I had a very productive shopping trip at Wickes in Canning Town today. The staff ( Akib) was incredibly helpful, friendly, and went above and beyond to provide superb customer service from start to... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It’s the closest branch to my house, most of the times you check online , says item in stock and when you actually get there it’s hard to find anything on shelf. Team members often don’t want to che... Se mer
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Ben was an amazing help. The whole store everyone was welcoming and the costumer service is amazing in the store. Would highly recommend coming to the wicks Canning Town branch, all the staff were det... Se mer
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I made an order and this all arrived with notification and was timely which was great. However I needed to return the order and reorder another size. This was organised by phone for a delivery between... Se mer
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Företagsinformation
Om Wickes - Canning Town
Skrivet av företaget
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Skrivet av företaget
- Promise 1
Kontaktuppgifter
300 Manor Road, Canning Town, Unit 3, London, London, E16 4PA, Storbritannien
- +442075110291
4,8
Utmärkt
143 omdömen
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Svar från Wickes - Canning Town
Thanks for taking the time to leave your 5-star review. We are glad Danny provided good service during your visit. - AB
I had a very productive shopping trip
I had a very productive shopping trip at Wickes in Canning Town today. The staff ( Akib) was incredibly helpful, friendly, and went above and beyond to provide superb customer service from start to finish. He were also very knowledgeable about the products, taking the time to answer my questions and make sure I found exactly what I needed.
It’s refreshing to receive such excellent service, and the whole experience made my visit easy and enjoyable. I would highly recommend Wickes Canning Town to anyone looking for great products backed by outstanding customer service. A truly glowing experience! A special thanks to Akib.
4 juli 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Hi, S Hussain. Thank you for taking the time to share your review with us. We're delighted to hear that Akib provided such helpful, friendly, and knowledgeable service throughout your visit. Thank you for recommending Wickes Canning Town, and we hope to welcome you back again soon! - Scott H
Ahmed is super great on customer…
Ahmed is super great on customer service, helpful person with the customers.
3 juli 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Hi, Sanda. Thank you for taking the time to share your review with us. We're delighted to see that Ahmed provided great customer service during your visit. Thank you again for your kind feedback. - Scott H
Asking for help was easy and the help…
Asking for help was easy and the help was useful and friendly. Excellent service from Ahmed
30 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
We're so glad to hear that asking for help was easy and that the assistance provided was both useful and friendly. We appreciate you sharing your positive experience! -AK
Ive been served by Akib today
Ive been served by Akib today, he was really helpful and professional
30 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Hi Bartosz,
We're delighted to hear that Akib was helpful and professional during your visit. We appreciate your kind feedback. -Ellysse
Was served by a young man called Ahmed…
Was served by a young man called Ahmed very polite and professional. An asset to the organisation.
30 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Hi Deen, we are so pleased to hear about the polite and professional service received. We appreciate your kind words and are glad to know you had such a positive experience. -LR
Excellent service from the wickes team…
Excellent service from the wickes team especially Oliur! Thank you ☺️
29 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Hey Esther, thanks for your amazing review, I'm glad you enjoyed the excellent service from the team in our Canning Town store. It makes us proud that Oliur was super helpful also! - Dylan
Customer service was good
Customer service was good, made my visit easy and quick
29 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Thank you for taking the time to share your feedback with us. We are so pleased to hear that our customer service made your visit easy and quick. -AK
Came to get a few bits
Came to get a few bits. Got excellent service. Thank you to the staff.
29 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
We're so glad to hear you received excellent service during your visit. Thank you for taking the time to share your positive experience with us. -AK
Great service from olle always helpful…
Great service from olle always helpful when we come to the store great customer service
29 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Thanks for taking the time to leave your review. We are so pleased to hear Ollie is always helpful and provides great customer service during your visits. We appreciate your kind words. -AK
Ben was very helpful in assisting me in…
Ben was very helpful in assisting me in placing an order. Highly recommended
27 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Hi, Paul. Thank you for taking the time to share your review with us. We're really happy to see that Ben was able to help you place your order. Thank you again for your kind feedback. - Scott H
Ben was an amazing help
Ben was an amazing help. The whole store everyone was welcoming and the costumer service is amazing in the store. Would highly recommend coming to the wicks Canning Town branch, all the staff were determined to help and have impeccable customer service.
