Popped in to look at cars and ended up meeting Freddie. Couldn't have asked for a better experience. This young man is someone I'd have happily spent hours with and I don't think I've ever said that a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchase of new car was handled very well and we believe we got a good deal. The member of the sales team dealing with us was excellent, regularly keeping in contact over delivery. Our only minor cr... Se mer
From my first phone conversation with Gemma, to then a test drive , and then our purchase, of a Scenic, Gemma couldn't have been more helpful, professional and I hope to buy a Renault 5 , next year,... Se mer
Excellent service from Mike at Wilson’s MG. Lovely, patient man and very, very helpful. So pleased with my new Hyundai Kona. Definitely recommend Wilson’s.
Företagsinformation
Skrivet av företaget
Wilsons Epsom is one of the UK's largest family-owned new and used car dealerships, proudly serving customers across Surrey, London, Sussex, Kent and the South East for over 120 years. Based in Epsom, we offer an extensive selection of new cars, approved used cars, electric vehicles (EVs), hybrid cars and commercial vehicles from many of the world's leading automotive brands. We proudly represent new car sales for Chery, Citroen, Dacia, Hyundai, Leapmotor, MG, Peugeot, Renault and Vauxhall. Whether you're looking to buy a new car, find a quality used car, arrange flexible car finance, part exchange your current vehicle or book a vehicle service, our experienced team is committed to making every stage of your journey straightforward, transparent and enjoyable. Our state-of-the-art dealership provides manufacturer-approved servicing, MOT testing, genuine parts and vehicle repairs carried out by trained technicians using the latest diagnostic equipment. From routine maintenance to aftersales support, we're dedicated to helping keep your vehicle performing at its best. At Wilsons Epsom, customer satisfaction is at the heart of everything we do. We believe in honest advice, competitive pricing and exceptional service, which is why we value every customer review. Your feedback helps us continually improve and ensures we deliver the high standards our customers expect. If you've recently purchased a car, visited our showroom or used our servicing, MOT or repair facilities, we'd love to hear about your experience. Your Trustpilot review not only helps us improve but also helps future customers choose a trusted car dealership with confidence. Why choose Wilsons Epsom? - One of the UK's largest family-owned car dealerships. - Over 120 years of automotive experience Wide range of new and approved used cars Electric, hybrid, petrol and diesel vehicles available. - Competitive car finance and part exchange options. - Manufacturer-approved servicing, MOTs and repairs. - Friendly, knowledgeable and customer-focused team. - Conveniently located in Epsom, Surrey, serving customers across London and the South East. Thank you for choosing Wilsons Epsom. We appreciate every review and look forward to welcoming you again.
Kontaktuppgifter
Kiln Lane, KT17 1DH, Epsom, Storbritannien
- +441372736000
- marketingdept@wilsons.co.uk
- www.wilsons.co.uk
4,6
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Customer Service - Alfie Butt
Today, I had the pleasure of speaking to Alfie Butt who works as a MG Sales Executive at Wilson’s and helped me with a recent car purchase. Alfie was incredibly helpful, knowledgeable and provided amazing customer service. I really appreciate all of his support over the last couple of months in helping me find the right car for me. From, Miranda
2 maj 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Miranda, thank you for taking the time to leave us your 5-star review. We are delighted to hear abour your recent experience at our showroom and the service that you received from Alfie, we will make sure that we share your praise with him. Thank you for choosing WIlsons, if we can be of any further assistance then please do let us know. Best wishes, Wilsons
A great experience
Jodie was incredibly helpful and polite. She was very knowledgable about the car and could answer all our questions. We are very grateful for her help and a quick purchase.
1 maj 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Tim, thank you for taking the time to leave us your 5-star review. We are very happy to hear about the service that you received from Jodie, we will make sure that we share your praise with her. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
All went well!
28 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Richard, thank you for your 5-star review and for choosing Wilsons. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Rude staff
Rude staff, don't want to help, keep you waiting. Avoid using this garage
24 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Matthew, we are sorry to see your 1-star review. here at Wilsons we take great pride in the service that we give to our customers so are sorry to see that this wasn't the case here. Just so that we can better understand your experience, I am going to very kindly send a request for further information so that we can look into this for you. Many thanks, Wilsons
Excellent purchase experience with Salesman Mihai
Mihai met us on arrival and proactively sought to help. He was very knowledgeable, showed us the car we were interested in and took us for a test drive, even though we had dropped in unannounced. He told us everything that we needed to know about the car, its history, the warranty and insurance packages available and explained the purchase process. He was able to answer our questions and nothing was difficult. Mihai was totally professional, personable and organised the purchase, including a few minor repairs to this nearly new car all within the week. On collection, Mihai showed us more details about how to operate the car including performance tips and he set up the bluetooth to our phone. He couldn't have been more helpful. Thank you Mihai and Wilsons!
