Yamaha Music London Omdömen 

After being messed about by another company, I came across Yamaha Music London looking for a keyboard to begin my journey learning the piano. Was very pleased with purchase which was well packaged and delivered promptly. Great communication as well. Thank you.

Easy to order , very fast delivery . Love my guitar, thank you

I don't know who's at fault here so apologies Yamaha if this is not your fault as product is excellent however you handled my address and passed it on to the delivery company so the problem starts with you but its hard to tell if this is one off or not.

I bought an expensive amplifier case for Yamaha THR10C. It was out for delivery, I had given them all the information they asked for including billing and delivery address. Then I get an email saying, couldn't be delivered as no valid address given. I look what address they have and its the name of my village followed GB, literally A******ry GB. Useless. No way to contact the driver. only a reshedule to the same address , very funny! or after wasting time sorting it out with UPS I had it delivered to a shop. That took 3 days and then had to wait for a friend to give me lift. Finally got it yesterday. Theres a reason someone us have things delivered! because we cant get out to the shops! I wanted the official bag so bought direct from Yamaha. next time I'll go with Andertons and spend the £1.99 or £2.99 delivery because at least they give out addresses. Should have had this a week ago. I move house in two days. Nightmare.

Review of product 5 stars as bag is beautiful, fits excellently and was well packaged. I love that there is a hole in the top of the bag for the handle of the actual amp. No worries of dropping it. excellent good quality product worth £43!

However as a review of my experience as a whole of yamahamusiclondon . I needed a bag, especially as moving house. I ordered in plenty of time and eventually I have to collect it and I finally have it with two days to spare. Not good enough

Quick and reliable delivery. Product as expected.

Good quick service, no complaints

Very efficient with delivery great product love the colour pink!

Excellent transaction, with great value for money. Efficient communication and delivered the following day. Many thanks indeed.

I ordered an acoustic guitar from the online store with a 2-3 day delivery. Payment went through and I received a receipt. On the third day I called up asking for a delivery update and was told there had been an error and that the guitar wasn’t in stock. I only learned this because I called them so God knows how long I’d have been waiting as Yamaha clearly weren’t going to call me. Refund was processed quickly but a really poor service from Yamaha and I won’t be returning as a customer

This is a great music store for Yamaha instruments. The staff are also very helpful, and Abigail helped us with our purchase of a tenor Saxophone. The prices are also very good.

Very easy to deal with and quick delivery.

great product great service

Really kind and helpful service by Abigail who really knew her stuff. Great experience overall. Very pleased with my piano keyboard.

Great service this morning from Abigail at Yamaha London. Obviously completely competent and clearly spoken. Politely mannered. A pleasure to speak to.

It’s a great first keyboard for a three year old, provide endless fun whilst building and understanding of musical sounds and structures.

Excellent product at a very attractive price. I already have the NTX5 myself and was planning on buying one for my son, who is a professional guitarist and loves my guitar. However, he wouldn't hear of it, thinking it was too much to spend on him (how novel, kids reluctant to spend their parents' money!). Then I noticed the less expensive but very similar NTX3 on the Yamaha website which was being sold as 'A' grade refurbished, or with certain items missing. The price was unmissable. He was ok-ish with that, if a little suspicious of how a guitar of that quality would be available at a lower price, suspecting me of spending more than I was prepared to let on. Yamaha were helpful and super-quick to deliver and he's very pleased with it indeed. It looks incredible and plays beautifully, no sign of any repair, the only item missing were the shoulder straps for the case. As I don't use shoulder straps, I simply gave him those that came with my NTX5. They are wonderfully crafted professional instruments at the full RRP, never mind this bargain price! Also, it was very refreshing that one of the world's biggest music companies were so helpful and quick to respond.

A reluctant 4/5 rather than a 5/5 - I put my order in and was told 3 working days for delivery. On day 3 with no sign of it arriving, I called and spoke to Carl. I explained it was for a birthday present in 2 days time. There was an issue at another warehouse that had prevented it from being sent. Carl was extremely apologetic and at additional cost to the company it was sent UPS next day delivery and promptly arrived.
The guitar was exactly as described and the birthday recipient was very happy with their present!
Apart from the minor delivery issue I felt they did their best to rectify the error once they were aware of the situation hence me scoring 4/5. It wouldn’t put me off from ordering from them again.

As soon as l entered the shop l was greeted by a very friendly assistant (Abigale) I told her my requirements and she showed me a variety of keyboards. She was very knowledgeable and patient, the keyboard l brought was great value and perfect for that l needed. It was a great shopping experience. The Yamaha shop is a wonderland for any musician. Highly recommend

Trustpilot Review for Yamaha Music London
For CLP 875, Bought on 2nd July 2026
From Patricia Gordon, Christchurch, Dorset

This TrustPilot review is to thank both Lara and Abigail at Yamaha Music London for their wonderful customer service to me and extra effort they both put in when I bought my lovely, white CLP 875 digital piano on 2nd July 2026. Nothing was too much trouble. Since I live in Dorset, I ordered it over the phone but knew what I was ordering! It sounds wonderful and I play it as a Concert Grand. It is giving me a HUGE amount of pleasure after a gap of some years!

My further thanks goes to Abigal yet again for her enormous kindness showing me how to register this gorgeous piano!

Jon was great at organising the delivery of my piano so thank you Jon! As a result, two lovely Polish men (don't know their names) delivered the piano to me on behalf of Yamaha Music London on 24th July and they were were equally lovely and I particularly asked if they could wear shoe coverings and they very readily complied and just did a wonderful job.

THANK you everyone at Yamaha Music London who got involved with my piano. All of you were interested, polite and courteous. A joy to buy from!

Patricia Gordon

Outstanding service from Abigail at Yamaha Music Store London!

We had a fantastic experience at the Yamaha Music Store in London, largely thanks to Abigail. We were looking to purchase a keyboard, and she went above and beyond to ensure every single one of our questions was thoroughly answered.

Because we live outside London and had a long journey home, we asked if we could unpack and check the instrument before leaving. Abigail was incredibly patient and supportive throughout—she helped us unpack it, inspect it, pack it back up securely, and even crafted a custom handle for the box so it would be easy for us to carry on our travel back.

Abigail is a stellar employee who truly cares about customer experience. Thank you, Abigail, for making our visit so seamless and enjoyable!

Fast delivery. Excellent guitar.