27 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Hi, Imaana. Thank you for taking the time to share your review with us. We’re delighted Ben and the team made you feel so welcome and provided such great customer service during your visit. We really appreciate the recommendation and hope to see you again soon! Thank you again for your kind feedback. - Scott H
Svar från Wickes - Canning Town
We are so happy to hear that our team was helpful and made you smile. Thank you for your kind words. - AB
Svar från Wickes - Canning Town
Hey Peter, thanks for your positive review, I'm delighted you enjoyed the service from our staff in the Canning Town store! - Dylan
Svar från Wickes - Canning Town
Thank you for taking the time to share your review, we are glad the service received was good. -AK
Amazing customer service!
Amazing customer service!! Love the staff! Alex!!
20 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
We're so happy you loved our staff! We appreciate your kind words. -AK
Ahmed was very helpful
Ahmed was very helpful. I couldn’t find some items and he helped me find them. Thank you Ahmed
19 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
We're so glad Ahmed provided such helpful assistance. We appreciate you sharing your positive experience! -AK
Canning town (London)
Canning town (London). an awful experience. I ordered online, some cement and sand. The delivery was delayed by a day, because they called they had a problem with a forklift. So they delivered the day afterr (thursday), on a very rainy day, they packed the cement on top of the palette and not covered it properly. The driver unloaded the goods, then I saw the cement was of course wet. So i called the branch and they said let the driver take back the goods. so the whole order was returned. i refused their offer to redeliver on Monday as i was already waiting for 2 days and the work could not proceed, they suggested the refund in that case and i agreed. BUT Since then I am struggling to get a refund, which should be a very straightforward thing to do! I called the branch several times, different people answered, some nice and some not so polite. As i saw no evidence of my refund (nothing refunded to Paypal which i used for the purchase), no confirmation email, nothing... so I called the customer service, the lady was very nice, she said she called the shop and everything is being processed, and the money should be returned within a day or too( it was a weekend). However, no money was returned. so i waited another 5 working days till today, Friday, checked the accounts, nothing. I called the customer service again, the lady said the manager would write an email to her. Straight after i called the Canning town branch where the goods were dispatched and taken back to. I gave them my order number, when a nervous guy on the phone told me off for my 'attitude' ( i only want my refund and was calm), that they are busy and he does not remember everything. Obviously someone did not do their job and did not do the refund. Fed up with this company, i can see the good reviews but that branch is something else....never again!
p.s.1 - i got the below reply probably from the customer services? i have NOT received any request for a further info... where did you send the request?? I just checked my details in my Wickes account and the email there is correct. I will have to escalate this further to trading standards or take a legal action if the refund is not processed. Wickes just cannot take people's money , deliver damaged goods and not do refund when these are returned!!!
p.s.2 only after i wrote here someone sent me an email. i contacted the customer services and let us see what happens, i will post an update.
p.s. 3 .. so I got refunded in the end, at first just for the goods and later in the day also the delivery fee. I have added 2 stars(3 in total) to the Wickes' rating purely down to the online customer service, which has been excellent and helped me with resolving the issue. I still rate the Canning town branch with only one star for a poor customer care.
11 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Thank you for sharing your detailed feedback. We sincerely regret the multiple issues you encountered with your order and the subsequent refund process. We are actively investigating these delays and communication breakdowns to ensure a swift resolution and prevent similar occurrences in the future. We have sent you a request for further information to look into this. - AB
Akaib was amazing great customer…
Akaib was amazing great customer service I will be back again.
16 juni 2026
Omdöme utan inbjudan
Svar från Wickes - Canning Town
Hi Rinha, we are so glad you had a great experience. We appreciate your kind words. -LG
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