Worldstream - Solid IT. No Surprises. Omdömen 262

Excellent customer service. Fast response, very efficient.

not much to say, if everything is ok

We’ve been loyal customers of WorldStream for 15 years, investing thousands of dollars annually into their services. However, our relationship came to an abrupt and disappointing end when WorldStream sent us a cancellation notice that was generated by ChatGPT, giving us just a few days to move our servers. This kind of impersonal, automated response to a long-term business partnership is simply unacceptable. We’re giving them 2 stars, and that’s only because of the 15 years of service prior to this incident.

As a business, terminating a customer with no history of abuse or illegal activity—using a generic, AI-generated email, and on such short notice—shows a complete lack of respect for their clients. Our business has consistently adhered to WorldStream's terms of service without issues, making this sudden cancellation all the more baffling. It appears that anyone using their services could be cut off at any moment, based on nothing more than an algorithmic decision.

We urge potential and current customers of WorldStream to be cautious, as they may find themselves suddenly canceled through an AI-generated message, without any regard for the impact on their business.

This concern also extends to their affiliate, Greenhouse Datacenters, which operates under the same management. We removed all of our racks after this incident and feel sorry for the likes of Dirk Vromans and Lennert Vollebregt, who were once great partners. It’s unfortunate to see that with the new direction, customer care and loyalty have taken a backseat.

We strongly advise any business considering their services to reconsider and prepare for the possibility of being terminated without notice or proper human intervention.

Copy of their ChatGPT termination notice:

Hi,

I hope this message finds you well.
​
After reviewing your account we noticed you are providing offshore hosting, this is not in alignment with our business values.
Due to this, we have decided that we will not be able to continue providing you with our services.
​
​We ask you to migrate your current servers away from our network before the end of the current billing period.
​
At the end of your latest billing period, your account will be suspended (24-10-2024).

If we can help you with anything else, please feel free to contact us.

Met vriendelijke groet / Best regards,
James
Security & Compliance Officer

They are always helpful and react quickly to issues.

Very friendly and helpfull support. Server is always online, never face any issues.

We've been doing business with them more than 3 years and have not had any issues. Quite responsive and quality service. Hope they keep it that way.

Nice products, fast servers, friendly and fast support.

I have been customer for a short time now, feeling welcome and supported with all my questions.

I used to use this service 2 years ago it was awesome, recently i was denied service because i am from a third world country. Very disappointing... If you just intend to serve tier one people then why not block all other countries from accessing your website and use that as your advertising slogan... "SERVING THE FIRST WORLD COUNTRIES"

So far so good, after the initial verification checks for a new user the support was fast and knowledgable for the questions I had, as well as solved a few minor issues I had with the setup as provided without any problem. (lets be clear, its because I needed a different setup, not because they did something wrong)

Excellent premium service. Very pleased with the work. The support is just great. Solving the problem takes minimal time. Professional and very competent.

The service is incredibly good and their staff and very helpful and fast answering.
Tried dozens of services for VPS and dedicated servers and I must say this is the number 1 so far.

Betaalbare kwaliteitsservers.
Snelle support, ook buiten kantoortijden.

Hi, my name is Dmytro and I'm a user of Worldstream service.
Now I'm using their dedicated server for my calculation job. I want to share my opinion that if You have any problems with their service, support are happy to help You at any time and fast as they can.
There are no cheap rent servers, but quality and speed is prety good.

Worldstream is always on the edge. Even if there is an issue on the service neither financial part and they always clear the situation out the best possible for the customer.

What an incredibly great business approach. Definitely the only place I would work for the rest of my life.

1. The response was extremely Fast.
2. Action taken was prompt. ( Cancellation of invoice )
3. On the said date the required process was carried out & followed by an e-mail ( Server was cancelled)

Very quick response, excellent support. No waiting for a problem solution. Problems are very rare.

very fast activation of the server!!!
highly recommended

They answered all the requests in a very short time, the prices are low for excellent quality. I recommend

Fast reply to ticket. Quick fix.