ZEE5 Omdömen 101

I wished I could give -5 it is that bad. Called, emailed. Paid the premium amount with add one, nothing works. The money is non refundable. These people are thugs. What I’d
S zee5 doing as a co,pny

I subscribed to ZEE5 3–4 months ago, and it was a big mistake to choose ZEE5 over other OTT platforms like Netflix, Disney+, SonyLIV, or Prime Video. Most of the movies have buffering issues, making them unwatchable. I emailed their support team, but they didn't fix the issue; they simply advised me to log out and log back in. I tried this multiple times, but the problem persists.

Absolutely appalling service.
Cannot play most of the movies and programmes. Keep getting an error and have contacted Zee5 several times, but no resolution.
Keep getting an repetitive reply, that they are looking into it. Standard pre written response.
Keep your money and do not subscribe to the channel. I will wait till the end of the day, failing which I will do a chargeback on the card.
They do not care about their customers and you can confirm the lack of customer service by reading the reviews on Trustpilot. If necessary, I will issue court proceeding for a full refund.

Zee5--Scammers!!
I wish I could give no stars as they don't deserve any. Customer service is very bad. In the second year of my subscription in Australia, suddenly service stopped on my TV's. Zee5 app stopped recognizing network connection. It is like something is stopping to access the app on my tv. I provided Customer Care all the screenshots in step by step. They are helpless so far. This is third day and I started asking for my refund. They are still asking me to keep patience. That is silly. On my phone app when I try to open this app it says," scammer activity" and doesn't open. I don't know what's going on with these people. Do they have any reputation!!!
Any advice where to report these type of scammers?

Scammers they have changed their company name on the invoice - I had a previous subscription with them and they have debited my card again using a slightly different company name on the invoice without consent from me to renew!

They charge you without having on going subscription

Subject: Complaint Regarding Excessive Advertisements on Zee5 Dear Customer Support, I am writing to express my dissatisfaction with the excessive number of advertisements on Zee5. I find it disappointing that the viewing experience is interrupted by a high frequency of ads. This has led to significant inconvenience, and as a result, I am requesting a full refund for the service. The continuous interruptions due to advertisements have hindered my ability to enjoy the content on Zee5. I believe that the frequency and duration of the ads are unreasonable, and they have greatly detracted from the overall experience. As a paying customer, I expect a more seamless and uninterrupted viewing experience. I kindly request a prompt response addressing this matter and a full refund for the inconvenience caused. I trust that this issue will be resolved satisfactorily. Thank you for your attention to this matter.

I recently tried to watch Demonte Colony Part 2 (Telugu) on Zee OTT, and the experience was incredibly disappointing. The most frustrating issue is that the audio is completely out of sync with the video, making it impossible to enjoy the movie. For a platform of Zee’s size, these basic technical errors are inexcusable.

To make matters worse, the overall user interface is poorly designed and full of glitches. Navigating through the platform feels like a chore, and I couldn’t even send feedback because the feedback option wasn’t functioning properly. This reflects a lack of attention to detail and basic functionality on Zee’s part.

Zee needs to urgently address these issues if they want to retain users. I expected much better from such a well-known platform. Hope they fix these problems soon, but as of now, I wouldn’t recommend it to anyone looking for a seamless viewing experience.

Rating: 1/5

i did subscription way longtime and cancelled. now every month they are charging from my card. which i didn't notice longtime. no subscription but kept on charging. totally scammers. trying to cancel it but surprisingly the account is connected apple id. so no active subscription in apple ID. my doubt how they have my card details?

They keep charging me Annual Fee (been charged twice in two years) and never given me the subscription. I keep writing them emails but I never hear from them. 100% Fraudulent. This is a class action lawsuit waiting to happen.

My membership was cancelled. Even after that, around ₹5000 have been stolen from my account. How did you steal this? I don't understand why you stole money from my account? Neither my money has been deducted from Google's account nor from Apple's account and I have not received any information from Gmail that Zee5 has deducted the money and I have received no information from Apple. So how did you deduct the money from my account?

I had cancelled my membership and then you deducted 100$AUD from my account. How did you steal? I am very upset, you have stolen from my account. I want an inquiry about how you did it.( These people can never improve)
I want my money back in my account. I also want to know through whom did you deduct the money?

I Subscribed last July. I paid the whole year. after about 6 months I could not watch any movies etc. I wrote them several emails and they just kept on writing the same thing back. I finally gave up. Not only I wasted my subscription but I will never ever subscribe to them again.

