zaniviaggi.com Omdömen 14

Ho usufruito delle vostre Gite fuori porta per vari anni.Mi sono sempre iscritta on line,leggendo la descrizione e scegliendo il punto di raccolta dei passeggeri a Milano:Largo Cairoli faceva per me.
Negli ultimi mesi assisto pero' a improvvisi cambi nella programmazione visibile on line:Cambio di orario di partenza da Milano, per Sanremo,cambio punto di raccolta passeggeri a Milano:da Cairoli a Rogoredo(luogo poco raccomandabile dopo una certa ora,se ti sposti da sola),Non giudico la motivazione del cambio:sta di fatto che a me crea problemi.Cosi' ho dovuto disdire.
Spiace.

escursione castel savoia prevista il 15 marzo. contatto l'agenzia il 14 marzo nel pomeriggio dal momento che le previsioni sono infauste. mi confermano che l'escursione si farà comunque. Appena arrivati in val d'aosta, ci viene comunicata l'impossibilità di poter procedere causa condizioni atmosferiche avverse. Poca serietà e scarsa attenzione verso il cliente. Giornata buttata e soldi per la dog sitter anche

This was our first time booking through Hellotickets, and it was a complete disaster. Their provider, Zani Viaggi, said one thing, Hellotickets said another total miscommunication, no accountability, and clearly an internal conflict. We ended up being the collateral damage.

Our family was left stranded in Venice, even though we arrived on time and called for help. We were dealing with a medical emergency, and they showed no sympathy, no assistance, and absolutely no human decency.

We’ve taken many tours in the past, but never experienced anything this poorly handled.
Never again with Hellotickets.

For future trips, we’ll continue booking with Civitatis and Europamundo they’ve always been professional, organized, and reliable.

Elegimos un tour por Milán con entradas a la catedral, la Scala y ver el cuadro de La última cena. La persona que escaneaba los pases (chica de rasgos asiáticos) muy desagradable y borde, nos atendió fatal. Nos metieron en un autobús que no se indicaba en la compra y nos dió una vuelta para no ver nada. Luego mis dicen que el cuadro no nos incluye y que la visita acaba donde el cuadro. La visita acabó en el museo de la Scala y encima ni vimos el interior ( escenario y demás) . Catastrófico todo. Jamás volveré a hacer nada con esta operadora.

Ritorno da Serravalle Outlet. Nel viaggio di ritorno del 02 u.s. (ritorno ore 16:15)l’autista un vero cafone maleducato. Frasi impronunciabili all’indirizzo dei passeggeri con bestemmie e brutte parole. Se questa è la faccia dell’azienda dubito fortemente che noleggeremo in futuro un altro autobus. X quanto detto valgono foto e video del comportamento dell’autista. Ad ogni buon fine si è in possesso di tutto il materiale. L’indomani si chiamava in azienda e l’operatrice mi riferiva in maniera alquanto spiccia di mandare mail, nulla di più. Parimenti il viaggio di andata ad opera di altro autista e’ stato tranquillo e piacevole. Villania a grande biasimo all’azienda per la mancata vicinanza dimostrata a noi clienti.

We purchased tickets outside Milano Centrale and was not informed that there was a set return time. After being trapped at this mall for 6 hours we wanted to return on the first bus. The bus was not even 1/4 full and we were told we needed to pay an additional $10 Euro ($20 AUD) to catch this bus 1 hour earlier. This was happening to others to and I realised they had tickets with return times later than ours. I think this is a scam to force you to pay $10 extra euro for the trip and this is only payable in cash - why cash? Go with a better more trustworthy provider.

Tur 5 Terre, bellissima esperienza, cose belle e nuove da scoprire. Un tur che merita veramente da fare.
Non esitare a fare tour con Zani Viaggi, essendo un'agenzia di viaggi che ha tanti altri bei tour. Autista di oggi 09/08/24 Sorin e molto gentile e professionale, anche Maurizio l'accompagnatore sa fare il suo lavoro bene.

Gita in bus e tour in veliero tra le onde del lago di Garda! Esperienza indimenticabile, organizzazione eccellente..

The service was very punctual and precise and the staff members were very kind. Super recommended!

I had a very bad experience with their guide on our bus tour to Lake Como.

Our guide was very disrespectful to us but jolly to other white people. Perhaps he didn’t liked how we looked.

In one incident, we were late by 2 minutes for boarding ferry and he was very rude to us. We had a 2 year old baby and it made us slow. In another part of the journey, two white girls were late and he joked with them that they have to pay for everyone’s dinner.

In another incident, we lost our way to board the coach after getting off the ferry. We went to another direction but found the coach in 2-3 minutes. This time he was super rude to us. He publicly shouted that you were not listening that is why you are late. He didn’t had a little bit empathy that we were travelling with a 2 year old baby. Again, two white people were also late and he didn’t say them anything. This made me wonder if he is racist to people of colour.

He didn’t stopped here and took the announcement system of the bus and made publicly humiliated us that unlike others those who are on time can applause themselves.

This ruined our entire travel experience.

I used their bus to go to Milan designer outlet mall and the workers were very rude. I do not recommend anyone to use them. The staff are very disrespectful specially the driver.

Booked lake Como tour. We were at meeting point 30 minutes prior to tour and driver didn’t show. We have evidence of being at meeting point on time. Careful when using this company. Poor communication. No contacts answering messages. No refund or reschedule offered. Arrogant and rude. Purchased tour through Viator

Imposible to cancel. My daughter Got sick the Day before in the evening. So i would like to cancel the expensive daytrip. I tried to send mail no answer. I tried to phone no answer. There was no Way to cancel. So i took the trip to the Office in the morning. I waited in line. Tried to cancel. Or move the Day. There was no help. No one wanted to talk to Me.