Popped in to look at cars and ended up meeting Freddie. Couldn't have asked for a better experience. This young man is someone I'd have happily spent hours with and I don't think I've ever said that a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From my first phone conversation with Gemma, to then a test drive , and then our purchase, of a Scenic, Gemma couldn't have been more helpful, professional and I hope to buy a Renault 5 , next year,... Se mer
We went to Wilson’s thinking they were a Fiat dealer (implied by various websites) They are not.No Fiat reception.No new Fiats.We found a salesman who said they had some Fiats scattered around the var... Se mer
Excellent service from Mike at Wilson’s MG. Lovely, patient man and very, very helpful. So pleased with my new Hyundai Kona. Definitely recommend Wilson’s.
Företagsinformation
Skrivet av företaget
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Kontaktuppgifter
Kiln Lane, KT17 1DH, Epsom, Storbritannien
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer Teview …
Second time of dealing with Hussain always pleasant NOT pushy. Creates the right attitude for the customer and had no trouble in persuading me to upgrade my vehicle.
John Dawson
9 juli 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Moira and John, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you recieved from Hussain - we will make sure that we share your kind praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Khalid was superb from first meeting…
Khalid was superb from first meeting him. Explaining everything and giving great advice. Highly recommend Wilson’s, staff and great range of cars. Smooth service. Thank you Khalid for all your help
7 juli 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Julie, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Khalid, we will be sure to share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Gemma was great
Gemma was great! From the second she came up to us on our first visit, to us buying our second car within 1 month, I couldn’t give her 1 fault!
Would highly recommend
5 juli 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Paris, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Gemma upon your recent visit to our showroom. Thank you for choosing Wilsons and recommending us, that truly does mean a lot to the entire team. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Khalid was absolutely superb along with…
Khalid was absolutely superb along with all the other staff. Super helpful and friendly, not pushy at all. Was a great experience.
5 juli 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Ned, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Khalid and will make sure that we share your praise with him as it will make his day. Thank you for choosing Wilsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Khalid was the most helpful Salesman
Khalid was the most helpful, friendliest salesman we've had the pleasure of dealing with. It was wonderful dealing with him throughout the process and will definitely be return customers!!!
5 juli 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Angela, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our showroom and the service that you received Khalid, we will make sure that we share your kind praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please do not hesitate to contact us. Best wishes, Wilsons
I express my disappointment with the…
I express my disappointment with the aftersales service I have received following my purchase of vehicle MG3 Hybrid Trophy, LC75XR0
On the day I collected the vehicle, the cap covering the driver's door lock fell off while I was driving home. I reported the issue immediately, expecting that such a minor defect would be resolved promptly.
Unfortunately, since then I have experienced nothing but delays, excuses, and inaccurate information regarding the replacement of this part. Despite repeated follow ups, I have been given conflicting explanations and assurances that have not been fulfilled. What should have been a simple warranty issue has become an unnecessarily frustrating
experience.
When purchasing a vehicle from a reputable dealership, I expected a far higher standard of customer care. The lack of communication and failure to resolve such a straightforward problem has left me questioning your commitment to after-sales service.
I would appreciate an explanation for why this matter has taken so long to resolve and, more importantly, confirmation of when the replacement door lock cap will be supplied and fitted. I trust this issue can now be dealt with promptly and without any further delays.
07/07/2026
Since writing the above, the issue has been resolved. It is a pity such small matter has soured what overall has been a very good experience .
7 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi there, we are sorry to hear about your recent issues with your car, this is not the experience that we like to see. Unfortunately, we are not able to find your details in our system so I am going to kindly submit a 'request for further information' so that we are able to obtain your contact details. Once received, we can look into this further for you and then a member of the team will be in touch with you. Many thanks, Wilsons
Very helpful from beginning to end
Very helpful from beginning to end, keeping us informed.
4 juli 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Angela, thank you for taking the time to leave us your 5-star review. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Michael Kidd in Epsom was brilliant
Michael Kidd in Epsom was brilliant to deal with. He was professional, knowledgeable and no question was too much for him. He just gets things sorted and you feel like you’re in good hands.
3 juli 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Sal, thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you received from Michael, we will make sure that we share your praise with him as it will absolutely make his day. Thank you for choosing Wilsons. Best wishes, Wilsons
Svar från Wilsons Epsom
Hi Chris, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Lucy and will make sure that we share your kind praise with her. Thank you for choosing Wilsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Thank you Michael ! Hyundai Inster 2
We bought the new Hyundai Inster 2 from Michael Webb at Wilsons.
Having never owned an electric vehicle, we were keen to see what they had to offer. Michael was very professional, friendly and knowledgeable and talked us through every aspect, including a test drive and was able to confidently answer any questions we had.
We were made to feel welcome and relaxed in the showroom and were free to look around the vehicles for as long as we wanted without any pressure of sales.
The Inster 2 is such a fabulous car and like a Tardis, small outside but incredibly roomy inside fully packed with every extra you can think of. Full battery gets you around 220 miles which is more than enough for our needs and is super simple to charge.
We were told that the vehicle could take upto 4 weeks to be ready however we had the vehicle in 1 week , great customer service !
I would highly recommend Michael as a Sales guy to contact at Wilsons.
