Cost Plus World Market Omdömen 

The worst experience I have EVER experienced with a big box company. I ordered a table. it got lost in in the mail. After many phone calls, it got reordered. THEN LOST AGAIN!!! Then after many more phone calls, they STARTED to process a refund. I had ordered this table to arrive in plenty of time for thanksgiving. No table. SO ANGRY!!!!!!!!!!!!!!!!!

The worst customer service ever!!! Never order furniture from them as you will not get your furniture. My furniture was never delivered!! I tried emailing, calling and filling a complaint with World Market and their shipping carrier only to be placed on lengthy holds. They never resolved the issue and had no idea where my delivery was other than shipping was in transit. Now going through credit card company to file for fraud as goods were not delivered.

Although World Market offers an amazing variety, they fall short on customer service. And if you are ordering from their website, good luck. If your order doesn't get properly filled, you will have a heck of a time getting World Market to ship you a replacement, if at all. I was surprised when I reached out to them via email and was simply ignored.

I was notified three times by their "carrier" that they had stopped by my residence, but no evidence to that effect exists, for some reason. I have had no responses to my enquiries, and small claims court will be the next step

Between Jenelle by email and Rhonda on the phone, my goodness this was a rather frustrating customer service experience. Jenelle didn't seem to understand I already received the packages associated with my online order which didn't contain part of the order and so, instructed me to wait another 5 days for the packages I already received lol!

So, I resorted to a phone call instead. Then Rhonda spent most of our phone call talking to herself and her computer screen, verbally self-reporting her own and the computer's incompetence! Fortunately by some twist of fate, that call was inadvertently disconnected.

When I called back, I spoke to Renee who seemingly more competently could understand the issue and much more efficiently set about putting in for a re-ship of the items I haven't yet received. Fingers crossed they get delivered successfully this time! Not sure online orders from World Market are worth this trouble in the future and I don't think I'll be back.

They have absolutely the WORST customer service of any store I have EVER worked with. Their agents and supervisors promise price matches and credits on items, and then once the items are purchased, the price is not matched. I have spent several weeks going back and forth with them, being told my credits were coming and I would be receiving the price match I was promised...over and over! Mike, the brand manager, had proof that I was to receive specific pricing on my chairs and still refused to honor what I was told I would receive. I will NEVER do business with them again...in-store or online! NEVER!!!!!!!

I made a purchase online and their website allowed me to signup for a "membership" to get free shipping and 15% off. The shopping cart applied both so my total was reflected correctly. But when I put in my card details to purchase, it flashed a different price before going through for the higher amount.

When I contacted support, they told me there was nothing they could do. Michelle couldn't have cared less.

Frustrating the purchase amount changed just as I hit submit. Not a great experience online for sure.

On 21/7 I ordered a Flexi dog leash. On 31/7 I was informed the leash was no longer in stock. On 1/8 I asked for a refund which would take 1-8 days. It's now 21/8 and still no refund. Unfortunately I checked the trustpilot reviews after I bought the leash at World Market.

Received refund 28/8/2023

I was charged for items that were not delivered.

This is the worst World Market purchasing experience ever in my 12 years as a customer. I ordered two sets of 2 chairs online, and for anyone who can do math, that's a total of 4 items. When I go to pick it up at their Lynwood location, the lady who handed me my order insisted that it only counts as one order because I picked it up in-person. She said the sale price only works for online order (which I did place online), but since I picked it up, the regular price applies. I'm not sure if the lady was just ignorant or if this is the actual company policy. If what she said is really true, then why was I allowed to check out the items and was even offered an option to pick-up for an extra 15% off? If this is true, the website should restrict me from doing a pick up option since I won't get the sale price if I did. I told her it might be the system's error and it wasn't my fault. She said she's not saying it's my fault, yes you are!! You are refusing to give me the rest of my order because of a computer's error.

I have a clear receipt that I ordered two sets and should get four chairs, but she kept insisting that if she gave me the other set then I would be getting the rest for free. WHAT!!???? I clearly paid for all of them, how am I getting the rest for free? By not giving me the rest of my order, you are the ones stealing my money. Absolutely worst!!! It's such a traumatic experience that I don't think I would ever buy anything from World Market ever again. Oh and I still haven't received the rest of my order.

I should have looked up these reviews before placing an order online. I like World Market's products, but there's no way I'm placing on order online, paying $45+ for overnight shipping, and then waiting a full day only to see zero progress on my order. I cancelled, but customer service couldn't have cared less that I was cancelling (didn't offer to make sure my order was processed quickly or anything), and told me it would take another 3-5 business days just to receive an email confirmation of my cancellation (which tells you that they are FLOODED with cancellation requests). Avoid online ordering at all costs!

