Wickes - Bexhill Omdömen 70

We have just ordered our new bathroom and it was so quick and easy to do, Kylie Young walked us through the process step by step and the plan she did was amazing, plus she helped us visualise our dream bathroom, by going through all the items in the showroom that were on the plan and making changes were needed, which was great. Thank you Kylie for all your help.

What outstanding service from Vikki in helping me plan my new bathroom. Through careful questioning and listening, she quickly gathered lots of information and was then able to guide me in making decisions. She was careful in ensuring I made the decisions but also did not hesitate to point out where things could be better. She had plans ready to show me within a couple of days and when I went to the showroom was very helpful in ensuring I was happy with my choices, as well as amending anything where I had had a change of mind. I now feel very confident about my choices and look forward to having it all actually completed. Thank you, VIkki!

Had a kitchen fitter out. Measured up kitchen. Until we started we didn’t realise that we didn’t have the correct cupboards… and now we have nearly finished the kitchen we could of had a bigger unit…I don’t no what they where thinking

Fantastic customer service from Kylie Young (Design Consultant) at the Bexhill store! Very friendly, informative and goes above and beyond to ensure customer satisfaction!! A pleasure to deal with!

Emma was so helpful and made my visit extremely easy and efficient - with a big smile. Thank you Emma.

December First 2026.Ordered a walk in shower. Installer could not install a walk in shower, instead built a step in shower. did not tell Wickes. Items for shower arrived 11 days before installers were due. We had no where to store them, as we live over our cafe.No garden/no garage and so the panels had to be in the cafe.Panels were the wrong size. Xmas came New panels came in. Packages were labeled wrongly panels were wrong size. February 22 after 3 months we get a working shower .We had to wash our son in a plastic dustbin and wash our selves in the sink.

Just ordered our kitchen from wickes in Bexhill where the lovely young lady Kylie served us she was so helpful and understanding with us . She came to our house helped plan the kitchen we wanted which was fantastic top class service just can’t wait to get it fitted now . Thanks Kylie

We have a Wickes kitchen that was supplied and fitted over nine years ago. It still looks good and has performed perfectly. Wickes were therefore the obvious supplier to equip our new utility room and a second kitchen. Kylie Young, the Wickes designer, was able to interpret our ideas and come up with a perfect design and we happily placed an order.

Jess and Wesley were amazing and really went the extra mile to help when I had a problem with delivery of some gravel. I was so impressed, though I still only have half the delivery I’m confident the remainder will arrive on time.
Thank you both again.

I can’t recommend George Masterton highly enough for kitchen design. From the very beginning, George was professional, knowledgeable, and genuinely listened to what I wanted. He took my ideas and turned them into a beautiful, practical design that completely transformed the space.

His attention to detail, creativity, and understanding of both style and functionality really stood out. George was patient, approachable, and always happy to explain options and offer expert advice throughout the process. The end result exceeded my expectations, and I’m absolutely thrilled with my new kitchen.

If you’re looking for someone who is reliable, talented, and truly passionate about what they do, George is the person to go to.

George was fantastic. He remained calm, patient, and understanding, which really helped me stay engaged throughout the kitchen design process. As someone who is neurodivergent, choosing such a large purchase can be overwhelming, but George created a low-pressure, supportive environment that made all the difference. Thanks to his approach, I felt really supported every step of the way and with his help have been able to make excellent use of limited space with a kitchen purchase I am happy with. Highly recommend.

Kylie Young was fantastic! She understood what we were looking for with our kitchen straight away, very professional and really helpful. Kylie turned our wish list into a great kitchen design and managed the delivery of parts all the way through. Kylie was patient with us as we made some changes making the whole process seamless. Thank you Kylie!

George was a great help when it came to finalizing our kitchen design.
His knowledge and advice was fantastic, meaning we had a stress free kitchen plan. We would definitely recommend 👍