Thieves !!!!

Big big time thieves!!!!!

I had unsubscribed from their services two years ago and they keep on deducting the amount every month, even after I got my card changed.

Every time I write an email to these robbers, all they say is please provide us with your card details.

Card details???? For what ??? To take all my money???

Big big time thieves, no one should ever subscribe to these services.

Honestly the only reason why these kind of countries don’t do well. Full of scammers and fraud and con people.

I live in Jacksonville Florida USA and subscribe to all the Apps, Netflix, Prime, Hulu, Paramount etc. I signed up with Zee 5 about 2 years ago and was very satisfied with their content and picture quality, I have a 1 Gig ATT cable internet connection and a 65-inch Sony Bravia Android TV
About 3 weeks ago every show on Zee 5, at any time of the day had massive buffering and was uncomfortable to watch, I contacted att to see if there was a problem with the internet(no) and all other apps were working normally. I decided to contact Zee5 (fir the first time ever) and this began 2 weeks of horror and disappointment
First there is no phone number on their web site to call customer service, no chat, only an email to send your complaints. I sent my complaint and received a reply to video the error and send, Which I did by sending a 30 second error video. Then I received another reply to send my TV and Zee5 app details, which I did. Than to my surprise I received a third email that said I had to do this:
.1. When a video is playing, select Settings
2.In the menu that opens, turn on or select Stats for nerds
3.Go back to the video to see the Stats for nerds displayed on the player.
4.Take a clear photo of the Stats for nerds to share them.
5.To turn off Stats for nerds, go back to More a turn it off

I am not a tech, but I tried to do this and I could not get the settings the tech wanted
I emailed in my frustration and asked I cannot do this and all I got was a standard reply that said:
We will wait for your response to investigate further

Awaiting your response.

Regards,
Dhammpriya D
Team ZEE5

I have received this email over 7 times in the last 2 weeks replied with that I cannot get the answers and is there a number I can call, I got this reply

Thank you for writing back to us.

Sorry for the inconvenience caused to you.

You can reach us on ZEE5 Phone Support Number: +1 337 3820846 as per the below timings:

EDT: 01:30PM to 10:30PM
PDT: 10:30AM to 07:30PM

A multi-billion-dollar company that does not have 24-hour service I could not believe it. I proceed to call this number 7 times over 7 days and after being on hold for 20 to 40 minutes gave up

Finaly just yesterday I got thru and spoke to a person who after putting me on hold several times said without getting the answers they requested (which I could noy get) there nothing they can do; I was amazed at this answer. I said than cancel my service (which I just renewed last week at a cost of $65.00
I recieved this email answer:

We really enjoyed having you as our Premium member. We are disheartened to inform you that your ZEE5 Premium subscription has been cancelled.
However, your subscription would still be valid till 14-06-2025.
Since you were our esteemed Premium member, we would like to hear your feedback on what we can do to improve our services so that you can come back to us again. Please take our 2-minute survey and let us know the reason behind your cancellation.

This was an automated reply and I still cannot believe That in June 2024 there are companies like this BTW I was charged twice on 2 different credit cards the renewal and I am disputing both

If anyone at Zee Management can get in touch with me ai will appreciate

Regards

Madhu Sethi

They are 💯 fraudulent. Even after the payment done. They don't acknowledge our payment.

I have subscribed to Zee Tv while the Tamil programmes like the Jodi dance and Supersinger are superb but it is hard to communicate with them. The final of Tamil Jodi dance could not be seen on in my TV anc this happened last year and again this year which is very disappointing,

Lying scoundrel app. Don't waste your time. Pretend (lie) that they have e a certain movie and send you to some obscure Indian or SRA ic sites
Con Artists

Subscribed on 21st Feb as annual member and paid in full - it was auto renewal. Today it is 24th Mar and still premium content can't be watched on Zee5 app. There have been hundreds of communication and there is a standard response - provide video with error or we have escalated your issue but nothing beyond this even though I am following up diligently almost every day. Not ready to refund although requested within 14 days as per UK Consumer Rights. Neither they are providing services nor returning money. Please stay away if you don't want to be harassed.

Zee5 will charge 1 yr subscription and then suddenly stop the connection. Customers care is least bothered to solve or reply. Half of the email id s are wrong. Taking money and not providing service is against the law. Must be taken care of by some competent Government authority else this will continue. Worst service provider. Never faced such issues with any other channel.