommer från olika externa källor
For more than three decades, Zee & Co have brought Designer fashion to the high street. In that time, we have introduced hundreds of exquisite clothing brands to our customers via our shops and online retail site. Our ever-growing roster of designers and fashion labels means that we continue to provide a mix of the very latest styles and innovations, from new or up-and-coming labels to the established designer powerhouses. We're as passionate about clothing as our customers, so that's why we make sure to stock garments from amongst the best brands in the world.
Kontaktuppgifter
Storbritannien
- www.zeeandco.co.uk
3,3
Medel
622 omdömen
Ingen aktuell inbjudningshistorik
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I stubbled across this company whilst…
I stubbled across this company whilst planning my holiday wardrobe:)
My order was received super quick and the packaging was quality....the little black zip up bag that is inside the normal courier back is a nice touch.
I have sent back 1 item from the order and thus far the return process seems to be faultless, I did email to ask a question and Zoe replied to my email quicker than I ever would have expected.
I would not hesitate to order again in the future.
1 juli 2022
Omdöme utan inbjudan
14 day returns and NO Exchange service…
14 day returns and NO Exchange service at all.
In 2022 I cannot and will not spend money with companies that do not value their customers.
Absolutely no way. Not for me respectfully. No exchange service is embarrassing.
28 juni 2022
Omdöme utan inbjudan
Svar från Zeeandco
Hello
Thank you for taking the time to share your feedback and we’re sorry that we were not able to provide the service which you required.
Like all companies, Zee & Co are having to evaluate both our returns and exchange services to ensure that all services remain sustainable.
Many companies have now withdrawn both exchanges and free UK returns as they find that it is simply no longer financially viable. However, Zee & Co is determined to continue offering a free UK returns service for our customers' convenience.
Customers can, of course, always return their unwanted item or size for a refund (free of charge for UK customers) and re-purchase the correct item or size on our website.
In regard to our 14 day returns period, our Customer Service Team often allow a little longer in certain situations, and this can be communicated to our Customer Care team as and when required. However, please be assured that we will continue to monitor and evaluate our returns policy.
I hope this information is of use to you and is able to offer you some clarification.
Kind regards
Customer Care
Zee & Co
Absolutely superb service and order…
Absolutely superb service and order presentation was top notch. Ordered using free shipping received in 2 days 👌 will be back
27 juni 2022
Omdöme utan inbjudan
Great customer service
Great customer service! Can phone up and speak to a real person if you have any issues! Great products too!
19 juni 2022
Omdöme utan inbjudan
Crumpled, Creased, MESS of a tracksuit with makeup on!
Well, i am writing this review as i am extremely disappointed. I ordered an Armani Tracksuit. Upon opening all looked great, a smart black material bag with Zee@Co on! All good! Opened the bag to a crumpled up mess of a tracksuit with makeup on! Tracksuit fits, so now i have the hassle of returning, just because it was not sent in a decent condition! 🙄. It literally looks like the person who tried it on last, just threw it in a bag and posted it me! Not acceptable at all.
I did speak with customer service who were not very helpful. They told me to return the tracksuit and IF at that time they had another one, they would send it me! if not, they would refund. It is a lovely tracksuit 100% authentic (code checked). I did not return as i did not want to risk it being out of stock. I washed the tracksuit so it was fine. However, it still does not excuse the state that i received it in or the very unhelpful customer serviced i received.
15 juni 2022
Svar från Zeeandco
Hello
Thank you for taking the time to share your feedback and we’re sorry for any inconvenience your experience has caused you.
For your information, our stock is held both at our Warehouse and our Stores and it is possible that the damage occurred at one of our physical stores whilst being tried on by another customer.
However, our Dispatch Team should have certainly spotted any damage before your order was dispatched to you. During our pre-dispatch, we have procedures in place to ensure that items are checked twice before the order is sent.
Therefore, it is unacceptable that our checking procedures have failed on this occasion but please be assured that we will look into this for you.
Unfortunately, during mid-season, we are not always able to confirm that replacement options due to stock levels but if there is stock availability, this would certainly be an option.
Due to the above, I have asked that a member of our Customer Care team review this for you and someone will be contacting you shortly by email in order to find a resolve.
Kind regards
Customer Care
Very Disappointed!!
