Do not order!!!! Go somewhere else!!! Got wrong shoes and then had to fork over $34 for shipping (cheapest rate) to return! Super super lame!!!!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Made an order a week or so ago, came here to read the reviews right after and got discouraged by all the horror stories. My experience: the product DID take a business week to get a label created and... Se mer
The shoes came impeccably quick. They estimated a long ship time (I waited till just before Christmas, woops) but they arrived two days after the conformation.!!!!! The shoes were baby shoes and I wa... Se mer
I ordered a 9 and have been sent a 7.5 When I reached out to customer service about their mistake, they said I would receive whatever they said they were sending me, end of discussion. I contacted cu... Se mer
Företagsinformation
Informationen kommer från olika externa källor
In 2011 YCMC.com (Your City My City) launched and expanded our cutting edge fashion online. Whether it’s apparel, shoes, or accessories, fresh fashion has always been our passion as well as our business. Every season we will bring you the latest trends from the brands you love. For over sixty four years, Shoe City (ESCO Ltd.) has been one of the most reliable and trusted fashion retailers providing the latest styles in apparel and footwear for men, women and kids. ESCO Ltd. launched its first retail location, Eileen Shoes, in 1949, in Baltimore City, MD. In 1980, the company re-branded all of its retail locations as Shoe City. Over the past six decades, our family business has grown and expanded, now offering 39 retail locations across Maryland, D.C. and Virginia and our online store YCMC.com by Shoe City..
Kontaktuppgifter
1800 Woodlawn Drive, 21207, Gwynn Oak
- 1-866-289-9262
- services@YCMC.com
- www.ycmc.com
Great Service
Great Service I ordered shoes as a xmas gift for my husband ,they had his correct size ,brand and timing was great received shoes in four days ! Happy customer!I also was able to track package beginning to end !
20 december 2021
Omdöme utan inbjudan
Was just about to place a $500 order…
Was just about to place a $500 order until I remembered that I’m still waiting on a pair of infant shoes from them from three months ago (whom my brother ordered as well and has received them only to find out the shoes were FAKE Adidas). Shame shame…
19 december 2021
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Believe the reviews
Believe the reviews! Ordered a hat in the summer that took so long to come I forgot I even ordered it! Than I ordered some sneakers last week just for them to send a email saying they don’t have them in stock! So why the F did you take my money!?!?!? I think YCMC is ran by some kids out of a basement.
7 december 2021
Omdöme utan inbjudan
Svar från YCMC.com
Mr. Cruz: Since we do not have your email address or order number on Trustpilo I cannot provide specific answers to your question, especially on an order which you state was placed 6 months ago. I will also inform you that our typical shipping window for 95% of our orders has been 3-5 business days from when you placed an order. I will also tell you that we DO NOT "take customer's money" until items actually physically ship confirm. Prior to that order event, it's only an authorization hold by your bank which they control entirely. Regarding your comment and option about our business, it's not worth a response as we've been in business for over 73 years and operate 39 retail locations.
I'm sorry you're not happy and if you'd like specific information regarding your most recent order, please request it at services@ycmc.com.
Thank you.
Still waiting on my shoes to ship
Still waiting on my shoes to ship. Why does it take so long to ship?? I asked if they could change the size to 8.5 and I understand why. But they haven’t proceeded to ship the shoe. I’ve never had this problem before, footlocker would have it out by the next day! At this point I just want a refund. UPDATE They refunded me the money back. 😉 I wouldn’t recommend this site. Any other shoe store says 5-7 days to ship but normally ships out within 48 hours.
2 december 2021
Omdöme utan inbjudan
HORRIBLE EXPERIENCE, NEVER AGAIN
All the negative reviews are true and I wish I had read them before making an order. I ordered shoes from YCMC online and its been over a month and I've gotten no confirmation, no notice of my order being cancelled or any communication. I've tried reaching out through their customer service email and heard nothing back, it's been over two weeks. I've also tried contacting them through social media and nothing. The phone number listed on this site doesn't even work, its ridiculous. I WOULD NEVER order from them again or recommend anyone to buy anything from them. Super shady business and I wouldn't waste my time shopping here.