Spent over 15 minutes online with a customer service agent with no resolution of my issue.
Agent had trouble understanding English.
Also had part of an order cancelled with an explanation given that the credit card was denied but yet that credit card was used for the rest of the order.
They keep no accurate track of inventory whether in store or online.
Sent multiple emails with no response from customer service.
Buyer beware.

Doesn’t describe their products appropriately and false advertises. Sold me a 11x14 frame which was really 13x16. That’s my fault of course (per company) causing a forfeit of the coupon I used. Company doesn’t stand by their products or provide good customer service. All I asked for was my coupon back since THEY false advertised their product I bought. Basically got a sorry for your luck…someone needs to provide a tape measurer to this company.

If you're interested in getting a quick gift, by buying one of their E-gift cards,..DON'T BOTHER, as it can take SEVERAL DAYS to arrive!! One of the main perks of buying an e-gift card is that it will be delivered within a few hours. If time is of the essence, don't count on Cost Plus. In my situation,..the "event" has come and gone and now I'm stuck with a useless gift card that I don't want!!!!

Recieved a framed picture for Christmas package was not open and they won't return it. Their policy states you can't return without a receipt on framed art, why the hell does it matter that it's art and never opened, they just screw people over on returns. If the person that bought it didn't throw the receipt away no problem and they won't even use the same card it was purchased on, will never shop there again

Do not order anything from these people. They’re incompetent.
Moved into a new home. Had no full place settings. And the holidays were fast approaching.
With friends and family invited for Christmas dinner, a set of seven place servings was ordered. When the box arrived - later then paid for - the only item in it were salad plates.
No dinner plates and no bowls.
There was no indication on their web site that these items were no longer being carried.
There was also no attempt at communicating any of this. I’d stay away from buying anything from world market they are dishonest or simply incompetent. Probably both.

They are the worst. The worse customer service and online shopping experience. Some reviewer called this company a thief, that was exactly correct. My online order got misplaced and shipped to a wrong address. When I call customer service, she asked me to wait 5 days then go file a police report. Is that a joke ? Who file a police report for a missing shipment ? What in the world is happening with this company. Never ever shop their online store. You have warned. From a pissed customer

I love buying the international favorites I grew up with from this company. However, when there's an issue, their customer service is THE WORST !! I received broken, leaking boxes of fruit juice and trying to get a replacement/refund is like pulling teeth ! Short of giving them your SSN and first born child, they make the process so long and drawn out, I can see people giving up on the idea of ever getting a refund. After about 10 emails to them with information they asked for, they decided to send me the wrong flavor juice as a replacement ! What a joke their customer service is ! Maybe if they bring their customer service back to the US, one won't be dealing with individuals whose fourth language is Englsih and who don't understand a thing you're asking them to fix !!!! If you want a "good" experience, just go the store and get your stuff there instead of ordering online because, when it comes to something going wrong with your order, they're useless in fixing the problem !

Worst job I’ve ever worked at in my life. And that’s on everything bro no lie, cost plus world market located 12300 Dominion Wy, Windsor, VA 23487 Moral of the story they had us working 10 days straight, because they said that’s what we all had to do there if we wanted Thanksgiving off -_- 10 days straight with 10 hours straight every shift and if you didn’t do it u was fired.. I worked there for five days straight and got a call that I was fired because I was talking about God. And the crazy thing is the two Leaders are A bald African American with glasses named Tony and a heavyset African American female named Lashonda with glasses and they’re both old enough to know right from wrong. All I said was that I was a God fearing man and that I love God and pray inside my head often and would prefer to go to my car on break because I like privacy and not only that my pops got into a Car accident and I’ve been FaceTiming him while he’s in the hospital. The warehouse is a toxic environment as it is whether it’s the people or the leaders so I feel it’s always necessary to pray and talk to God so I can keep negative energy away from me. At least God is going to place me somewhere better though🙏🏽 But please don’t waste your time here majority of the people evil frfr

Terrible customer support.

Ordered dinnerware from Cost Plus. Packaging is completely insufficient. Each package had multiple dishes arriving broken. Reached out for customer support to receive a refund on the broken items. Had to reach out 4 times on an item and never received a refund. Emailed, sent pictures multiple times and called. All I get is directed to somebody else and nobody is helping.

Very frustrating experience.