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I had the best experience with this company. Called with a few models in mind and Chris helped me very admirably. After placing my order, Kenzie picked up and helped me through a couple of mistakes I had made in the order process and I ended up happier than I started. She could not have been more thoughtful and caring. I enthusiastically recommend whole latte love to any and all who are interested in their coffee experience. Really great company really great people. I am so happy.

Chat feature worked great for assistance in trouble shooting my 8 year old Gaggia Classic. Thank you Peter.

Hi. Two weeks ago I purchased a new "prosumer" espresso machine from WLL; my third machine from the company. I enquired today about the Rewards points and was told that purchases no longer earn points. The WLL website does not mention that the Rewards program has been discontinued, nor does it mention that the Rewards program is still in use. But there is a full section on the WLL website is dedicated to the Rewards program. Very disappointed in WLL's poor communication and secrecy.

So helpful with a broken coffee machine Great service as well

I spoke to Kenzie on the live chat feature and she was more than amazing and helpful. She helped me honor a discount that I missed by a day, and she recommended me machines that fit my needs. She’s very knowledgeable and answered my million questions patiently and thoroughly. It felt like I was talking to a friend. Thank you so much WLL for having people like Kenzie to help clueless people like me make great (hopefully great… haha) at home.

I foolishly broke my new Eureka 65 AP and Sage troubleshot the issue and ordered the repair parts in no time at all.

Worked with Sage today via chat. Excellent support. Sent him a video and he was able to diagnose the problem quickly.

Thanks Sage!!

I deeply appreciate exceptional service, so I want to commend everyone at Whole Latte Love for going above and beyond to make my experience truly remarkable.

I initially spoke with Kensie (apologies if I misspelled her name), who was incredibly helpful. We had a thorough conversation, and even after narrowing down my options to a few units, I never felt rushed. She encouraged me to research further and make a decision when I was ready. After some consideration, I chose the ECM Synchronika II and Atom 65 grinder, which were among her top recommendations. Looking back, they were perfect choices.

When the Synchronika arrived, I eagerly set it up, only to find it wouldn’t power on—a huge disappointment. Despite troubleshooting on my own, I had no luck. On the advice of their team, I tried the tech support chat on their website. Within minutes, I was connected with a technician. A few minutes later, we removed a panel and discovered a loose internal plug, likely dislodged during shipping. Problem solved!

Later that week, I noticed the brew lever retracting slightly when fully opened, restricting flow without manual intervention. I hopped back on the tech chat, and the team immediately identified the issue. They instructed me to flush the unit, explaining that new machines can sometimes be over-lubricated from the factory. Sure enough, one flush fixed it perfectly.

Now, several weeks later, I’m in complete bliss. This setup is an absolute dream, producing the most incredible espresso I’ve ever tasted. Beyond performance, it’s a stunning piece of craftsmanship—a true work of art. I want to extend a heartfelt thank you to the entire Whole Latte Love team. It's been an absolute pleasure, from their outstanding YouTube content to the seamless purchase experience and exceptional support.

Stephen was very helpful going over maintenance of our espresso coffee machine. The complimentary Zoom tech support call was quite helpful.

Brynne - was excellent and helped me fix my steam indicator switch and helped me begin my barista journey. Thank you so much Brynne, can’t believe you guided me into being somewhat handy! Thanks again, Danielle

Great chatting with Peter, all information available.

The Tech Person, Peter whom answered me back in an email first thing Monday Morning when I had filed a support order on Easter Sunday! There is not a better Cup of Americano I've tasted then from my own Gaggia Brera Machine's and I own 2 of them! Peter, was very polite and very thorough in his explanations and included 3 different types of Video's for me to watch and guide me through the rest of the process of descaling my Brera!
I am So Very Happy today to be able to brew my Aericano! Thank You Peter!

Recently replaced my Gaggia Accademia (old) with a Gaggia Magenta. When I could not find a video on how to remove and clean the drip spout, the Whole Latte Love service team ( Peter) quickly responded with videos by Ted, on how to remove and replace the drip spout. Easy once you saw the video's.
Customer Service is superb.

Great selection of products, but even more impressive is the 5 star customer service! I’m a newbie when it comes to home espresso making (I woke up one morning and realized I love good coffee way too much to be drinking pods at home, and decided to do something about it). I’ve called Whole Latte Love several times with tons of probably dumb questions. They are always so patient with me, and very very knowledgeable about all the products. I wish I jotted down the names of everyone I spoke with. I would like to give a shout out to a few team members I corresponded with about a damaged product I received (likely in transit)— Tim, Alyssa, and Kristin all helped handle the issue swiftly, and went above and beyond to make me feel like a valued customer. Truly, I won’t even think about purchasing products elsewhere. This has been a great experience. Thanks to the whole latte love team!

The techs on chat are very responsive.
They offered a quick check for repair which I did, but it appears it's more extensive than the DIY option.
Hopefully I'll get a replacement in shot order...
Stay tuned...

Amazing customer support. I always feel very comfortable shopping here

Our wonderful Rocket Espresso machine stopped working, and after an informative online chat with Wayne, we figured we'd try the most straightforward thing first. He quickly provided not only the part number, but the order form and an informative schematic. Later I had further questions and because your online chat allows re-opening an old chat, I didn't have to repeat all the details. Amazingly I got Wayne again, and he was able to further clarify what we needed to do. Fingers crossed that we'll soon be back to our lovely lattes.

I am a painful customer in some regards. I have trouble deciding, always need more information, or simply don't have time to dedicate hours upon hours of corrective action labor or product research. There is no way I'm sitting on the phone with customer service.

That is why I put Whole Latte Love at the forefront of my second automatic coffee/latte/espresso quest. My first unit had a failed part at one point, sent an email summing up my dilemma, and these guys had me a replacement as well as quick video in no time.

After running my first Gaggia [seemingly] around the clock, I needed to get a new one on back-up. The dilemma of which unit would have me perplexed. Back to the Whole Latte Love for jockeying email. In to rescue my day came the fabulous gent, John! I conveyed my likes/necessities in a unit. Like lightening, he had a message back to me on units matching my description as well as an offer to advise sprucing up my existing unit. I have no time for that and John got the picture. Naturally, I had to interrogate him a bit regarding a couple negative reviews I had read but all was clarified and in my purchase went! Shortly after, John hooked me up with some product preview links so I could be ready once the machine came.

I 100% remained with the Whole Latte Love team because of their legitimate products, accessible support (I can't always get to customer service during regular hours), and commitment to warranty & service issues/concerns. Keep up the good work!

Thanks a million for taking time to back your products. John, keep the patience and clarity going.

Peter from technical support really put an effort to tackle my problem. I was a bit scared of dismantling things but thanks to his help, I just fixed the problem so easily. I don't know if you can receive same amount of support from any other company. Highly recommend it!

Whole Latte Love is such a pleasure to work with! They provide such helpful information for understanding how the machines work and should be cared for that make great coffee. I buy ALL my coffee from Whole Latte Love... Prices are terrific and the coffee is ALWAYS fresh. One stop shop for everything.