22 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Sally, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dealership and the service that you received from Mihai, we will make sure that we share your praise with him as it will absolutely make his day. Thank you for choosing Wilsons, and we hope that you enjoy your car for a very long time to come. Best wishes and happy motoring, Wilsons
Lucy and other staff we encountered…
Lucy and other staff we encountered were all very very helpful. Good guidance and support.
Thank you so much.
22 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Mandy, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Lucy and will make sure that we share your praise with her. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Svar från Wilsons Epsom
Hi Lauren, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Lucy. If we can be of any further assistance, then please do not heistate to let us know. Best wishes, Wilsons
Jack was very thorough
Jack was very thorough, knowledgable and through
21 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Fiona, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Jack, we will make sure that we share your praise with him. If we can be of any further assistance, then please let us know. Best wishes, Wilsons
Mike gave us great service and was very…
Mike gave us great service and was very helpful.
17 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Dawn, thank you for taking the time to leave us your review. We are delighted to hear about the service that you received from Mike, we will be sure to share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Great Employees
Bought our family car from Wilson’s Epsom early this year. Throughout the buying process both Ryan and Jodie were fantastic. Both were non-pushy, yet knowledgeable and very personable. They gave Wilson’s absolute credibility and are the reason we opted to buy our car from here. A real pleasure to deal with. Thanks.
2 januari 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi there, thank you for taking the time to leave us your 5-star review. We are very happy to hear that you were happy with the service that you received from Ryan and Jodie, we will make sure that we share your praise with them. Thank you for choosing Wilsons, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
I am delighted with my new Hyundai…
I am delighted with my new Hyundai Inster Cross and particularly with the excellent service from Greg Fox and the team at Wilsons in Epsom. His advice and support during the part-exchange and purchase process was tailored to my requirements.
10 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Mrs Sinclair, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Greg, we will be sure to share your praise with him. Thank you for choosing Wilsons and if we can be of any further assistance, then please do let us know. Best wishes, Wilsons
Motobility enquiry
I went to this dealership on spec to look for my new mobility vehicle. When I arrived at the shop I went inside with my son. We were guessing which models were the ones that I could have a gentleman who said he was the manager came up to us eventually, we had been there about 15 minutes at this time asked if he could help. I asked him about the car. He did not offer to let me look at the car. He just said they were losing the contracts at the end of the month and if I ordered it now. I could have it but by the end of the month they wouldn’t be able to order anything. after that, my son and I and I went into the vehicle on display and looked around unassisted when we were leaving because we didn’t seem we were going to get any help. I saw 4 sales staff outside standing by the vehicle I wanted to see ,chatting and laughing. I asked them if they could help me with the vehicle and one offered to help and showed me the one inside the showroom. I asked if he could turn it on so I could see the display he said no because he hadn’t had its pre-road checks, however there was one outside that was a demonstrator but he didn’t offer to take me to that one so I could see how things worked.
I feel that because I was casually dressed came with a young person and I was female they didn’t think I was serious which is disappointing in 2026 Even if they had kept the contract after the end of the month I would not give them my business very disappointed indeed
12 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi there, thank you for taking the time to leave us your review. This is not the experience we expect to hear, so we are sorry to hear that you felt disappointed. Can I kindly ask that you send us your full contact details to contactcentre@wilsons.co.uk so that we can look into this for you. Many thanks, Wilsons
Easy professional experience
Jodie was great and very professional but calm start to finish. Gave me time to think through the purchase and chat through other options. Thank you :)
10 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Natalie, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our dealership and the service that you recevied from Jodie, we will be sure to share your praise with Jodie and the team. Thank you for choosing WIlsons, if we can be of any futher assistance, then please let us know. Best wishes, Wilsons
My experience at Loads of Vans was…
My experience at Loads of Vans was positive because of the overall help and guidance from the outset through to handover.
