I selected the wrong ticket by accident and I couldn’t go back to selected the correct one, instead I had to wait 30 mins for my basket to time out. It would be better if you could delete the ticket y... Se mer
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Det här tycker kunderna
My week in l2a is sick af. Shoutout to ben he’s been well good, as a good friend once said: An absolutely outstanding ski rep. Friendly, organised, and always going the extra mile to make sure ever... Se mer
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Planning, preperation and execution of our ctrl.altconnect launch trip could not have gone better. Finn, Brad, Issy and the rep team such as Louise, Lottie, Sierra and Frankie made our week in L2A b... Se mer
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Whiteroad handled a massive group of us (200-300) pretty flawlessly, organised events and even had people looking out for those among us who maybe got a little bit too pickled. Our room rep, Ruth,... Se mer
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Företagsinformation
Om whiteroad.co.uk
Skrivet av företaget
WhiteRoadis a UK-based ski holiday specialist that organises group ski trips for companies, communities and colleagues. We work with corporate teams, grad schemes, community clubs, sports groups and military units, planning and running group ski holidays from start to finish. With over a decade of experience in group travel, we've helped organisations of every size get their people onto the mountain together.
Every WhiteRoad trip is built around a single point of contact: a dedicated account manager who manages the full package, including flights, transfers, accommodation and lift passes, so organisers don't have to coordinate multiple suppliers themselves. Accommodation options range from 3-star to luxury 5-star, so groups can choose a tier that suits their budget without switching providers.
What sets WhiteRoad apart from other UK ski operators is our focus on the wellbeing and mental health benefits of group travel. We believe time away as a team does more for morale, connection and mental wellbeing than most other work or community events, and we build our trips with that outcome in mind, not just the logistics.
All WhiteRoad bookings are ABTOT protected, and we offer transparent, all in pricing with no hidden extras, so organisers know the full cost upfront.
If you're planning a ski trip for a company, community group or club, get a quote from WhiteRoad's team of group ski specialists.
Kontaktuppgifter
Beech House, Gatley Rd, Cheadle , SK8 1PY, Manchester, Storbritannien
- 020 30111244
- hello@whiteroad.co.uk
- www.whiteroad.co.uk
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Snowboarding was great...but very disappointing service from Whiteroad…
Very disappointing service from Whiteroad. The accommodation we were in had no exterior security so anybody could just walk in (which they did), the entrance hall had cracked panes of glass in the doors and was of the standard of a squat if not worse. The events were not great and over priced, especially the forest fondue in which we had to take two buses to get ourselves there and were then forced to stand out in the cold for over an hour with cold drinks. To top it all off, some of our group had issues with the plumbing in their room since day one with water leaking and ruining their personal belongings, culminating midweek with a blocked system and faeces coming up through the bath rendering their bathroom unusable. The problem was attended to but on return home they were presented with a large bill of over 1000 euros and were refused the return of their deposits stating that they caused the blockage. The rest of the group then had their deposits deducted to make up the remaining fee which had not been paid. I find it completely unreasonable to charge a group with this cost as the issue was obviously there before and fair wear and tear should have been taken into account. Every time Whiteroad were approached about this issue their response was a complete shutdown, so they obviously don't care they have 150+ unhappy customers and have lost any future group bookings.
14 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Thank you for taking the time to leave a review, and we're sorry to hear of the issues you had during your time in resort.
With regards to your accommodation, the quality is certainly not something we anticipate any of our passengers to have any concerns about. It is not common for self-catered apartments within a ski resort to have exterior security, as such it is expected to anticipate other people staying in that residence to be able to come and go as they wish.
In respect of your comments about the events; this is certainly feedback we can take on board for next season, in order to enhance our passenger experiences as much as possible, as we appreciate each individual will have their own preferences on the events that are scheduled for the week. Our Forest Fondue is a popular event that takes place on many of our trips, so it's a real shame to hear you didn't enjoy it. The information regarding how to get there was communicated to the group prior to the event, including the bus routes and schedule, as this is the usual location for the event to take place, to allow passengers to be as prepared as possible.
Regarding the concerns with the communal charge - the fault raised within the apartment in question was attended to, and confirmed as being an issue that arose during your week in resort as opposed to before, due to the way in how the damage was caused and the day it occurred. Unfortunately the room in question did not pay the remainder of the invoice required, as such the communal charge has been applied to your booking in line with the terms and conditions on our website, which are available to view at any time prior to making a booking with us. Unfortunately, WhiteRoad are unable to absorb any costs incurred as a result of damage caused by a passenger on a trip.
Please don't hesitate to reach out to us at help@whiteroad.co.uk if you require more information.
Everything about this service is poor
Everything about this service is poor, poor communication, poor reps, always reffered to the live chat even if it wasnt manned. to top it all off, i didnt get my full deposit back, not because of my room, but because of an issue (that hasnt fully been explained) in someone elses room, who were on the same group trip even though I didnt know them.
Just avoid like the plague.
