The staff were prompt and helpful. I was given a direct phone number for the local branch, so could get an issue sorted without having to go through a call centre. I would have given 5 stars, except t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I am elderly and got stuck when setting up a new account online. An employee of YBS patiently talked me through the procedure. I appreciated also the competitive interest rate on the 1 year easy ac... Se mer
Företaget har svarat
The company is employing the right people for the job. We have dealt with Josh in the Llandudno branch previously and we're very pleased that our dealings were with Josh again. Josh is both very effic... Se mer
Företaget har svarat
As I have told YBS on several previous occasions- it because you do the basics very well. Also your communication are great. But you need to think about how many feed back reviews you send out - I... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Kontaktuppgifter
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, Storbritannien
- www.ybs.co.uk
4,7
Utmärkt
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Isa transfer
Not having to make an appointment ,lady on the desk was helpful and the young lady dealing with our isa transfer was great. It was the Doncaster Branch we visited staff went the extra mile for us.
8 juli 2026
Svar från Yorkshire Building Society
Hello Alfred,
Thank you for the feedback - can you tell us which branch or agency you visited? I would love to pass on your comments!
Kind regards.
The chester branch were rally helpfully…
The chester branch were rally helpfully with our isa transfers in
25 juni 2026
Svar från Yorkshire Building Society
Hello,
Thank you for the feedback for my Chester colleagues - I have passed it on and I am sure they will be delighted to read it!
Kind regards.
Best interest rate.
8 juli 2026
Svar från Yorkshire Building Society
Hello!
Thank you for your feedback - greatly appreciated!
Kind regards.
Efficient service.
8 juli 2026
Svar från Yorkshire Building Society
Hello Veronica,
Thank you for your feedback, which is greatly appreciated!
Kind regards.
Very straight forward setting up an…
Very straight forward setting up an ISA, staff very helpful
1 juli 2026
Svar från Yorkshire Building Society
Hello Dorte,
Thank you for your feedback - greatly appreciated!
Kind rergards.
Very understanding ×helpful bereavement…
Very understanding ×helpful bereavement team. Also in branch staff very helpful.
8 juli 2026
Svar från Yorkshire Building Society
Hello Ruth,
Thank you for your feedback, which is greatly appreciated. I am glad that we were able to be of help at this difficult time.
Kind regards.
very good people working at the…
very good people working at the building socity very helofull
1 juli 2026
Svar från Yorkshire Building Society
Hello,
Thank you for your feedback. I am glad to hear you had a good experience with us!
Kind regards.
I am elderly and got stuck when setting…
I am elderly and got stuck when setting up a new account online. An employee of YBS patiently
talked me through the procedure. I appreciated also the competitive interest rate on the 1 year easy access ISA
7 juli 2026
Svar från Yorkshire Building Society
Hello Paul,
Thank you for your feedback, which is very much appreciated!
Kind regards.
Staff were very pleasant & helpful.
28 juni 2026
Svar från Yorkshire Building Society
Hello Ginny,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards,
The app is extremely good and…
The app is extremely good and verification is made very easy. Everything was completed on time and efficiently.
7 juli 2026
Svar från Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards,
Easy to set up but would have been even…
Easy to set up but would have been even better if branch staff had a little more knowledge
30 juni 2026
Svar från Yorkshire Building Society
Hello Amanda,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards,
We found it very easy to open and start…
We found it very easy to open and start a new joint account.
7 juli 2026
Svar från Yorkshire Building Society
Hello Owen,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards,
Building society review
Web site easy to use. When I wasn’t sure of my needs I contacted the Richmond North Yorkshire branch who dealt with all my needs with great professionalism.
30 juni 2026
Svar från Yorkshire Building Society
Hello Derek,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards,
We had a very helpful member of staff…
We had a very helpful member of staff who was also willing to take the time to explain everything. An excellent experience
5 juli 2026
Svar från Yorkshire Building Society
Hello Mr & Mrs Burks,
Thank you for taking the time to provide feedback. This is very much appreciated
Kind regards,
Efficient employees.
The company is employing the right people for the job. We have dealt with Josh in the Llandudno branch previously and we're very pleased that our dealings were with Josh again. Josh is both very efficient and pleasant. The branch has a relaxed feel to it where the other similar high street establishments are not as welcoming.
5 juli 2026
Svar från Yorkshire Building Society
Hello Linda,
Thank you for the lovely feedback for Josh, which I have passed on to his manager - I am sure they will be delighted to see it!
Kind regards.
Svar från Yorkshire Building Society
Hello Eric,
Thank you for the feedback, which is greatly appreciated! Could you let us know which branch or agency you visited? I would love to pass on your comments!
Kind regards.
Competitive rate flexible ISA
The competitive interest rate flexible ISA product I was looking for. Opening the account was straighforward with this well known and reputable institution.
28 juni 2026
Svar från Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Real people helping face to face.
28 juni 2026
Svar från Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Very simple to set up an ISA online…
Very simple to set up an ISA online even though I was a new customer.
4 juli 2026
Svar från Yorkshire Building Society
Hello,
Thank you for taking the time to provide feedback. This is very much appreciated.
Kind regards,
Reasonable products; poor systems
Products offered are reasonable to good from a depositor perspective. The online systems are poor;
1. IP address retention option doesn't work, especially annoying as the customer number is a YBS determined 10 digit numeric.
2. Password option also decidedly not user friendly as random 3 characters from a YBS determined 12 character lower/upper case 12 alpha numeric.
3. Transfer in page inadequate especially as regards the known or should be known requirements transferee other financial providers included int he YBS drop down box. Why YBS choose to make it difficult for already tax exempt funds to be transferred to them beyond me.
2 juli 2026
Svar från Yorkshire Building Society
Hello Mr Hyde,
Thank you for taking the time to provide feedback. This is very much appreciated.
We're pleased to hear you found our products competitive, but we're sorry that your experience with our online systems did not meet your expectations. Your comments regarding the login process and transfer journey have been noted and will be shared with the relevant team for review.
Thank you again for your feedback.
Kind regards,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.