Wickes - Thetford Omdömen 

I visited the Thetford branch to collect an online order, it was early morning on the way to work, the store was empty and there were 2 staff near the tills when I walked in, I went to the tills and they both walked away without checking if they could help. One disappeared completely, the other proceeded to go about 20ft away and started sweeping the floor, I asked that I needed to collect something and she said, I just need to finish this, she proceeded to finish moving a small pile of dust slowly with the broom until it was behind the tills, whilst I stood waiting. Only then did she finally attend to my collection. I am staggered by this prioritisation, I thought customer service was key, however it seems customers are less important than sweeping the floor. I cant even justify it by suggesting the floor sweeping was necessary on a safety aspect, it was a tiny amount of dirt that could easily have been left to one side.
I was in a rush and clearly Wickes don't have any interest in their customer service.

Was served by Nikita. She was so helpful in helping me with researching the product range and availability and untroubled by the amount of of time it took Resulted in completing a purchase and arranging home delivery the following day So impressed by her customer service which can be so lacking these days. Many thanks to her and Wickes

We bought a kitchen from wickes Thetford store. Harry Lawrence came and designed the kitchen.And we are really pleased with it. We went to other places for prices but wickes were definately a better price.
We went into store and we could change things and see everything on screen. Its definately worth checking them out. They weren't at all pushy. Some things we bought ourselves online as they were a better price and that was not a problem for them. Would definately recommend them.

I just have to say a huge thank you to David Bowden he is amazing he help us to understand everything how we could not understand My new kitchen will be more beautiful thanks to him ..thank you

Louise guided us in the renovation three bathrooms with patience, professionalism and creativity. Would highly recommend Louise to create a bathroom fitted to your home and needs straight from a showroom 😁

We were very pleased with the help Louise Burr at the Thetford branch gave us she was very knowledgeable and creative and excellent at her job and from our drawing and measurements she set the kitchen out for us and it looked brilliant and we ordered it there and then.

Apologies for this late review which I thought I'd already written ages ago! Our kitchen designer, David Bowden, was amazing, helpful, patient and supportive in all our decisions during our kitchen design (which was ordered and installed by 2023). He explained the pricing options in terms we could understand. Even when we came across a problem, David was really good at giving practical advice and solutions to help us sort it out. After the kitchen was fitted, his after-care was brilliant. We pop into Wickes regularly, and David, plus all the other staff, are always friendly and helpful. Thank you!
Mike and Pat Mitchell

Enjoy looking round wicks in Thetford, served by Jayne who is always smiling and happy, very helpful, knowledgeable about what she's selling, even takes my stuff to the car, one in a million

1 my order came things missing contacted customer service what a joke told it would be 12 days to receive the missing items
2 the design highly recommended a kitchen fitter I will not say is name but he completely missed up my kitchen drawer's not opening properly cupboards not lined up properly he fitted my hud above my cooker I removed it to see if he fitted it properly he didn't connect the hud to the vent just stuck it to the wall
I emailed wicks about this heard northing back as for the fitter never gave me a penny back
So going forward my advice would be stay away from wicks happy to take alot of money from me but 0 aftercare

Don't trust Wickes to supply merchantable quality and fit for purpose
Ordered 9 rolls of insulation roll for collection from Thetford branch this morning - 8 rolls were crammed into large trolley with one balanced on top pulled from a room next to exit door by Wickes staff - when I checked these rolls 6 out of 9 were completely sodden - I don't mean damp they were totally soaked dripping water
The look on the staff faces told me they knew they were soaking wet - I told them I would not accept those that were soaking wet - I had to unload the trolley on my own without any help from staff present
They then thought I would go and find dry replacements but I told the staff they would need to get them
Sulking two staff went and got replacement 6 rolls one at a time just dragging them along the floor
I then had to load them into the trolley unassisted
I asked for the manager who also couldn't care less and did nothing to help me load the rolls onto the trolley or into my van
They were clearly disappointed I had noticed they were soaking wet before leaving store with them
Female manager clearly knew as well and was hoping I would just take them - she did nothing to help or investigate why they had tried to supply me soaking wet unusable insulation
As I left a weak insincere apology by manager who walked away before I could query further
No help offered to load into van
DO NOT TRUST WICKES THETFORD
Very underhand behaviour - I have not had that with Wickes before

We recently had a new kitchen installed and are delighted with the service provided by Wickes, Thetford. From our first meeting with David in branch to discuss design etc., through to the fitting and installation by Andy, everything was handled professionally and with care. We felt we were treated as individuals and our needs put first. There was no "hard sell" or pressure to buy certain products just suggestions based on our requirements. David regularly kept in touch with us to make sure that we were happy every step of the way. Andy, the kitchen installer, was outstanding. He surpassed our expectations managing the project, was very skilled and professional in the way he worked and kept us up to date with the progress on a daily basis. And he left the room clean and tidy at the end of each day! The units and accessories are of good quality and we are really happy with the result. We can definitely recommend the Wickes team in Thetford if you are thinking of having a new kitchen and want a first class job.

All on time, all installed professionally.

Knowledgeable and understanding kitchen designer, great team of installers - nothing too much trouble

I previously had a Wickes Sophia kitchen designed by David at Thetford. Having moved house I wanted a similar kitchen as I was so pleased with the previous one.
This time Louise, at Thetford, designed both a kitchen and bathroom. My rooms were not straightforward, but Louise was extremely patient, creative and diligent in designing just what I needed. Now I'm excitedly looking forward to see the designs executed by the same installer (Andy) who I had before.

Great advice and kitchen design from Louise at the Thetford Store. Friendly, knowledgeable and very professional. Nothing was too much trouble for her.
Wickes have an excellent choice of kitchens, from units to appliances.

Order bath and they delivered damaged with label on saying £10 , Now having problems with customer service , Crap Company

Received great help from a short employee called Morgan

I’ve recently had a new bathroom fitted & the lovely Louise Burr helped me through the design, & was there when I had any queries etc from start to finish & the lovely Mark who was my assigned bathroom fitter was excellent too, cannot fault anything from Wickes & will be definitely using them again

Popped in Sunday to grab some bits a young lad I think his name was harry? Was very helpful and the till staff were lovely there was a long queue but the lady on till called for help and the staff arrived quickly excellent service

A go-to for home improvement. The products are good quality and reasonably priced. The click and collect service is quick and easy, and jack was incredibly helpful and knowledgeable. Highly recommend