20 november 2021
Omdöme utan inbjudan
Waste of time
I emailed customer service to check on an order status. This was my first order with them and I found them off Google, so I was already weary of them as a company. Anyways, like the trend you’ll see from other reviewers, their customer service likes to point out how you, their customer, are basically annoying them with your inquiry. “Your order is processing. Currently our average shipping window is 5-7 business days. Today is business day #6 for your order.” I placed the order Oct.17 and emailed Oct. 25 (9 days). Okay, fine. What’s the icing on the cake, shortly after I received that email, they cancelled my order. They may think it’s no big deal because hey, the pending charge will not hit, right? But now I am out 10 days of an item I actually need and sale from a more reputable company. This is the price you pay taking a chance on a small no name company to save a few dollars. I would suggest just paying the extra $5/$10 bucks and stick to companies with established track records and professional customer service.
26 oktober 2021
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Legit site
I ordered on October 12th got my Leona Docs October 19th, everything went well they were packaged beautifully. It came with a small scratch on the toe of the boot, but I expected it to happen as it is smooth waxy leather that scratches easily, I personally don’t care but just be aware when ordering these boots.
19 oktober 2021
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Paid $110 to get the new animal…
Paid $110 to get the new animal crossing X Puma sneakers. They were the only ones with my size still in stock. Almost two week later and I finally get a notification saying "oops we don't have enough to fulfill your order, but we'll give you a refund." At least i get a refund but come on, don't sell product you don't have. Best buy will say PS5 is out of stock 15 seconds before they sell the last one, but these people will sell you something they don't have and take weeks to tell you they don't have it.
5 oktober 2021
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cancel orders a month after you make them
ordered some clothes waited a month, then they sent an email telling me my order was being canceled. Trash ass company
28 september 2021
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Svar från YCMC.com
Mr. Parke: You placed your order on 9/14 on our end of summer clearance sale (40% off) your shorts. This promotion drove an incredible amount of orders in 2 days. The stock on the item you purchased was limited.
We attempted to locate a pair in 10 different stores over the days after you placed the order. Unfortunately, there was not a pair available for us to fill your order and we had to cancel the order. I'm sorry your order was open for 13 days, but at times, for end of season clearance in apparel, inventory does run out of stock.
Our apologies again.
Customer Service
YCMC.com
Should of read reviews!!
I should of came here to read reviews as I usually do. So yep my fault for not doing that and ordering. I never received this so called package that was delivered. Rude customer service but I definitely see I’m not the only person saying this. Will never buy again and don’t recommend this place.
13 september 2021
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STOLEN
i’ve been contacting ycmc about my stolen package forever still no refund YCMC IS A JOKE THEY ARE A FAKE WEBSITE AND NEVER TAKE CUSTOMERS SERIOUSLY, i was supposed to be refunded for my package 51509 and never was !!
6 september 2021
Omdöme utan inbjudan
Svar från YCMC.com
This will be the last response after a string of responses. We have responded to every one of your postings and emails. The FACTS of your delivery is that it shipped on 7/12 and was delivered on 7/13 at 5:03 PM with a POD signed by YOU. "ING". The UPS has a confirmed, signed Proof of Delivery. We take our responsibilities in customer service very seriously and always respond to our cusotmers. Who are we suppose to believe, your claim on non-receipt, or a signed POD by the UPS? This issue is closed. I would also caution you on the words you choose on a public forum as our company has been in business for over 73 years. We are not "fake".
Everything was great!
I got scared at first from reading all these reviews AFTER i had already made my purchase. Shoes were shipped out 2nd business day and arrived 3 days later! Everything was great! I'd purchase from again! Thank you!
30 augusti 2021
Omdöme utan inbjudan
Never again
Never again. Ordered some beef and broccoli timberland field boots from here because they were priced at $150 vs $160 everywhere else. I should have just paid the $160 when i saw them initially in the mall at shoe city. Been waiting over a week for the shoes to ship out and they still have not shipped.
