Wickes - Brighton Omdömen 

Super helpful, had everything I needed - so friendly - thank you Dean :)

Very disappointed with the returns service at Wickes Brighton.

My items were delivered on 19 October, and I attempted to return them on 27 October—just eight days later. I had opened the packaging, but neither product had been used. I retained the original wrapping and taped it back up for return.

The store refused to accept them because the packaging had been opened. I appreciate that returns are subject to conditions, but Wickes advertises a 30-day returns policy, and clearly in align with returns policy and general law.

Using Hove Wickes 20 years.
Happy with the stock ,most basic materials available.
Great staff
Especially Jake and Michael
So helpful
Hopefully they gonna continue trading and extend the lease as long is possible.
Thank you

Jackie has been amazing on numerous occasions and on this visit Adam helped me find what I needed.
I have always found your staff to be very approachable, helpful as well as extremely knowledgeable.
‘Wickes’ is my first choice when needing to buy DIY materials/equipment/tools, thanks for your help.

I visited the Brighton store on 14th Sept and needed some help. The store was clean and well laid out. It was easy to find a sales assistant. Miranda was first class, she was happy to help and took me to different parts of the store. Her product knowledge and overall customer service skills stood out. Thank you Miranda

Miranda helped me with colour matching a paint colour and got it spot on first time. Her customer service was +++. She made me feel comfortable in a male dominated environment.
She deserves a day off (courtesy of Wicks)
Many thanks
Stacey (winters sky ladie)

We honestly cannot thank Stu enough for all of his help throughout the process of designing our new kitchen. He genuinely went above and beyond for us as customers, and his friendly, approachable and helpful attitude made the whole experience so much easier and more enjoyable.

Stu was always on hand to answer our questions, offer advice and talk through different options with us, never making us feel rushed or like anything was too much trouble. His expertise really showed in the kitchen design, and he skilfully brought our ideas together to create a design that works brilliantly for our space.

What really stood out was how willing he was to make significant changes whenever we asked, patiently working through different ideas with us until we were completely happy. He was incredibly accommodating and clearly cared about getting the result right for us, rather than simply completing a sale.

We have been extremely impressed with Stu’s professionalism, knowledge and customer service. He is a real credit to the team, and we would have absolutely no hesitation in recommending him to anyone looking for someone who genuinely puts their customers first.

Jackie and Sam at Wickes, Brighton were super helpful sorting my returns for unused items. Thank you much appreciated ☺️

I visit this Wickes branch three or four times a week, so it's become my local hardware store, and I've genuinely never had any problems with the service. Occasionally there's an issue with the quality of a particular Wickes branded products, but that's always down to my own choice of what to buy.

As for the staff, I've always received great attention from Jackie, Sam, Adam, and several other team members whose names I don't remember off the top of my head, always greeted with a friendly "good morning" or "good afternoon".

I really like this kind of hardware shop, where you get good prices and can browse and handle the products yourself before buying. Highly recommend!

Sam C helped us find good wood to use. Very pleased!!

We went with Wickes due to the largely good reviews, and because they seemed cheaper than others. Our experience has made us wish we went with a different supplier. We thought they would oversee the whole project, with a Wickes team being in charge, however, what actually happens is that they assign contractors not employed by Wickes and in our case, split the kitchen and bathroom into two separate contractors with different start dates.
The delivery service was very poor. We thought the kitchen and bathroom would arrive as entire entities, however, we received dribs and drabs of deliveries which we were expected to wait in for over a period of weeks. Some delivery drivers carried the items to our flat door on the first floor, but others left them for us to carry heavy items upstairs.
We experienced difficulties with the fitting and when we asked Wickes to follow this up, they told us to take this up with the individual contractors rather than them taking any responsibility for resolving the issues. We were assigned a Wickes Aftercare person for each job. Every issue we approached them with, they deflected and advised us to follow this up ourselves with either the contractor or the designer.
The biggest problem seems to be that the service is not ‘joined up’ and when things go wrong, nobody takes responsibility. It is all very disjointed.
A job which was supposed to take up to two weeks, ended up taking nearly four months to be completed due to outstanding issues and lack of availability of contractors to finish these.
The price we were initially quoted seemed very reasonable however we were not made aware that the contractors would add on substantial fees for what they considered additional work.
We have given up trying to get our front door keys back from one of the contractors.
Overall our experience was very negative, confusing, and stressful, and we would advise against using Wickes for anything other than very basic work.

It was a pleasure to meet Sam and he was very friendly and helpful. Definitely five stars.

Excellent service from initial order and design, from Lee Tucker at Brighton, to delivery and final installation.
Our kitchen installer, 'Clemilson ' was very professional and clean and tidy and very punctual during the fit, including his electrician, gas and plastering contractors. He and his team kept us well informed of everything during the whole process.
We would highly recommend for any future works.

The fitting and quality of the products that were used was very poor. I got two year warranty but when I called them to sort something out they said it was my fault that it happened. The workmanship was not great. I had to change the silicone after less than two years. The plumber said that the silicone Wickes used was very cheap. Do not use this company, two year warranty does not mean anything.

They responded to my review on Trustpilot to pretend that they were concerned about my experience. But they never followed up. It is all act to impress potential customers.

Sam came to our house to do measurements at our property he was very helpful and friendly and he talked us through everything and answered all our questions nothing was to much problem.

I was in your Hove branch last week , one of your members of staff was verbally bullying another member of staff. The person in question is Dean who was swearing at Jackie I did phone up on the day in question when this happened Thank you. Ian Lovejoy

Absolutely excellent. I am doing the bathroom and Dean was really helpful in finding the tiles so I could see them - knew exactly what I was talking about; having ordered them and deciding instead on a home delivery, Jackie and Naranda were also immensely helpful - Jackie helping me unload 18 boxes of tiles from the car and push a very heavy trolley back and Natanda in refunding then reordering them to my address. What some people may have found bothersome, they didn’t and were so focused on me getting what I needed with the least stress. Efficiency, helpfulness and knowledge of staff at Brighton Wickes first rate. How shops should be!

Designer: Great experience dealing with Sam (occasionally Rebecca too)! Sam got the design and quotes out lightning fast and was happy to deal with all my change requests. Rebecca happy to deal with me while Sam was out. Sam and Rebecca seem to go the extra mile without being asked so management should recognise that!

Installer: (Clemison) Clem and his son (who should be named!) did a great job with our install. Lindsay happy to help with any queries. Friendly bunch and knew what they were doing and did a great job, we have no problems with the install. Put up with some backseat installing too :D

Overall an excellent experience and we’ve ended up with a lovely kitchen. We would highly recommend anyone named above for dealing with kitchen design and install.

Only negative thing I’d say is that our case was passed to the after sales team (early) which apparently was not standard. This caused a fair amount of friction(some contention) between customer+designer+installer and the after sales team. This was not enough to remove a star, but yeah hoping it doesn’t happen for our bathroom install.

Sam helped us chose colours based on pictures we had seen and suggested ideas ( and pointed us towards paint deals ) as we were decorating the whole house - extremely helpful

Jackie was also smashing - friendly and helpful service

Recommend this knowledgable team with great choice of colours and supplies

Had a bathroom and kitchen consultation with Stuart at the Brighton Wickes. He was extremely helpful and knowledgeable. Highly recommend!