19 mars 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Matt, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from the team and will make sure that we share your praise with them. If we can be of any further assistance, then please let us know. Best wishes, Loads of Vans
Excellent service
Excellent service, really took time to find what was best for me and my situation. Scoured through a lot of cars and options making sure it was the best car.
8 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Helen, thank you for taking the time to leave us your 5-star review. We are very happy to hear about your recent experience at our showroom and the service that you received from the team, we will be sure to share your praise with them. THank you for choosing Wilsons, if we can be of any further assistance then please let us know. Best wishes, WIlsons
Unprofessional, false. Manager doesn't know how to do his job.
The Sales person was very helpful and informative. We had some back and forth and negotiated a price and finalised a vehicle. I was excited, and had everything ready, including an insurance quote.
I put down a £99 deposit for the vehicle. I didn't buy it straight away because I wanted to see it in person, but everything seemed fine! The vehicle had been taken off the website and was ready to be mine.
I was just about to book travel (5 hour journey and £90 public transport) when I had a question about the car. I sent them a quick email. The reply I got back was
"Someone actually just came in and saw the car and was ready to pay cash, so my manager sold it to him. This car is no longer available."
And then the sales guy went on annual leave (hopefully he's using it all up and getting the hell out of there because what kind of professionalism is this!) and I still haven't got my deposit back!! £99 on nothing. I'm unsure what's going on and if I'm going to have to take legal action. I have not had my money back and it's been almost a WEEK! Avoid avoid avoid. Just absolutely unprofessional and ridiculous!
2 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi there,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the frustration and disappointment caused as this is certainly not the level of service we aim to provide.
We completely understand how exciting it is to secure a vehicle and prepare for collection, so we sincerely apologise for the situation where the car was sold before you had the opportunity to view it. While deposits are intended to reserve vehicles, we recognise that in this instance we fell short in clearly communicating and managing that process.
Regarding your £99 deposit, this should absolutely be refunded promptly, and we’re very sorry for the delay you’ve experienced. This is not acceptable, and we would like to resolve this for you as a priority.
Please could you contact us directly at contactcentre@wilsons.co.uk with your name and any reference details so we can urgently investigate and ensure your deposit is returned without further delay.
We truly value your feedback as it helps us improve, and we regret that your experience did not reflect the standard we strive for. Many thanks, Wilsons
Lovely Lucy
Lucy is very knowledgable and professional. She made my experience in buying my first mobility car stress free and answered all my qestions. Lovely calm young lady. She is an asset to Wilsons in epsom. Thank you Lucy
6 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Linda, thank you for taking the time to leave us your 5-star review. We are delighted to hear about your recent experience at our dearlership and the service that you recevied from Lucy, we will make sure that we share your praise with her. Thank you for choosing Wilsons and if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Svar från Wilsons Epsom
Hi Tessa, thank you for your review, if we can be of any further assistance, then please let us know. Best wishes, Wilsons
Read and be aware
Read and be aware.
I purchased a car from this dealership recently. The car seemed fine at first, but soon started presenting issues. I wrote back, wanting to return the car, Under the Consumer Rights Act 'short-term right to reject', if unsatisfactory. This was immediately rejected by them and wanted the car seen by their technicians. I knew they would try everything to not have the car back.
I took the car to an independent garage. He drove the car for a few miles and found it to be unfit and not smooth. He told me to either take the car back or take it to a main dealer where their qualified technicians can use specific diagnostic tools to check (an expensive service at my own cost). I eventually got rid of the car. An expensive and stressful ordeal.
Be very, very careful. Avoid completely.
7 mars 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi there, we are sorry to hear about your experience. Here at Wilsons, we always try to strive to give our customers the best service possible so are not happy to hear that this wasn't the case. Unfortunately, we are not able to find you on our system so I am going to very kindly send a request for further information so that we are able to look into this for you, Many thanks, Wilsons
Mike was really helpful when we purchased our new MG ZS
Mike was really helpful when we purchased our MG ZS. He was very informative and friendly and answered all our questions. The personalised videos provided before we visited were also really useful.
3 april 2026
Omdöme utan inbjudan
Svar från Wilsons Epsom
Hi Sam, thank you for taking the time to leave us your 5-star review. We are delighted to hear about the service that you received from Mike, we will be sure to share your praise with him. THank you for choosing WIlsons and we hope that you enjoy your lovely MG ZS for a long time to come. Best wishes and happy motoring, Wilsons
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.