We bought a Lifestyle kitchen in September with their fitting service, the cost for the fitting was over £3,000 and it was atrocious. Vicki, the design consultant, was great, knew exactly what she was doing but the fitter was appalling. The wall cupboards were too high and he cut into the coving to fit them, apparently Wickes fit the wallcupboards with a 550mm gap between the worktop and the wall cupboard to accommodate air fryers, we don't have an air fryer. The larder unit was not secured to the wall at the back, instead a 4 inch screw was drilled into the side panel half way down that twisted the whole unit so the doors couldn't be adjusted. The back corners of the worktops bounced up and down, we now know this was because the units were not level, but the Field Installation Manager assured us it would be OK once the tiles went on the wall as that would secure the worktop!! We complained the same day the fitter left , 3 weeks with customer services who didn't do anything except pass messages on, then the Resolve team, over 50 emails to this company including the CEO, we finally resolved and accepted £1,175.00 back after 7 weeks. Nowhere near enough but we had had enough dealing with this company. The Field Installation Manager was absolutely useless, took him 2 weeks to come and see the awful fitting then over a week to write his report with a few 'no action required' comments. We have had to have the whole kitchen refitted, the sink was so badly done the water drained backwards towards the window with bits of dirt in the silicon, and when we took it out it was bent and scratched where the fitter had put his tool bag on it over night to stick it down.
We are very angry and disappointed with Wickes, we thought we were dealing with a reputable company that we have bought from for years, this is not the case.
The complaints procedure is worse than useless, it takes far too long for anything to get done or to get answers. We still haven't got a functioning kitchen after 7 weeks, all our appliances are in a bedroom, no cooker, no washing machine, they can't be fitted until all the units are level. The fitting Manager said a '5mm step on the worktops either side of an appliance is acceptable" !! It is not acceptable! And neither is measuring a kitchen from the floor which is what the fitter did.
We were really shocked when Wickes said it 'just needed a bit of adjustment and tlc'!
So no, we do not recommend this company especially the fitting service, we have had to have the whole kitchen refitted, the wall cupboards lowered, new sink fitted, replaced the awful plumbing and finally had all the doors adjusted properly with bumpers and hinge covers fitted( Wickes fitter did not do any of this)
Wickes need to do a lot better.

Making decisions on our new bathroom was becoming difficult until we spoke to Vikki. She quickly helped us identify what we needed and guided us through the process brilliantly. We highly recommend her support and will go back for future projects. Thank you!

Had an issue with something I bought, I had incorrectly picked the wrong item, couldn’t find receipt but just wanted to swap for the right item, explained to cashier. Their response and attitude was little better than if they had just told me to screw off. I said I can show transaction on my banking app and only wanted to get the correct one which is the same make and price but the same response. Went to B&Q and bought another. Never again, used to buy lots of coal and materials from there, later on I looked and saw the shelf was a mess and items were mixed up which probably was the reason for my error

Well this is my third review as the saga is still on going. The bathroom that we decided to order and designed from Wickes started in February it was finished in June after a lot of problems. The Plummer has been back a few times since then to sort out a few problems. Now we have a toilet cistern that doesn’t work properly. So we call the customer service number. Tell them our problem she then couldn’t find the item on our invoice. We then told her it never arrived with the order and that I had to drive to our local Wickes and pick up a cistern as our Plummer was right in the middle of putting the toilet in John Haynes our bathroom designer forgot to order it. Went into the store to pick it up John was no where to be seen and was told he’d gone to the loo. (Convenient!)one of his work colleagues gave this box with no paperwork and said this is the toilet cistern. Now we are having a problem with getting it replaced. No one has got back to us for over a week now. Usual rubbish customer service as no one ever gets back to you. I recommend don’t buy from Wickes. They have been a nightmare for us.

I had a kitchen designed by George Masterton in the Bexhill branch, this guy is a superstar. He designed the whole thing at light speed and was 100% professional.

I have been going to Wickes ever since they opened it in Bexhill on sea.
There's a young lady called Emma who has been there a long time who is always willing to help and advice.
The staff in general are helpful as well.

I purchased kitchen items (cabinet, drawer, washer-dryer, and plinth) for £1757 from the Wickes Bexhill store in early August 2025, expecting delivery by August 15. The items never arrived, and my experience with their customer service has been extremely poor.

Due to a staff error, my order was placed under a previous owner's name, causing confusion. When I inquired, store staff and manager Alan were unhelpful, rude, and accused me of deliberately using another account for a trade discount, which was untrue. Customer service refused to assist, citing GDPR, despite my payment proof. A manager eventually promised a refund , but no refund has been processed

Additionally, I was overcharged—similar items on Wickes’ website total ~£800. This raises concerns about pricing transparency, possibly intentional. The ordeal has caused financial hardship and stress, with no resolution despite multiple calls and visits.

Wickes’ handling of this issue—unprofessional staff, poor communication, and failure to deliver or refund—is unacceptable. I’ve escalated to their head office and may involve Trading Standards. Please avoid .