I bought a tracksuit from your side Armani Brand order number 2020081627
This was a gift for my sister, and I spent over £91 only for the brand
I chose to buy it from Zee&CO only because you have better delivery time, but the price was the same as Armani store
I receiver the order and on time however I am very disappointed that the product do not contain original Armani labels inside
I spoke to your college on the phone today 08/06/2022 time 15:00 and she told me that our company will remove the original labels if they are damaged
I really do not understand if you sell the original product why your company should remove the original labels (even if the label is damaged)
I cannot return the order because I send it to my sister but I really feel very bad because without a label the product look like a copy
8 juni 2022
Omdöme utan inbjudan
Svar från Zeeandco
Hello
Thank you for taking the time to leave your review.
Every item purchased from Zee & Co is guaranteed authentic as we only purchase our clothing and accessories from the authorised suppliers of our brands.
I was saddened to see that the inside label was not located and, as discussed with our Customer Service Team, I would urge you to return the item for a refund or exchange.
Unfortunately, we do not hold spare labels as the clothing comes direct from the brands themselves.
On behalf of Zee & Co, I apologise that you were not satisfied with your order and for any inconvenience caused.
Kind regards
Zee & Co
Good Service from Zee and co
Ordered some underwear from Zee and co , it was delivered quickly and at a good price too . Thank you
7 juni 2022
Omdöme utan inbjudan
Excellent customer service
Excellent customer service
I had a query requiring an invoice from 2019. Bethany response was super fast & super helpful. I cannot thank Bethany for her kind help & providing me with the invoice. Zee & Co you’ve an exceptional customer service team who are prepared to go the extra mile. Appreciated the kind prompt response. Amazing ⭐️⭐️⭐️⭐️⭐️
17 maj 2022
Omdöme utan inbjudan
Online shopping for me is hit and miss…
Online shopping for me is hit and miss however Zee & Co. are fantastic. Great delivery service and the items are great. I salute the whole team....
17 maj 2022
Omdöme utan inbjudan
Exceptional customer service!
Exceptional customer service!
On bank holiday I made a mistake with entering my card details and sent an email for my order to be cancelled so I could place a new order.
Bethany responded to me after the stated closing hours and kindly dealt with my query very efficiently.
Will definitely order from Zee and Co again.
4 maj 2022
Omdöme utan inbjudan
Good reliable retailer
Good reliable retailer. Couple of orders. No issues. Would happily return for further business
30 april 2022
Omdöme utan inbjudan
The customer service is exceptional
The customer service is exceptional. If you have any problems with your deliveries etc don't hesitate to contact zee and co for any help or updates and if you get Olivia consider yourself lucky 👍🏽
25 april 2022
Omdöme utan inbjudan
Quick and excellent service
Excellent and quick customers service. Quick email responses and quick with answering phone calls. Had a slight problem with the price of a product but I received help immediately and the issue was resolved.
23 april 2022
Omdöme utan inbjudan
10 stars
The true definition of fantastic customer service. I have yet to see anyone come close to their customer service team. What a dedicated and wonderful team. I have shopped with them many times over the years and it has always been a wonderful experience. Their clothings flawless and are always up to date and guaranteed best princes. Overall, life has never been the same once I was introduced to Zeeandco
18 april 2022
Omdöme utan inbjudan
Always a great service
Always a great service, I’ve been purchasing here for a while now and I wouldn’t go anywhere else. Great prices and overall I good service.
18 april 2022
Omdöme utan inbjudan
Brilliant store great prices and…
Brilliant store great prices and excellent rapid customer service
26 mars 2022
Omdöme utan inbjudan
It is always a pleasure to shop on line…
It is always a pleasure to shop on line with this company excellent products and fantastic service/delivery.
24 mars 2022
Omdöme utan inbjudan
Excellent!
Excellent! I ordered a Tommy Hilfiger cap it's totally legit and the price was the best online, it's just arrived and I love it, shipping was very fast, packaging very good, it came in a cube shaped box so the cap would be well protected also wrapped and sealed and inside was a 6 by 9 inch stylish grey folder with the Zee&Co branding on the front, it reminds me of a wedding invitation or something, its with all my paperwork inside, the sale invoice and free returns delivery sticky label which is a really nice surprise! all in all a very impressive set up that Zee&Co have going especially with the free returns label included in the box so you don't have to start emailing and asking for a return form or whatever and most places want you to pay! For me in this day and age that's a must and you can just use the same box they sent to you for your return, So it's well sweet, thanks and a well deserved 5stars
23 mars 2022
Omdöme utan inbjudan
Amazing service
Amazing service, product came very fast and well packaged. 100% recommend
19 mars 2022
Omdöme utan inbjudan
They're the best
They're the best, in terms of speed of response, politeness, etc.! Thank you so much!
1 mars 2022
Omdöme utan inbjudan
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