Willows Veterinary Centre & Referral Service - Solihull Omdömen 283

It’s a best place to give treatment for cats. Cameron & Lucy looking after my baby cat Faya. I can not expect anything better. My cat suffering from cancer and the team very supportive in order to give her the best treatment!

The kindest most compassionate vets for our fur babies, the staff go above and beyond to help keep costs down and reassure you. Wouldn’t go anywhere else!

TERRIBLE THATS ALL I CAN SAY VERY UNPROFESSIONAL STAFFS AND RECEPTIONIST WERE VERY RUDE ALL THEY KEPT DOING IS MAKING PRICES HIGHER AND HIGHER WAS VERY RESPECTFUL TO THEM BUT I CAN TELL THEY DIDNT CARE ABOUT MY PET ALL THEY WANTED WAS THE MONEY THIS PLACE SHOULD BE CLOSED DOWN!!!!!!!!!!!!!!!

Our cat was taken poorly very early in the morning and this was our first visit to Willows with her.
She stayed overnight after test results showed a Water infection so she was put on IV fluids and gastro care meds and cared for very well.
We visited the following day and are pleased to say she is coming home with us today as she wouldn’t eat away from home.
Such lovely caring staff who are genuinely interested in your animals care and welfare.
We were allowed a quiet room with her twice which was fabulous and just what she needed to feel comfortable safe and secure.
We will never be afraid to come back again if we need to but hopefully we won’t need to because of their care and attention.
A lovely atmosphere and nothing seems rushed and you’re listened to.
We hopefully look forward to our cat having a full recovery and thank the team for their support and expertise.

3 dogs with parvo, all of which came in at different times, we was petrified of losing our dogs and the odds was against 2 of our dogs which was minutes away from passing away luckily willows is close enough and we was able to get them here in time, through the whole process we have been delighted with willows (Sophie) in particular the information was clear honest and accurate and she guided us through the treatment which was first class and life saving. we’re delighted to have all of our dogs returned home and continuing recover at home, thank you all ever so much 😊

I cannot rate Willows highly enough.
We sadly had to make the very heartbreaking decision in June to put our most loved ginger poochie Poppy to sleep. The whole team at Willows have provided wonderful care, treatment and kindness to Poppy over the last few years whenever she needed to be treated for illness’s or conditions. Knowing she was in good hands, knowing she was treated with gentle kindness and care has always made our visits that little bit easier. She was quite an anxious dog when going to our local vets but we could tell she didn’t feel that way when going to Willows which only reassured us further of the level of care they provided. We preferred to drive Poppy 40 minutes to be treated by Willows rather than go to our local vets where her anxiety was physically visible! We always felt supported, informed and listened to on all of our visits, they all totally understand how much these wonderful souls mean to us. Whether it’s the amazing vets themselves or the staff on the phones, front desk and whoever's faces we don't see - they all give wonderful care. 

If you chose to go to Willows or are referred to them, know that your beloved pet will be in the best hands.

Excellent service. Thoughtful staff. First class clinicians.

Transfered away probably just in time. Felt we were being pushed into actions we did not want to take. I'm not certain how much is sales tactics but wouldn't want to be in that position again

NO STARS!!
Hugely disappointed and damn right annoyed with the treatment my very poorly pet received here. Not to mention the extortionate bill I received! After being referred to them by my vet for a procedure that needed to be done by speciality vets, after an overnight stay they told me that they were unable to carry out the procedure and that I should find another vet. My pet at this point was dangerously ill and close to death. After many distressed phone calls to other vet practices, I finally found a wonderful general practice vet who performed the procedure straight away with no problems and who's fees were a quarter of the price of Willows! Willows charged me £350 pounds just for a general anaesthetic whereas the general practices charge was £50. That's just ridiculous! So why is it that a general vet could carry out the treatment but a referral centre with specialist vets couldn't and turned away a very sick pet?
Bought my concerns up to customer support, who said they would look into my complaint. Haven't got back to me!

The most incredible veterinary clinic. Top class surgical specialist team, with amazing facilities and just a wonderful place. I can't recommend this clinic enough, it truly saved my dogs life. I will be forever grateful to the incredible surgeon Eugenio who conducted very complex surgery in such a calm and methodical manner. A huge thank you!

While I can’t fault the treatment our cat received, what does irk me is the lack of transparency of the costs. I phoned several vets, and Willows quoted £122 which I specifically asked did that include the consultation fee. They said yes. When the cat was collected after being spayed, the invoice was £213.27. I was aware of the microchipping, but £42 for a cat jacket that appeared to be pre used, I was unaware of. I have now had a bill of £84.05 (remember this was supposed to be included) for consultation. In total £297.32 for a cat spaying. Update, Willows have now refunded the £84.05 consultation fee, so I’ll give them 2 extra stars.

