Cost Plus World Market Omdömen 

I havent been able to place an online order for 2 weeks. I got in touch with customer service and was told they are overhauling their website. Was then put on terminal hold. Emailed them and got a canned response. I called again today and was told that they can't take rewards or promotion coupons over the phone. WHAT? I have never heard of such a thing. This company has been in trouble for quite a while and it looks like their upper management is going to run it into bankruptcy but not before they get their golden parachutes.

Ordered 4 chairs almost 2 months ago and only received 2. The other 2 are lost somewhere and WM will not refund me the $750 until they receive the 2 chairs I never received back in their warehouse. DO NOT ORDER FROM THIS PLACE. They are thieves.

They sent me an email that had and advertisement for a Christmas garland and I clicked on it but it didn’t come up with the search. I tried the search bar and couldn’t type anything in it. I’m a prime member and the website is horrible! Thanks for playing. Not shopping from you any longer!

I wouldn't even give it a 1 star. I wouldn't recommend buying there meat I have had to take chicken, pork back 3 different times because it was rotten. Instead of giving me my money back they made me get more of there meat on epriham st in fort worth tx. Not only that they charge a high price to shop there. How can this be legal especially with people that are low income and recieve food stamps. They still charge all them fees. I didn't think you could charge fees and taxes on food stamps. I need to find out were I can make a complaint on this particular store. I won't ever shop there meats or store again. How can the butchers not smell the horrible smell when packaging this meat or is it setting out there past its time of expire. Daniel is the one who refused to give me my money back and made me get more meat. I will take this higher and to the FDA. He was a manager at this store.

I received a special notice to click here for $5.00 certificate (3). When I did they said I was not a qualified customer. When I complained, they blocked my email address. Very Rude…

If you HAVE to buy something from World Market ... go to a physical store. Do not buy anything from them online, because if you need to return it, they do not honor the return policy clearly stated on their website. Customer service will do everything they can to frustrate and tire you out in the hopes you will just quit and let the company keep your money. Their return policy is a lie.

I tried to return a rug I bought online (mind you it arrived late) and all customer service did was give me the runaround when I called and emailed multiple times to ask about the process of returning the item to the warehouse.

I ordered a beautiful painting. When it arrived it was the wrong painting. When I called them, they said they would refund me and give me the painting. Now they are saying I needed to return it. They never sent a ups label. They lie, instead of just sending me a refund they send a very ugly painting. This store is bs.

I ordered Hungarian paprika online to pick it up at Stevens Creek, San Jose store. According to their web site, it is available in stock (5 cans, actually). I got the order confirmation. Called them two days later and was told that they don't have the spice I ordered in stock, but they have not emailed me a cancellation order and, apparently, have not even tried to call another store (there are a few of them in the area). They are trying to promote online shopping but don't keep they web site in sync with the inventory. Very bad experience overall!

What a lousy company! I was injured at a world market which is one of your companies. I broke my finger, was treated at the ER they had to saw of my ring because my finger swell up so bad not to mention the pain. The incident is on tape they told me. I wrote Cost Plus, got a sympathy note and was told someone will get in touch with me with another email address. Can't find anything in SPAM nor in my mail. It has been repeated several times with costumer service
Is anybody caring about there costumers? Is the company broke not to reimburse me for repairing my ring, for being treated at the ??????

More like, China Market than world market. Disappointed. Would have purchased so much, however, only purchased items made places other than China, which wasn't much. So many cool things I has to leave behind. Etsy here I come. Food stuff should be divided by Nationality. All oriental things are not alike. Sometimes we just need to see the Korean. Vietnamese, Japanese, etc.

Hello,
I just got off the phone with one of your customer service agents who suggested that “OBTAIN A POLICE REPORT FOR A STOLEN ITEM THAT WASN’T STOLEN.” While I appreciate the advice to LIE to the police, I will have to pass on that.
We order a set of chairs, which is an order of 2, however we received one. I know we received one because I helped get it off the truck. My home surveillance footage can verify this. However, generally a set of two, mean 2 items. I was under the assumption that the other one may have been lagging in its delivery, but apparently not as it never arrived. Customer chat recommended that we file a police report, then said we can take our singular chair to a store and they will refund it if we don’t want to. So then I went to the store as to not have to lie to the police, they said they cant do anything with an online order and a single chair. So then I called to talk to a person online again, and they recommended that I “not lie”, But that I need to call the police, have them come to my residence, and get a police report for the nothing that happened. I could show them the video of nothing being stolen?
What the hell is that… Thanks guys.

DON’T DO BUSINESS WITH THIS COMPANY. The policies of this company are horrible. I received an email advising that my order had been delivered. I called right away and told them it was not. The customer service rep said the email was sent in error. He checked the tracking number and told me it showed that it was not delivered. I waited and never received the package. I called two weeks later and told them it had not been received. They told me it was delivered on the day that I received the email. I explained again that it was never delivered. They could not find a record of my call. I told them I had a record of it. The bottom line…I have to file a police report (for a $50.00 transaction) because the package was stolen and then I have to wait to get my money back or a new shipment…even though I called immediately to let them know I did not receive it. The most ridiculous policy. I will try to get the credit card company to rectify the problem. Don’t due business with this company!