I just went ahead and bought a pair from the mall. Ill return these whenever they decide to ship them. Way too slow of shipping for 2021. Yall need to catch up. Not sure why anyone would shop here. Too many reliable options
My order still has not shipped. It was placed 8/25 and its now 9/4. Whats your excuse for this? I want a refund
Order was cancelled. Thanks
30 augusti 2021
Omdöme utan inbjudan
Svar från YCMC.com
Good Afternoon -
I'm sorry you are unhappy. You placed your order on Wednesday, 8/25 at 9:42 PM making it a Thursday, 8/26 to starting the fulfillment process. We have an estimated ship window of 3-5 business days as many of our online orders are filled with inventory from one of our stores. Today, Monday, 8/30, would have been day #3. The order was due to ship out to you today. Again, I'm sorry you are not happy but a 2-3 business day ship window is fairly common for e-Commerce. Per your request, we cancelled your order today. You were never charged and the authorization hold by your bank will drop off per their policies and protocols. Thank you and I'm happy you found them in one of our stores.
Decided to give them a try because I…
Decided to give them a try because I seen them on IG. Big mistake! Just go to the website the shoes are originally from. 5-7 business days just to ship a shoe is ridiculous. I actually have to wait for my shoe to get here to get a refund but while I’m waiting I ordered the shoe from the actual site and got it in 3 days
21 juli 2021
Omdöme utan inbjudan
Svar från YCMC.com
Good Morning Lewis:
Please check your email as I just sent you a note as I can resolve your issue. Just need your authorization.
With most orders, the ship window is 3-5 days. This window can vary by time of the year due to seasonal volume shifts. Launch products usually are shipped in 24 business hours as we have dedicated inventory on those styles. Other orders are filled with inventory from one of our retail stores here in DC and Baltimore thus the 1-3 days on the front end of the shipping window.
Again, please check your email ASAP and confirm back to us. We can resolve your concerns.
Thanks,
YCMC.com
Went above and beyond to help solve a problem. A+ service
I want to thank hailey for the great customer support. She went above and beyond for me and I'm really thankful. These are honest and caring people, a rare thing to find in most corporations
14 juli 2021
Omdöme utan inbjudan
Svar från YCMC.com
As the policy is stated on the site, once an order is placed it begins processing immediately. Here is the policy stated on the site:
Once your YCMC order is placed, we are unable to modify or cancel your order. Your order automatically begins processing the moment your order is confirmed.
If you need to change or return any item(s) that you ordered in error, please return it to us as soon as you receive it. Please note, all final sale items including, but not limited to release products, face masks, and underwear are final sale and not eligible for return.
If you want to add an item to a recently placed order, please place a new order for the additional item(s).
For your case, I have made an exception since you claim it was unauthorized. Please note that whoever placed your order used the same address for billing AND shipping address. Please note that it is the account holder's responsibility to secure login credentials and financial information when placing orders. If this was unauthorized as you state, you should contact your bank immediately as the person who entered the order has your personal information. Since you state this was unauthorized, we have blocked your personal information from future ordering to protect you from any further unauthorized order placement.
Again, I have cancelled your order. You were not charged and the authorization hold will drop off automatically.
Thank you,
Customer Service
YCMC.com
missing package
hello i placed an order from ycmc expecting delivery today . I received a delivery notification with no delivery this is ridiculous where is my order , my order number is 51509 i asked my neighbors if they seen this package and they haven’t i can’t even call ycmc due to them having no phone number , WHERE IS MY PACKAGE I NEED A REFUND
update: yes i am saying otherwise because there is no package , I DIDNT SIGN FOR IT WHERE IS IT
update : it is now july 21 i still haven’t received my refund DONT ORDER FROM YCMC THEY ARE A JOKE TAKE YOUR BUSINESS ELSE WHERE THEY DID NOTHING TO HELP ME !
hello i contacted ups and i was told to come back and ask for refund due to it being your fault !
13 juli 2021
Omdöme utan inbjudan
Svar från YCMC.com
Good Morning - I'm sorry you are encountering issues with the delivery of your order however we need assistance. The order number you have listed is not our order number. Our order numbers are all numeric in nature. Additionally, this platform does not provide your name or email address. Please email us the name the order is under, the order number, and your email address so we can research and assist you. Please send this information to services@ycmc.com. We will respond immediately.