Thank you Michael !
1 maj 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Lorna, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you received from Michael, we will make sure that we share your kind praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please do not hesitate to let us know. Best wishes and happy motoring, Wilsons
Professional service . Stress free purchase
I have collected my used Corsa GS Line electric today and dealt with Harry Hope. I live in Swanley near Dartford so was relying on an accurate description of the car and the personalised video which Harry sent over. He followed me up with a call after my initial enquiry and I paid a reservation deposit to secure the car . I then contacted Harry to confirm I wanted to collect the car today . He was very professional, polite, and a credit to your sales team. He answered my emails on his day off and arranged for the car to be serviced and MOT’d and cleaned ready for me to collect . The preparation was of a very high standard and I am delighted with my purchase . I am a ex Ford car sales exec and General Sales Manager which I did for 39 years . Harry did not disappoint even though he was not aware at first that I had worked in the motor trade for many years. So it’s a ten out of ten from me with the service I received and the car too
2 juli 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Jeff, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Harry, we will certainly make sure that we share your kind praise with him as it will absolutely make his day. Thank you for choosing Wilsons and we hope that you enjoy your Vauxhall Corsa Electric for a long time to come. Best wishes and happy motoring, Wilsons
Harry Hope at Chery
Harry Hope, has been wonderful.
Helped me chose my first EV car.
Very information and kind.
29 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Antionette, thank you for taking the time to leave us your 5-star review. We are delighted to hear that Harry was very helpful in helping you select your first electric vehicle - we will pass across your praise to him as it will absolutely make his day. Thank you for choosing WIlsons and we hope that you enjoy your new car for a long time to come. Best wishes, Wilsons
I had a very disappointing experience…
I had a very disappointing experience with Wilsons MG of Epsom, particularly regarding their customer service and handling of a deposit refund.
After deciding to withdraw from a purchase, I was advised that my deposit would be refunded within 5–7 working days, which I fully understood given standard fraud checks. However, after waiting the full period, I discovered that the refund had not even been processed.
While I appreciate that mistakes can happen, what followed was even more frustrating. We waited another few days of no proactive communication. I was left chasing for information on multiple occasions, and given different reasonings such as our 'MD has to authorise but has been in an all day meeting' to 'Accounts weren't aware of the refund' & a 'there was a 'glitch in the banking system'. The Sales Lead promised it would be sorted via bank transfer prior to the weekend, only to call to confirm it wasn't going to happen.
The lack of transparency, urgency and lack of apology was concerning. At times it genuinely felt as though the refund would not have been processed at all had we not continued to follow it up. I would like to thank Tracy & Beth from the customer care team who provided support where possible. After a final chase, we now understand a transfer has been made and we await receipt our end...
Overall, this experience has been defined by poor communication, lack of accountability, and unfulfilled promises. I would strongly urge others to proceed with caution and ensure everything is clearly documented if dealing with placing a deposit.
26 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Talisa, we are sorry to hear about your recent experience, this is not the standards that we expect to see. Whilst we are happy to hear that the refund has now taken place for you, it should not have taken that long for it to happen. This review has been passed across to management so that they can look into what happened and so that this does not happen again in the future. Customer feedback is very important, so thank you for bringing this to our attention. Many thanks, Wilsons
Very good service with Michael
Excellent service with Michael! He was very helpful, kind, attentive and answered all our questions. Highly recommended!
27 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi there, we are delighted to hear about your recent experience at our dealership and the service that you received from Michael, we will be sure to share your praise with him. Thank you for choosing Wilsons, if we can be of any further assistance then please do let us know. Best wishes, Wilsons
Matthew was great and took his time to…
Matthew was great and took his time to make sure my daughter understood all her options. Smooth sales process with no pressure. Highly recommended.
27 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Craig, thank you for taking the time to leave us your excellent review. We are delighted to hear about the service that you and your daughter received from Matthew - we will make sure that we share your praise with him. Thank you for choosing Wilsons, if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Amazing service
Amazing service, very friendly, put me at ease buying my first car!
27 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Megan, thank you for taking the time to leave us your 5-star review. We are very happy to hear that you found the team to be very friendly and made your first car buying experience to be memorable and stress free. We hope that you enjoy your car for a long time to come, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Very helpful for understanding electric…
Very helpful for understanding electric vehicles on offer
27 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi there, thank you for taking the time to leave us your 5-star review. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Outstandingly polite
Outstanding gentleman. Full of knowledge and a lovely relaxed attitude. A wonderful experience. Never thought I would say buying a car was an enjoyable experience but I can now!!!
27 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi, thank you for taking the time to leave us your 5-star review. We are very happy to hear that you were happy with the service that you received from the team and that you found your car buying journey with us to be very enjoyable. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Very friendly and efficient
Very friendly and efficient. Clear and informative.
26 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Matt, thank you for taking the time to leave us your 5-star review. We are happy to hear about your recent experience at our dealership and the service that you received. If we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Super experience
Super experience. Very friendly. Nothing too much trouble and great attention to detail.
25 juni 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Mr Graham, thank you for taking the time to leave us your excellent review. We are very happy to hear about your recent experience and the service that you received from the team, we will make sure that we share your praise with them. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
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