21 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Seth
We are sorry that you feel this has been a negative experience travelling with us.
Could you please leave us some feedback at help@whiteroad.co.uk, where someone from our team will be able to explain your damage deposit return in full to you.
We would also greatly appreciate it if you could complete our post-trip passenger feedback survey, if you haven't already. In it, you can review the resort team's service and leave comments on communication and how we can provide better information for you, pre, during and post-trip. All feedback is greatly appreciated and helps us grow and better our service year on year.
We hope that we will be able to have the opportunity to prove our worth as a tour operator to you again in the future and change your opinion.
I've had a great experience organising…
I've had a great experience organising ski trips with Whiteroad. I have organized groups as big as 85 and the entire experience is made easy with whiteroad. They are great at communicating. Always quick same hour responses. WhatsApp and email friendly. The options for trips are fantastic. And the support at the resort is amazing
8 april 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Joe,
Thanks so much for the positive feedback.
We love having you and the Jaguar Landrover crew out to France each year and are excited about planning for next year already!
All the best until we chat soon about booking options for 26/27!
Amazing week in L2A
Amazing week in L2A. Whiteroad made sure all the stings were pulled in the background for us to seamlessly enjoy our time in resort. From the boring stuff such as ski hire, to lively events and apres spots: you can trust that these guys have it sorted. The reps were always on hand to bring the vibe and troubleshoot where necessary; a big thank you to Sierra, Louise, Ellie, Lottie and Frankie to name a few! Do not hesitate to book your next trip with Whiteroad!!!
28 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Milan,
Great to hear you had a n amazing time! We hope to see you next time your group travels as well!
Terrible experience and service
Terrible experience and service, very irresponsible. Would not recommend.
1 februari 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi John,
We are very sorry that this is how you feel about your experience travelling with us this season. If you would like to, please:
A. Leave us some feedback via our post-trip survey so we can improve upon our service - this would be really helpful to improve for next season.
and
B. Please reach out to us directly at help@whiteroad.co.uk then we will be happy to explore any issues you had in greater depth.
We aim to ensure that everyone has the best experience possible and also aim to provide a high level of customer service. Someone will respond to you ASAP if you are happy to reach out and open discussions further.
I loved everything skiing related
I loved everything skiing related, just don’t bother buying event tickets if you already have friends tho.
21 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Samuel - thanks for your feedback. We are so happy you had a good experience. If you would please make sure to complete our passenger survey if you haven't already, which you will have received post-trip. It has a section on events, and we would love your honest feedback so we can improve our service moving forward and get you up to a 5-star experience!!
Had a great trip with Whiteroad via Ctrl.Alt.Ski
Had a great trip with Whiteroad via Ctrl.Alt.Ski
Events were great and well.organised, with a great ticketing system for everything (events, equipment, lift passes, transport)
The only thing I'd fault is the app itself didn't have the same info as the website, seems it's populated differently which is a bit of a nuisance for events and equipment hire.
21 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Michael - thanks for your kind words, we are so glad you had such a positive experience!
Please make sure to provide feedback in your post-trip passenger survey on the passenger app so we can do some dev work on it over the summer, based on suggestions, to make it more efficient for next season!
WhiteRoad experience
Our group (Ctrl.Alt.Ski) used WhiteRoad on our recent trip to Les Deux Alpes and they did not disappoint.
The app is super helpful and clear for updates. Calls are made when people appear late to agreed locations (much better than no contact at all) and the reps were genuinely there to help!
Also they know how to
a) make sure you have fun
b) have fun themselves.
Love to see it, highly reccomend!
21 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Harrison,
Thanks for your review - great to have you out in the mountains!!
ctrl.altconnect trip launch!
Planning, preperation and execution of our ctrl.altconnect launch trip could not have gone better. Finn, Brad, Issy and the rep team such as Louise, Lottie, Sierra and Frankie made our week in L2A both a breeze and huge success. This is down to a number of factors such as their formidable experience in doing these sorts of trips, as well as the environment and can do attitude they create in resort.
I would highly recommend Whiteroad for your ski trip. I look forward to collaborating many more years to come.
21 februari 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Thanks Jack,
We love working with you and your group at ctrl.altconnect, and we are so excited to see where it goes over the next few seasons, onwards and upwards!
Great value
Great value, loads of fun, highly recommended.
Communication comes via an app so download to stay aware of what’s happening.
21 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Matt
Thanks for your kind review - it's great to hear you enjoyed your time in the mountains with us!
Poor events and deposit refund issues
Events organised on our trip during the week were poor. Food was warm and tiolets were blocked.
Accomdation was really poor. We are all middle aged (or near) and yet we had accomodation arranged for kids sharing bunk beds and pull out sofa beds!
Deposits were held after the trip and not fully refunded.Reason was: "Communal charge: Excessive charges for Billy Snow Mates Group". Everyone in the party of 150 people was stung and not reason was given.
25 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hello
We are sorry that you feel like events and accommodation were not up to your expectations.
