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Customer Support: Incredible! I had an issue with a new grinder and Wayne totally made my day! He coached me through disassembly of the unit to resolve the relatively minor problem, kept me calm as I did so, and gave me really useful information about grinder maintenance for future reference. Now I’m much more confident about caring for my machine in future. I’m feeling the love for Whole Latte Love.❤️ thanks guys!

Had problems getting espresso made with out being bitter. Mark took the time to discuss with me my process and equipment. Mark recommended taking an espresso class.

I learned so much from the class, upgraded my grinder from WLL. Now making espressos reminiscent of Italy.

Thanks Mark for your guidance.

I bought a Profitec Go a couple years ago. It works great but I had a minor issue which I wasn't sure how to fix. Wayne from customer support was able to quickly find a solution. The conversation maybe lasted 5 minutes which is amazing. I was also impressed that he could address this so quickly given that they must have hundreds of machines they need to be knowledgable about.

Kenzie and the team were awesome. A lot of help, patience, and great deals.

thank you

OK, today I called Whole Latte Love to talk to a sales rep about an espresso machine I was interested in. I was lucky to get Missy! I described my usage of the ECM Classica, which is an awesome espresso machine, but it didn’t meet my expectations for milk drinks. I discussed my ongoing efforts to use the ECM more smoothly for milk drinks. Not only could Missy provide me guidance with how to streamline my usage of the ECM in making milk drinks; she was also very knowledgeable about the other machine I was interested in. I’m impressed that someone who is as young as one of my children is so knowledgeable in the makings of these prosumer quality espresso machines! My hat goes off to her for her knowledge and spunk and congrats to whole latte love for maintaining such a knowledgeable customer service team. It’s not the first time I’ve used them to guide me. I bought my first machine with their guidance and now I’m buying my second machine with their expertise.😊

I have a 2005 Gaggia Carezza that was having issues, and I wrote a support request on the WholeLatteLove web site, not really hoping too much given the age of my device. Not only did I get a response, but I got it within hours, via email, with a parts list for the old model I had, as well as some suggestions for how to repair the issue myself. Amazingly helpful, and really great service! Peter was the tech who helped me.

Great customer service! Product support was very able to get in contact with and Wayne was extremely helpful in helping get a replacement part ordered.

Having leakage issues with my 12 year old espresso maker. Missy quickly and professionally handled my questions and provided links to purchase a new gasket. Very appreciative. Strongly recommend Wholelottalove.

I had a problem with my Profitec machine. Scheduled a Zoom call with WLL. Stephen was great. He quickly sorted out the problem and then gave me some really good maintenance advice, responding to all my questions. He then followed up the call with a very helpful email later in the day. Great service from WLL! Great service from Stephen!

Lily is da real MVP. I reached out earlier regarding an order to see if I could swap the colors of the Profitec Go I just ordered the day before but they told me it had been shipped out already and nothing could be done unless I exchanged it after I received my order. Fine, but when I didn’t receive a tracking number I reached out again and spoke with Lily this time. She told me my order was in the final stages of packing/shipping (?!). Unfortunately the Profitec was already packaged but instead of just telling me no, she offered me a more cost-effective and expedited option.

You could tell she was actually paying attention to the customer rather than giving the same “resolution” the other support team member gave me. Responses were more thoughtful and thorough and she is the reason Clive Coffee isn’t bookmarked yet lol

As a loyal WLL customer, I have never disappointed with purchases and customer chat. Today I was inquiring about upgrading my current Gaggia classic machine to a prosumer PID/Dual boiler machines. Kenzie is such an amazing person that guided me through with key words: PID/Dual Boiler, Pump type and head group. Kenzie also shortlisted some of the machines that might fit my need and budget. Everything Kenzie provided is very helpful and will help me to narrow down the options. It's a pleasure chatting with Kenzie and looking forward to nailing down my next machine soon!

Fast and professional help. They helped me out with a problem that I had for weeks in a few minutes.

Excellent customer support from Kenzie!

Kenzie was amazing. Super helpful and fast respond, got all my questions answered. Also, made me laugh with the strategic use of emojis.

Thanks to support like this WholeLatteLove will keep getting my business :)

After 9 years of use, I received my first error message on my Gaggia Platinum Swing Up machine. Resetting the machine (i.e. turning it on and off) did not work so I emailed Tech Support at Whole Latte Love and I promptly received a reply from Peter with specific things to try. I clicked on the video link, followed the detailed instructions in the video and it worked!! I am not very mechanically-inclined but the instructions in the video were very detailed and easy to follow. Thank you for your help!!

Bought a Profitec Pro-600 from Whole Latte Love about 2 years ago and I've had several issues so far. Once the water level meter went out and had to be fixed (not a huge issue). Another time the boiler heater stopped working and since I'm on the other side of the country it would've cost $400 for a 2 way shipment. They tried some basic things to diagnose the problem via email but it was useless. The cost to fix it (even though it's under warranty still) was about $300. Then the machine stopped pumping water into one of the boilers altogether. Now it's back at the shop. I don't know how much it will cost this time but the part they suspect is bad will be more than $200 plus labor.
I emailed Whole Latte Love to see if they could at least get me the parts since it was under warranty but they just closed the ticket on me.
I would suggest staying away from this brand of machines or any that they carry if you live far from NY. The cost to ship 2 ways on a 50 lbs or more item will quickly surpass what the machine is worth and these guys don't seem to care to want to help.

I've been on several chats with the folks at Whole Latte Love. They have the best chat customer service I have ever experienced anywhere. For repair questions, it feels like I'm just talking to my buddy next door who's good at fixing things. I spent 20 minutes today with Peter trying to problem solve an issue. We figured out the issue but it wasn't a part they sell. All the same, he found the part on eBay and sent me a link. Who does that? Most places would just say, send it in to us. But since this was an $11 part and shipping/repair would have cost me $250 I wanted to give it a try. Buy your makers from these guys and come back to them when you need help. End to end, an amazing company.

I had a video call with Stephen for technical support, and he was exceptional. First of all, he handled the language barrier perfectly, as my English isn’t very strong. He answered all my questions—even the ones I didn’t know I had! It’s clear that he truly masters his work; his professionalism and knowledge really stand out. I totally recommend WLL’s technical support.

Steven was great, walked me through the steps to find out I needed a replacement part. Great service!

I had a scheduled video support call with Stephen Kuster to go over issues i was having with my Gaggia Classic tripping the circuit breakers when the unit was turned on. He was very knowledgeable and directed me patiently to do some troubleshooting and testing with a multimeter resulting in us isolating the problem. As always, Whole Latte Love provided fantastic customer service. Thank you Stephen!

Brian - a customer support tech contact
100% outstanding care delivered consistently start to finish
Can’t wait to continue as a life long customer of the Whole Latte Love family!