Wickes - Blackheath Omdömen 

Sadia Malik at the Blackheath store was excellent from beginning to end. She designed my mum’s bathroom and my mum recommended her and I was so happy to work with her on my kitchen. Sadia was available to help at all times. I had initially wanted cream cabinets and a light worktop but Sadia showed me how darker cabinets looked nicer with the worktop I wanted. Sadia worked with me altering the layout for the design for the kitchen to get the best most efficient layout and Sadia was available throughout the fitting and deliveries. I am so happy with my new kitchen and so grateful for all of Sadia’s help which made the process much more enjoyable and much less stressful!

Peter make my experience incredibly easy and he was very helpful and professional , he’s the reason why I choose to shopping in there. SDM

Our designer was very experienced and knowledgeable. She understood exactly what we need in our price range. Highly recommend!

Peter went out of his way to be helpful to me today. Thank you for helping to solve a couple of problems for me

Sadia at Wickes was great. Very helpful and organised at all stages. Checking up on progress throughout the process. The team who came did a really professional job with great attention to details. Especially the tiler Daniel who is a genius!

I recently had the pleasure of working with Sadia Malik at Wickes in Blackheath, London, and I honestly cannot recommend her highly enough. I went into the store on two occasions, and both times she was absolutely brilliant welcoming, professional, and incredibly knowledgeable.

From start to finish, Sadia made the whole process smooth and stress free. She took the time to listen carefully to what I wanted, gave me excellent suggestions I hadn’t considered, and guided me through every step with complete clarity. Her communication was fantastic she kept me updated, always responded quickly to my questions, and made sure I felt confident in all the decisions along the way.

What really stood out was how much she genuinely cared about getting everything right for me. Nothing was ever too much trouble, and she went above and beyond to make sure I’d be 100% happy with the end result.

If you’re thinking about getting a new kitchen, I would absolutely recommend speaking to Sadia Malik at the Blackheath Wickes branch. Thanks to her help, I now have a kitchen I truly love.

The whole team was very helpful and they was also good at what they do

Excellent service and product knowledge

First time going to Blackheath road Wickes but found the staff a lot more helpful than my local store. A lady served me called Bessa. She was very friendly and polite

Imran Ali (Wickes Blackheath) was great in supporting with our kitchen design, helping not only pick out and measure all the components but also accelerate delivery timelines to ensure we got everything in time for the fitters and installed fast.

We had worked with him previously for our bathroom and was great help then also, and would recommend to anyone else looking to get work done.

Ben is an asset to Wickes ver helpful and polite a good worker

Vik from Wickes Blackheath visited us at home and measured up and explained the process. We then visited him on-site a further three times to plan the kitchen. He was very professional, polite and offered lots of advice. He was very relaxed and did not apply any pressure on us at any time. His honest and open approach gave us absolute reassurance that we had chosen well. He arranged an installation date sooner than we thought was possible and the installer Atanas and his team were excellent. They were punctual, polite and tidy workers in a quite tight and challenging location. Nothing was too much trouble for them and they offered excellent solutions for the unforeseen difficulties that they encountered. A great service all round!

We completed a kitchen and bathroom renovation in October last year with Wickes in Blackheath, and our designer, Jing Wang, was instrumental to the project's success. We were impressed with her creativity from the start; she provided a unique and stylish design for our bathroom that we were very happy with.

Her expertise was particularly evident with the kitchen. She suggested a new layout that we hadn't considered, which has made the space feel much bigger and more practical. Jing also recommended our builders, VB, who did a great job.

When we encountered an issue that required some kitchen cupboards to be redesigned, Jing's support was excellent. She was available to help, handled the situation efficiently, and ensured there were no extra costs for the changes. Her care and professionalism were much appreciated, and we would highly recommend her and the experience from Wickes

Outstanding Service from Sadia and Chris – 10/10 Experience

I recently visited Wickes to begin designing a new kitchen and felt compelled to share the exceptional service I received from Sadia and Chris. From the moment I stepped into the store, their professionalism, attention to detail, and genuine commitment to customer satisfaction made a lasting impression.

Sadia led the kitchen design process with incredible expertise and creativity. She took the time to understand my needs and vision, translating them into a practical and beautifully thought-out design. Her patience, product knowledge, and thoughtful suggestions made the entire planning experience enjoyable and stress-free. It was clear she genuinely cared about getting everything just right.

Chris, the store manager, was equally outstanding. He stepped in with insightful recommendations and practical solutions, helping refine some of the finer details of the design. His calm, solution-oriented approach gave me great confidence. The teamwork between Chris and Sadia was seamless—professional, efficient, and customer-focused from start to finish.

It’s rare to experience this level of dedication and service. Both Sadia and Chris are true assets to Wickes, and their efforts absolutely deserve recognition from senior management.

10/10—Thank you both for making this such a positive and memorable experience.

We've had a great experience working with Jing on our new kitchen. She was patient while we spent a few months browsing, talked us through possibilities, and came up with new ideas. Her ideas and suggestions for design were very good, and she was always honest and straightforward about the options, including finance, and managed the whole process very efficiently. The fitting was excellently done by Nas. Altogether a very positive experience thanks to these great workers.

Ordered an internal door. The door arrived with a massive hole in it. After multiple emails (demanding photos etc) and phone calls (always on hold for ages) they refunded the price of the door, but they refused to collect the door (even though they literally came to my flat in a massive lorry with the replacement door, and I asked the guys on arrival), because they say it “doesn’t make financial sense” for them to bother. So I’m expected to hire a van to drop it at my local Wickes for them. Not sure that makes financial sense for me guys. Dreadful firm, urge people not to bother.

The survey which was carried out after a complete new bathroom failed as it did not identify that the rain fall shower chosen was not compatible with the boiler. This shower required a combi boiler which was only discovered once the bathroom had been fitted. To try and rectify this the plumber asked me to pay for a pump hence in order to get the shower to work you had to hold the hand part of the shower at knee height to kick start the pump. This was totally unacceptable hence I ended up replacing a four year old boiler with a combi boiler at the cost of £4000. The total spend on the bathroom went from £10000 to £14000. I have found the manager at the Blackheath store Chris supportive and understanding. However despite his emails to support providing me with answers as to why the survey failed I has still not received an apology or response from customer services and no support in providing me with compensation for their error. This has been going on for almost 20 months. I would be happy with an apology and refund for their error cost of the boiler. I find it disappointing and disrespectful
that my complaint has been completely ignored and swept under the carpet. Not even an apology or an acknowledgement.
Please be warned - do not trust the survey and Customer services is useless as they fail to communicate.

Vik was great through the entire process. Incredibly friendly, always available and a great bathroom designer. Vik really helped me design a tricky new bathroom and always helped me with what would be best for the design not just the most expensive. Sadly i had to cancel my project due to financial changes but Vik was still great even through this difficult process. Always professional and extremely helpful and friendly. I would recommend seeing Vik to anyone using Wickes in the south east London area.

Jing is great - she helped us to design our kitchen in a very personalised style. She was ace - very patient with our decisions (trying our best to save space, so as to be able to fit some extra units) and also reviewing prices to ensure they fit our budget. She also recommended a great installer - who was very proactive and helped us overcome some unseen difficulties when it came to install the kitchen.
Also, once the kitchen was installed, she kept us helping us with some details to ensure all finishes were done in a smooth manner. Thank you Jing + Thank you Wickes.

Bought some fencing materials today and Jackie could not have been more helpful. She was professional, efficient and good humoured - customer service at its best.