Wickes - Canning Town Omdömen 

Canning town (London). an awful experience. I ordered online, some cement and sand. The delivery was delayed by a day, because they called they had a problem with a forklift. So they delivered the day afterr (thursday), on a very rainy day, they packed the cement on top of the palette and not covered it properly. The driver unloaded the goods, then I saw the cement was of course wet. So i called the branch and they said let the driver take back the goods. so the whole order was returned. i refused their offer to redeliver on Monday as i was already waiting for 2 days and the work could not proceed, they suggested the refund in that case and i agreed. BUT Since then I am struggling to get a refund, which should be a very straightforward thing to do! I called the branch several times, different people answered, some nice and some not so polite. As i saw no evidence of my refund (nothing refunded to Paypal which i used for the purchase), no confirmation email, nothing... so I called the customer service, the lady was very nice, she said she called the shop and everything is being processed, and the money should be returned within a day or too( it was a weekend). However, no money was returned. so i waited another 5 working days till today, Friday, checked the accounts, nothing. I called the customer service again, the lady said the manager would write an email to her. Straight after i called the Canning town branch where the goods were dispatched and taken back to. I gave them my order number, when a nervous guy on the phone told me off for my 'attitude' ( i only want my refund and was calm), that they are busy and he does not remember everything. Obviously someone did not do their job and did not do the refund. Fed up with this company, i can see the good reviews but that branch is something else....never again!

p.s.1 - i got the below reply probably from the customer services? i have NOT received any request for a further info... where did you send the request?? I just checked my details in my Wickes account and the email there is correct. I will have to escalate this further to trading standards or take a legal action if the refund is not processed. Wickes just cannot take people's money , deliver damaged goods and not do refund when these are returned!!!

p.s.2 only after i wrote here someone sent me an email. i contacted the customer services and let us see what happens, i will post an update.

p.s. 3 .. so I got refunded in the end, at first just for the goods and later in the day also the delivery fee. I have added 2 stars(3 in total) to the Wickes' rating purely down to the online customer service, which has been excellent and helped me with resolving the issue. I still rate the Canning town branch with only one star for a poor customer care.

Akaib was amazing great customer service I will be back again.

We receive a really good attention from Ahmed. We are very pleased with the services that he gives us today

Good costumer service by Akib i really recommend akib very lovely guys down to earth

Quick service: easy to locate the item I was after.
Customer service 10 out of 10.
Really helpful staff members
Great experience
Happy with my tin of paint.

Popped into store, Ahmed was super helpful with a DIY project. Appreciative of the customer service

It’s the closest branch to my house, most of the times you check online , says item in stock and when you actually get there it’s hard to find anything on shelf. Team members often don’t want to check the stock and just tell you to pick up from somewhere else, but not on this ocassion as I was lucky to find Mo Islam who went looking for the item in the storage and actually managed to find the item. Thanks Mo really appreciate your help.

Nigel helped me choose the right paint shade for my room. Cheers to the guy was quite helpful and polite.

Excellent customer service from Oliver and Ben, tha m you 👏 😊

Absolutely fab advice from Oliyr Khan
He showed me around and helped me pick out exactly what I needed
Thanks mate

Akib was super helpful today.Will be back

Oliur & Akib were extremely helpful. Excellent customer service. Very happy customer.

Very helpfull and efficient, I will definitely be coming back and recommending wikes and Fabian

Akash was very professional and knowledgeable during our visit

Very very helpful in finding what I needed

Good service and I will come back to this store our khan very good

Alex the manger was really helpful. Signed me up for a business account and told me about offers.

Akib provided very excellent advice service and information very helpful and fast , Oliur was very helpful and knowledgeable

The sales assistant Oliur Khan was extremely helpful and he was happy to assist me in finding the products that I needed. I would recommend this store.