YOTEL Omdömen 77

Stayed at Yotel Shoreditch.
The hotel charged us twice for our stay, tried to tell me that the first charge was a hold and hadn’t left my account - then when I proved with my bank statement that it had, told me there was nothing they could do except leave a message for the booking team, promising me I would be refunded the next working day.
I still have no refund and this happened a week ago tomorrow. My emails are being ignored. At this point they have straight up stolen our money.

Awful housekeeping manager and supervisors, so abusive, discriminative, and they never hear workers problem ( specially the manager called “Aga” )
The hotel itself is a great place, the girls working there as well, manager Aga has her favourites group of people which are” polish” All of them and they are cover for her. The rest of them are Latin girls who do not speak English and for that reason those supervisors and the manager abuse them with plenty of work and her people are always smoking and doing absolutely nothing outside.

The Rooms carpet isn’t clean smells, smells dump in the room as the water leaks from shower to the room. Rooms equipped with normal double bed not queen bed.

I stayed there with a friend last night,do not waste your money here,we were constantly harassed with the fat bouncer non stop,where are you going ,what room are you in,he thinks he’s some kind of a hard man,when in reality he’s an overweight nosey bstrd,ruined my stay,how dare I be out at midnight on a Friday night

Yotel NYC is situated in a good location. It is near to Times Square, Penn Station and the Port Authority bus terminal. There are plenty of places to eat close by and there is something for every palate. On Saturdays during the summer there is a farmer’s market just around the corner on 43rd Street.
The breakfast in Yotel is not good. It is very overpriced and tea/coffee is charged for separately.
Be very careful when if you are booking your hotel as you may be charged for facilities when you check in. In our case this charge was an extra $43 per night. We stayed 5 nights so this was a very expensive extra charge. This charge is meant to cover your Wi-Fi, smart tv and ice machines etc. The smart tv in our room was not working and it took 3 days to get it fixed. There is meant to be ice available on every floor and it is only available on some.
The bathroom/toilet is separated from the bedroom only by the shower glass.
The reception staff were not very helpful and were quite standoffish. In contrast, the staff in the foyer at the self checkin/out were very helpful.
Overall I would stay in the same area and possibly the same hotel but I would be aware of the hotel’s many deficits.

Booked the wrong week in error, yes thats my fault but I contacted them less than a minute later and asked them to move and they wouldn't move.

Worse than that, they then tried to charge me more than the cost of the correct week as an 'amendment fee' to move the booking.

That's out and out profiteering and I wouldn't recommend them to anyone.

Hi there, sadly we would not stay again as our night was very interrupted by drunk people trying to get into our room at 4am. We could not sleep after that. Breakfast was very much a let down as food was very cold, which surprised us as our evening meal was lovely. I would like to thank the two young ladies who were at the restaurant tills on Saturday evening (one with possibly a Polish accent and a lovely Asian looking young lady) as they were very accommodating and approachable. The lady at the ground floor desk on Sunday morning seemed completely disinterested. Room 621 Saturday 13th to Sunday 14th May 2023 name of Stevenson.

We stayed in the Manchester YOTEL and it was brilliant, clean and a really modern room, the bar downstairs was really classy and great food, if we visit Manchester again this is where we will be staying.

Horrible rude staff spoilt our stay in Edinburgh. I wrote to the hotel via their website, not a response. Ah well, there are other hotels there. We were very disappointed.

J’ai passé un très bon séjour à l’hôtel Yotel de New York.
Le personnel est très agréable, l’hôtel est sympa, la cabine dans laquelle j’étais était sympa, lit confortable, équipée (sèche cheveux, fer et table à repasser) gel douche shampoing, ménage fait quotidiennement avec changement des draps de bain.
J’ai vraiment apprécié mon séjour dans cet hôtel et je reviendrai certainement !
Merci à toute l’équipe et surtout l’un des agents de sécurité dont je ne connais pas le nom qui était toujours souriant.

Stayed at the yotel hotel Edinburgh could not say enough good about this hotel it has hot the nail on the head with functionality and quirky and fun and great location and great service all on the head. Just book it.

I had stayed one week on business trip. The hotel charged twice mistakenly. But it was nightmare to chase them . They didn’t sorted the issue . I am still chasing them . I never book this hotel again . The room was too dark to work . Very small room and no desk and chair to work . It is not suitable for people for business trip .

Yotel gatwick

We stayed here in sept 2022 on our way to pastures warmer and it was great. Hubby is disabled so the wet room is excellent. Customer service amazing order a drink on your tv and go and collect it from reception. Only downside was an early flight with special assistance so no lay in. I know everyone lives by their means be it hotels meals parking but for us it was perfect in every way.

TV that didn't work, 'convenient' parking which was actually a 10 minute walk away and ludicrously expensive, and a breakfast service which doesn't start until 8am - definitely not worth the £221 price, (plus the £30 parking!), so no, I won't be staying again and I recommend you don't either unless you have very deep pockets and don't mind brunch!

DO NOT STAY HERE UNDER ANY CIRCUMSTANCES - THEY HAVE STOLEN MY MONEY. After pre-paying for a room and occurring no more costs throughout my stay, I was charged over £800 without explanation. YOTEL have been ignoring my calls, emails and communication and I have yet to be refunded nearly 2 months later. AVOID - THIEVES

Yotel New York
The room was small but clean and cleaned every day of our one week trip- brilliant location for Times Square and quiet as not right in hubbub. Would recommend if your looking for some where to test on a busy New York trip !!

Claims their hotels are 4* on Google and booking.com, but then claim that they are unrated and more like a 2* (I would argue less) when you actually get to the hotel. Do not expect anything more than a 1* hotel if you stay with Yotel.

Don't go there - terrible design, rooms have no chair, no desk, and won't be cleaned. Worst of all, you can't turn off airconditioning and the windows can't be opened. It's beyon belief that this is marketed as a 4* Hotel.