Customer disservice
Purchased a table online for store pickup

Verified it would be sent to my local store and waited, and waited while the credit card charge went through

I tried to email the customer service link that was sent with the receipt of this order …. It’s not a functioning address
So I called the customer service address given on the receipt, it needed a password ( not a line you can reach)
At this point I figured I was spoofed but reached out one more time through their website ( took three calls and one Hangup)

The result was, it is an authentic order but without the recourse of changing the drop location.maybe I will get my money back ,,, not counting on it

shockingly poor customer care, not access to support
Don’t need to pay to add this misery in my life

I

Really? I was out and about today, a rare occasion during a global pandemic. I thought, I should stop at World Market so they don't go out of business. When I arrived, it was six minutes until 11 a.m. Another customer arrived. He and I both consulted our phones then watched a worker look directly at us and ... walk away. Really? Six minutes more important to your corporate policy than opening the door to TWO customers, saying, Hey folks! Come on in. I walked away with my hundreds of dollars. Want to keep brick and mortar? Remind your workers your customers are PEOPLE.

REWARDS PROGRAM IS A FARCE!!! This store has been a tradition for me for stocking stuffers every year for the past eight years. I spend quite a bit of money around the holiday season to get unique stocking stuffers from this store and have always looked forward to this trip every year. The soaps and lotions I’ve always found to be great gifts. But they do not treat their customers with respect! Which to me, makes any of those other positive attributes null and void. I joined the rewards program 9 years ago and never received any coupons or even a welcome email. There was so little communication, that I didn’t even know I had an account. Until I went to a store to spend $400 per my normal Christmas tradition. And tried to join the program to save 15% per their in-store advertisement. The QR code would not let me join, and the website would not let me login. The store associates were no help. They just gave me a number to customer service, who confirmed that I had joined since 2013 and never been sent any communication about rewards I had earned. So they basically created a situation where I could not get an advertise discount nor could I use the rewards that I had rightfully earned. And their response to me? Is that it is MY FAULT because I wasn’t logging in to the World Market website every day and checking to see if i had rewards available. It isn’t that they never communicated anything to me and that their technology is so antiquated that it cant connect a customer’s phone number to their available discounts (like every other large store). They are blaming the customer for their bad customer experience. This to me is unforgivable. There has been no reward, only a bunch if excuses ss to why I don't deserve the rewards that were promised. Sorry world market, you have gotten the last $400 from me. I am taking my Christmas tradition to another store now. Happy Holidays and enjoy robbing your customers!

Very displeased at the customer service provided, I called in to have a designated pick up person and manager instantly turned down any option. If I am the person who placed the order I can have anyone else pick up if I’m calling in with permission. My husband should be able to pick up my order no questions asked.

I love the store World Market, but I have made my last purchase. We ordered a couch on November 20th and it was shipped quickly but has been sitting on a dock in Dallas, TX since November 29th. My frustration is World Market doesn't care that I have not received my furniture. I have called them and emailed them numerous times along with Pilot who is suppose to deliver it. Still waiting for a response and products on December 17th!

I placed my order online for one location, Stevens Creek (Relo). The order had 3 items. Then, a day later, I received Auto Cancelation for 2 of my items. I didn't want to drive 15 ml to pick up one item and I cancel my order (via email and calling customer service multiple times).
It has been 5 days since I canceled it and am still getting multiple emails for this remaining item to be picked up.
Their system is broken. The main office and the locations don't share information. I finally was told that I need to call the specific location.
I don't work for Cost Plus World Market. Why do I need to spend so much time on coordinating my order?

The price you pay for not giving personal information.
Went into World Market 11/23/21 in Oxnard CA. For two bottles of wine for Thanksgiving.
One a Pinot Noir and the other a Reisling. 11 and 14 dollars.
Went to buy it and the price of each bottle was now 30 % more. The cashier said unless I was a member, the price would be more than the print price on the shelf.
UNLESS I gave about 17 pieces of personal information to become a “member”.
But that is only with beer and wine, aka booze. Nothing else in the store. Why is that?
We are talking not just 1, 2, 3 bucks more but $5 - 6 increase for every bottle of every wine. So we will pay more for not wishing to give out all the contact information to bombard you with texts and emails. And now (yes, not a conspiracy) they know exactly who, what, when , where you buy your next purchases for life at World Markets and who knows what other companies else will buy that info from them.
And beside that, its the dang priciple. Come on! Enough with the information harvesting. Especially when it COSTS us NOT to give it out.
Trader Joes sells wine. Not membership for a different price. My corner liquor store doesn’t. Hey, Home Depot doesn’t have two prices - just one.

I've had such a terrible experience ordering from the website. My order is 13 days late and counting. It still hasn't arrived.
Customer service has been giving me the runaround for over a week now. One person says it's on back order, so I try to cancel, then another person says it's in the warehouse being processed. When I asked for an ETA then I'm told it's still on backorder. I call yesterday to cancel again and now today I'm getting shipping notifications.