It would be great if you could please provide feedback in depth via our post-trip survey if you haven't already on events. We can then take this to suppliers to ensure that the same problems do not arise in the future.
For the accommodation, we book this in collaboration with your group leader when organising the trip, and so the occupancy and bed layout are agreed from the start. For this specific trip, we arranged apartments at under occupancy - 50% to minimise use of bunks and sofa beds as per the request of your group during organisation. We do our best to include details in the booking process so that this is clear to all passengers when booking that they may be using bunks/sofas in some instances.
We understand you may be displeased with the charges for the damages to the residence, but as agreed in our T&Cs when you book onto the trip, the group are laible for any charges, and WhiteRoad cannot be held accountable for this.
If you would like to escalate anything further, please reach out to us at help@whiteroad.co.uk, where someone from our team will be able to break this down further for you.
Avoid at all costs !! Second time travelling with this…
Second time travelling with this company, theres a repeated lack of communication, appalling rep experience on many occasions and now to top it all my deposit is being withheld as someone in a group of 200 had a toilet blockage. We are all being expected to pay for a plumbing issue !!
Avoid this company !
Farcical lack of customer service.
3 april 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Stewert
We are sorry to hear that this is how you feel about your experiences travelling with us.
We are always looking to improve, and so your feedback is valued. Please can you reach out to us at help@whiteroad.co.uk, and we will be happy to explore how we can improve communications.
Our rep team is reviewed every week, and if the feedback is poor, then they will not be used again. We measure this through passenger feedback forms, so the best way of logging your complaints is to complete this form if you haven't already, and we can assess the requirements moving forward.
For damage deposits, we always aim for returns to happen within 14 days post-trip; however, if there are charges that we are trying to contest on the group's behalf, then it can take longer to get these back to you. Once the matter is settled, we always aim to return as soon as possible, and this has now been processed and returned.
Unfortunately, in this case, the group was charged as a whole, as no individual was found responsible. As per our T&Cs, this charge was then split across the group.
Please don't hesitate to reach out to us at help@whiteroad.co.uk if you require more information.
Found that the organisation was great
Found that the organisation was great, made the trip to Les 2 Alpes very pleasant.
A point to improve would be the naming of outbound and inbound from airport to resort to be switched around as it's confusing in its current form. Another improvement would be making the events and transportation tickets slightly more intuitive by adding arrows or some texts to show more the other pages/tickets. This doesn't take anything away from the experience.
28 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Elliot,
Great to hear you had a positive experience, thanks for your review!
Helpful, friendly, and fun!
Really helpful, friendly, and fun people. Sorted everything we needed, and even made special extra arrangements when a problem arose.
28 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Gabs,
Thanks so much for your review. It was great having you and your group out in Les Arcs. We hope everyone had the best time!
Great time out in L2A on the CtrlAltSki…
Great time out in L2A on the CtrlAltSki trip with WhiteRoad. Frankie sorted me out from the very start whilst helping me get organised on the right bus, to ensuring I had access to the last party. All the reps - Sierra, Lauren and lottie - were so friendly and welcoming and were always there to support a smooth and fun trip
21 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Lucie,
Thank you for your review, it's much appreciated and we hope to see you again soon!
Great reps
Highlight of the trip was definitely the reps. Especially Lou Wallace! Was there anytime we needed anything, gave us the best recommendations and just had a great time with the group!
21 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Ben,
Thanks for your review - we will pass on to Louise your kind words! :)
The trip was exactly as advertised
The trip was exactly as advertised. The add-ons, transfers etc. were all well-organised and ticketed through the app. Overall a very ‘well-oiled machine’.
Additionally , despite our corporate trip being smaller than others , Issy was super responsive in the lead up to the trip and Patsy frequently checked-in with us at our accom.
21 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi William,
Thanks for your review, it was amazing having you and your group from Deloitte out in France this year, we hope you all had the best time and we look forward to taking your trip skiing again next year!
Had a fantastic week in Les Deux Alps…
Had a fantastic week in Les Deux Alps with Whiteroad ski. The accommodation and events were top tier and shout out Louise Wallace for showing us around and making us feel welcome!
28 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Robert
Great to hear you had an amazing time in L2A! Our rep team are well experienced, and we are glad they had a positive impact.
WhiteRoad are Amazing!!
The WhiteRoad team have been amazing as usual. Ben Pullen, Ellie Clarke and Louise have really put in the effort to make our trip amazing and memorable. If you are considering a corporate ski trip I think booking through WhiteRoad is the only option.
28 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi Jon,
Thanks for your review. It sounds like the rep team really looked after you, we will pass on their feedback!
Amazing reps and expertise
Ellie, Louise, Frankie, Lottie and Ben were our reps for our work holiday and were really awesome with looking after us and making our trip feel special. Had an amazing time and the WhiteRoad guys looked after us and got involved with everything we did.
28 mars 2026
Omdöme utan inbjudan
Svar från whiteroad.co.uk
Hi William
Great to hear you felt looked after! Let us know if we can do anything else in the future via your post-trip passenger survey!
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