YOTEL Omdömen 77

Don’t stay with these guys! They charged my credit card twice and tried to tell me it’s just a pre-authorisation! Been over a month and still not seen my money back.
My bank confirmed it was a debit not a pre-authorisation.
I paid in full on booking and they took my money again when I check in
Avoid at all costs

Worst Experience of the our life. During this winter storm in on 25th Jan 2022 hotel increase the prices for the room 5 fives and worst still i have to pay $800 to a staff person in order to get a over prices rom for which i also have to pay the front counter around $550.
I have to take the room for pregnant wife. the staff is best they pushing the people they do not care about the women and children. It was indeed a Punishment from the God for many of us that Stuck at the Istanbul Airport during the winter strom.

First of all, dirty towels, they are black

Second, Hair from previous people in the room, so the rooms aren't cleaned or changed frequently.

Curry stains on the floor. like c'mon clean your carpets Yotel

Complained to the hotel and they changed our rooms and that wasn't much better.

Beds were just horrible

Chromecast barely works, why input a Chromecast in stayers rooms when they're connected to their horrible network.

you couldn't pay me to stay there again even if you'd give me a tax write off for the rest of my life. Never stayed in a hostel but you'd be better off in there. Travelodge would be heavenly compared to Yotel

For the Hotel being opened less than a year the place is falling apart and sleeping on a train would be comfier

VERY UNHAPPY WITH MY STAY...stayed here 17th 18th Dec turned up for my stay no room booked not hotels fault but THE AWFUL ITISON .. however i had to forkout another £43 for 2 nights stay including late checkout, the staff were nice and tried to help best they could as qe'd been sitting for hours trying to resolve Manager said she would give us the best room at a cheaper price, only 3 lights worked and the 3 of them flickered continuously gave me sore head, fridge didnt work, shoer leaked out to the bed area, the lights came on the bedside lamps everytime ypu moved in the bed , complained to reception werent interested one bit... about our whole experience ..SAFE TO SAY WONT BE STAYING THEIR AGAIN also our intial booking included free late checkout we had to pay for it breakfast both days werent given that and cocktails on arrival never got those either

I've stayed at Instabul Yotelair twice now and I must say my opinion is a mixed one. The rooms are comfy and clean and they come with everything you need. But you can only check in at 6PM and you MUST check out at 7 am, which is not what neither the website not the booking confirmation message said. After a 13-hour flight, waiting hours just to get the room you booked is exhausting and frustrating. We paid almost 200 euros for all of this and breakfast wasn't even included. It's not a luxury place either so the cost doesn't make much sense.

£300 for a night in Edinburgh enforced as storm damage closed the train line. Yodel has small but clean rooms but not even tea or coffee making facilities. Clearly they think they are justified to charge such high prices as Christmas shopping gets underway.

AVOID THIS PLACE AT ALL COST . Staff unhelpful , bed broken and uncomfortable and things go missing from your personal belongings

Not the best stay very disappointed !!
Room was not ready no apology from the staff . Allocated wrong room when we did get room .
Manger - (Ellie )was rude shouldn’t be in mangers roll as her people skills were poor and lacking respect .
Breakfast - what breakfast not best off food very poor choice . Looked to be cooked by microwave chef. Glass were dirty .
I will never stay here again and would never recommend it .

I called the hotel two hours after I left. I had left a pair of shoes in the room. Mind you the room is so tiny I didn’t notice them under the bed because the bed takes up the whole room. I called the front desk and was transferred to a lost and found voice mail. No one has reached out to me to even confirm my shoes have been found in going on four days. I called the front desk today and was told to call back in an hour because whomever the associate was, could not be bothered to help me. I called back again and was hung up on. I would like my shoes back. One does not pay that kind of money to stay and can't find a single person in your entire hotel to be responsive, unacceptable Bad customer service on another level!!!

Rooms are smaller then they appear on pictures.
TV remote didn't work.
Can't close bathrooms.
Construction next to hotel the entire time.
Rooms aren't soundproof.
Hotel bar/restaurant is extremely expesnive.
Worst of all they charge an additional $40 USD Resort fee at checkout which they don't include when selling through 3rd party sites. They get around this by mentioning this in a disclaimer in their cancellation policy (not in the total price like you would expect).
My price went up by 20% at checkout and they are perfectly fine with doing business this way because the woman at the desk was obviously used to pointing this out.

Very helpful and friendly staff, I use Yotel as it convenient at Gatwick Airport as I am a frequent flyer and its location at international arrivals at the south terminal is perfect. This place is a hidden gem and seems quite underrated and most people seem to want to stay elsewhere. Get up early have a shower and breakfast and feel refreshed ready for check in and prepare for the day ahead.

Nice pod hotels (the airport YOTELs are perfect for early morning flights!)

A great place to stay! We stayed at the New York Yotel for one full week and loved It! The rooms are very well laid out and comfortable for two people. The price at the top of the tourist season was pretty reasonable as compared to other hotels, and the rooms are very modern (and trendy), clean, and had all of the amenities one could ask for. The staff were very helpful too. Even though we did not pay for the "view room" option, our room on the twentieth floor had a great view! The restaurant and bar/lounge were very good but we usually ate elsewhere (depends on your taste and schedule). The hotel itself is located a short walk from Times Square in one direction, and the docks (water taxi, boat tour, the Intrepid) in the other - so close to a lot of great attractions or at least transportation to it. I would recommend "Yotel" in a heartbeat and we will stay there again when we return in the future.

Very helpful and friendly staff. Would highly recommend.

Clean modern tasty basic menu comfortable useful per hour checkin checkout system