As an FYI, all of our support is through email since Covid precautions were implemented in 2020. Our average response time for email is 2 hours.
UPDATE: Thank you for sending the order number. I just emailed you directly from our email platform. The package was delivered with signature required on 7/13 at 5:03 PM by UPS Ground Residential. Please contact UPS directly if you are stating otherwise. (I included tracking information for you on the separate email.)
UPDATE #2: I just emailed you directly again. The proof of delivery from the UPS states otherwise. When there is a dispute of delivery with a signed POD, we need to follow their protocols to determine the facts on the delivery. Please reference the email I just sent you and we will assist you. Mistakes can happen with any carrier, and we will certainly assist you with them but unfortunately at present time, the only documentation I have is the proof of delivery by the UPS. Again, please reference the direct email I just sent since we cannot speak specifics on this public forum.
Thank you.
Update #3:
This will be the last response as I have already responded to your posts and your emails. We have a signed and confirmed POD by the UPS. It clearly states: Received by ING. It was delivered to you on 7/13/21 at 5:03 PM. You ordered it on Saturday, 7/10, it shipped on Monday, 7/12, and it was delivered on Tuesday, 7/13 with a signed proof of delivery. We have already sent you the tracking information to your email address. There is nothing more we can do.
Thank you.
Terrible service
Terrible service, waited a week to tell me they did not have an item I ordered in stock and did not do anything about it. They just told me to order it again even though it wasn't on sale anymore and I got free shipping before but can't anymore. Never ordering from here again
8 juli 2021
Omdöme utan inbjudan
Svar från YCMC.com
Mr. Grauer - I'm sorry but we're a little confused. Did your order number end in 238? If so, you placed this on 7/1 at 9:27 PM ET, it shipped today (4th business day) and will be handed over to UPS tonight. 3 of the 4 items shipped today and unfortunately, the other item was out of stock.
You were sent a ship confirmation email with tracking information at 2:02 ET. It was sent to your gmail email address. This is the ONLY order you have in our system, so we'll need more information on what you describe above as there is nothing prior to this order as I describe. Please advise.
I made a purchase from YCMC on Saturday…
I made a purchase from YCMC on Saturday and received my package in a timely manner. The issue I have is one of my shoes came with a security tag on it. I emailed customer service and still waiting for a response. What am I supposed do with a shoe that has a security tag on it.
21 maj 2021
Omdöme utan inbjudan
Svar från YCMC.com
Since we don't have your order number or last name, I can't be certain that the number I just called was your order. I tend to think it is. Please email us at services@ycmc.com and we'll respond and provide instruction to get it off. I'm so sorry for the issue. (I will try and call the number back in a few minutes, so if it is your number, please answer if possible and I'll share the details with you.)
Again, apologies for the oversight by our shipping team.
Kirby
YCMC.com
I placed an order and they told me I…
I placed an order and they told me I did have a valid address and also took my money. I demanded a refund and customer service told me I never placed an order. Money was taken from my debit card because I did received confirmation of my he transaction. “Never place a order from this company.”
13 maj 2021
Omdöme utan inbjudan
Svar från YCMC.com
I'm sorry you encountered issues at checkout however the billing address check occurs on all websites. This is mandated by the credit card companies.
It sounds like an authorization was established but since the address you provided failed at checkout, the order was never approved. Again, this is the AVS check for the billing address you provided with the one the bank has on file.
Your bank controls all authorizations as we do not have access to them. Most banks drop the authorizations in 1-3 days but again, I don't know your bank's protocols. We do not capture and actually charge authorizations until orders physically ship.
If you would like more specific information, we will be happy to provide to you. Please email us at services@ycmc.com and we'll respond.
Thank you.....
They sold me USED shoes
My timberlands were delivered 12 later from the scheduled delivery date. Ok cool...I work for fedex so I understand. Nooooow what I don't get it to why one boot has a wear crease in it and the other looks looks it has a pinky toe impression in it. I think they sold me used shoes. I do have pictures.
21 april 2021
Omdöme utan inbjudan
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