I like the facilities and appreciate that you pay a premium for their services, which seems ok to a degree, although you never seem to see the same vet for continuity of care. Whilst consultancy charges are probably 50% higher than your typical high street vets which may be acceptable, I struggle to understand how willows can justify 400% mark up on antibiotic tablets that we recently needed for our pet (when compared to internet prices). There is a lot of publicity about vets overcharging at the moment and from our experience I think this is certainly justified. Certainly thinking twice about having another pet in the future, because if you are a pet owner you will be reliant on vets. What else can you do but pay the price ?

Vetentinary experience excellent. Front of house poor with very little update provided on emergency care on telephone.

If I could give zero stars I would. Basically turned what used to be decent local vets into despicable atrocious money grabbing lowlifes. Doing work without obtaining confirmation to do it, overcharging for simple procedures, over diagnosing and making procedures up and putting undue stress and anxiety on our pets in the name of making extra cash and hitting sales quotas and targets put on by the low life's who own the group. (Would love to meet the top brass as they could feel some stress and anxiety). Putting our dog under undue procedures and making him physically shake through fear is not in the interests of pet health no matter what they say. Dog had an infection, had antibiotics and anti inflammatory and requested to follow up in the morning. Did procedures on him that were not needed when all he needed was a continued dose of antibiotics and proceeded to charge a further £650 on top of the £100 the night before. Disgusting behaviour🤬🤬🤬

They definitely deserve the best UK vet award. Extremely helpful and understanding. Explained everything happening. Gave us regular updates and took excellent care of our fur baby. Our regular vet tried to operate but was unsuccessful. We are forever grateful they referred us here. Not only did they save our boy but the put us at ease and was just amazing. Thank you Holly and your collueges for the best service. No words could explain our gratitude

Disgusting company

Misdiagnosed my dog and left her 4 months suffering with meningitis until she was pretty much dead, finally it was resolved.

Advised willows I was happy to pay for what my dog needed but I wasn’t going to pay for a total misdiagnosis.

They refused to deal with my complaint, replied once and then refused to discuss and come to an agreement. Referred me to mediation but still refused to discuss and deal with.

Complaints handling with is as bad as the diagnosis.

All I wanted was an apology and a reasonable invoice for what was needed. But got a £5k bill for something that maybe max should be £2k

Avoid at all costs

We were referred from our vets to the willows with our Poppy. She was diagnosed with lymphoma cancer but having the best insurance used this to see if we could give her a chance, the treatment's the willows gave our Poppy was exceptional and extremely knowledgeable they tried but she was up and down and eventually gave up and we decided it was the best to put her to rest. We can only thank the staff and especially Christine and JC who tried their best and was never about the money. Thank you.

Amazing emergency treatment for our puppy from start to finish - even the receptionist was friendly and reassuring !
Tim our vet was just the nicest, most caring of people, explaining my options and possible outcomes but without pressure.
Would recommend them without hesitation

Will never use these again.
Our Kody went in December for 11 days with Auto Immune.
After 4 blood transfusions and lots of drugs over 11 days in there he came out on December 23rd 2023.
Our bill was in excess of £10,000 plus every check up around £375.
We were grateful he was on the mend.
Willows are disgusting on the medication fees.
Antopica from Willis is around £138 for 15 pills, and Kody was on 2 a day. Pet drugs online is £38 and that’s including delivery.
Willows need to be investigated.
3 months later our Kody showed signs of a little discomfort. We took him back to Willows at 4:30am. Their consultation fee was £220 out of hours, plus all the extras.
They put Kody on a pain killer ( Methadone) and basically left him in a cage until 8am when the “specialist “ came to work.
Remember, these specialists are on 24 hour call.
At approximately 8:30am after they pumped him with more Methadone we were called to say Kody had took a turn for the worse.
They pumped him up with more Methadone, Ketamine & various other drugs.
A bit later we got a call telling us it was serious and he had Septic Parotitis.
He needed a Scan to see how bad an operation was (cost £2,500 for scan)
The operation was approximately £15,000.
We gave the go ahead at whatever cost.
Kodys heart rate was 200bpm and low blood pressure.
Willows decided to put him under. He lasted 3 minutes and died.
I can’t help but think that they knew he wouldn’t survive, but still put him under & not giving us the chance to get there to spend our last time with him. They also decided to put DNR on his records.
We filed a complaint. The manager contacted us and we asked for the medical records.
I must say, the records are a disgrace. They’re not done by a computer, they’re done by hand. There are question marks on there, and things crossed out, much of it you can’t even read ! We also showed this to to several people who also agreed that something isn’t right. They put soo much drugs into him that no wonder he deteriorated. We have asked Willows on several occasions for the full report from 4:30am. They only gave us from 8am. They failed to send and ignored us on every occasion.
We are now thinking of taking legal advice.
There are better Vets out there. This place is all about money.
Willows reply is pathetic.
I’m sorry, but you still ignore after several times to send us the “full medical report “.
It’s pointless you saying to contact if we want to discuss it further, because you still don’t give what we ask.
Truthfully, vets don’t give the reassurance to owners that their pets are in the best hands.

Emergency c section on a dog. We were seen straight away and the paperwork was confirm once our dog was admitted. Very professional