As someone who was just trying out whiskey, the two boxes I ordered helped me understand that whiskey wasn’t for me. I spoke with Shaun to cancel my order and he couldn’t have been more understanding... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My son asked me to purchase one of the great whusky offers, and in doing so I was signed up for a subscription. The order went smoothly, delivery was on time and the product was well packaged.... Se mer
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Bought introductory bottle as a gift, fast delivery and great little booklet came with it. Can't comment on taste as it is a gift. Phoned to cancel subscription. Spoke to Julie. Really lovely and... Se mer
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George displayed brilliant customer service from beginning to end of call. Friendly, knowledgeable and provided a deal for my next 2 months of Coffee 52. Pleasure to do business with.
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Företagsinformation
Skrivet av företaget
We're the UK's most exciting whisky discovery club and we send you an exclusive whisky each month. Join us on a discovery journey and share our favourite whiskies from around the globe. Whether you have just discovered the fascinating world of whisky or you’re a whisky connoisseur, our monthly whisky is designed to fuel your passion for flavour and to learn a little bit about what’s in your glass along the way. We work really closely with the distilleries to give you a behind the scenes look into their magical world and to create exclusive whiskies available only for our subscribers! Each box comes complete with a copy of Stramash magazine where you can learn all about what’s happening and who’s who in whisky...it's essential reading! For more information, see our FAQs: https://www.whisky52.com/faq Or if you need to get in touch then please reach out to us via https://www.whisky.com/help
Kontaktuppgifter
8 Melville Crescent, EH3 7JA, Edinburgh, Storbritannien
- 0131 563 2327
- www.whisky52.com
4,6
Utmärkt
913 omdömen
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Call handler was really helpful
20 april 2026
Omdöme utan inbjudan
Called up to ask questions and had the…
Called up to ask questions and had the best customer experience I’ve ever had, I believe I spoke to Jamie, he was a joy to speak to and really knew his stuff
20 april 2026
Omdöme utan inbjudan
James was easy to deal with and very…
James was easy to deal with and very polite and got my issue sorted
20 april 2026
Omdöme utan inbjudan
Terrible phone manner very rude and not…
Terrible phone manner very rude and not helpful
20 april 2026
Omdöme utan inbjudan
I started with BEER 52 as a special…
I started with BEER 52 as a special offer after an online purchase from a clothing company.
I received a couple of months deliveries of beer then tried to cancel the subscription. I ended up getting a “special offer” from them on the first delivery of whisky and getting a WHISKY52 subscription.
Big mistake …..the whisky that’s sent to you is expensive for a small bottle and not very good either.
Trying to cancel either subscription is shocking.You have to contact them by telephone and they do the usual tactics to keep you as a subscriber.The whole cancelling is very tedious and draining.Don’t trust what they say because they blatantly tell you lies to keep you paying.
I spent a while on the telephone being reassured that both subscriptions were cancelled and no more money would come out my account or deliveries of unwanted beers or whisky.The deliveries kept coming and the money withdrawn.
Do not use this company as they are extremely hard to cancel .They purposefully make this as difficult as possible .
18 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Alexander. Thank you for your feedback. Our prices reflect that we support our smaller breweries, vineyards and distilleries, rather than larger productions. Our suppliers often have larger overheads when producing smaller batches of their beers, wines, whiskies or coffee. Our products are of the highest quality and we offer many products that aren't available elsewhere, we produce a monthly magazine that customers enjoy reading, Our magazines for our products are included in every box and give our customers a wealth of knowledge on how we source our products, how our producers make their products as well as wonderful stories about the region they are produced in the stories behind their breweries, vineyards and distilleries.
Our boxes not only include our beers, wines, whiskies or coffee, but we also offer a quick postal service, snacks with our beers and wines and our product magazine in every box as well as amazing offers to use and share with family & friends. Our subscriptions are discovery clubs where our customers can choose to enjoy new and wonderful products every month, bi, or tri-monthly and of course, can cancel at any time should they wish to. We are sorry our prices may not be within budget for everyone all of the time but we of course try our best to balance our cost and supply prices as best we can.
I am unable to see your details here to find your account. Please feel free to email us via our support desk https://www.beer52.com/helpCentre/home and we will assist you further.
Thanks Beer52
Thanks Whisky52
Overpriced rubbish… half bottles of…
Overpriced rubbish… half bottles of awful whiskey. Do yourself a favour and go to the supermarket.
Waste of money.
20 februari 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Steve. We appreciate your feedback. I'm sorry to hear you may not have enjoyed some of the whisky. The nature of our whisky is that from time to time you may receive some that are not ones you might usually drink, and while our whisky experts always try their best to choose what they think our customers will enjoy, they can't always meet everyone's specific tastes.
Our prices reflect that we support our smaller breweries, vineyards and distilleries, rather than larger productions. Our suppliers often have larger overheads when producing smaller batches of their beers, wines, whiskies or coffee. Our products are of the highest quality and we offer many products that aren't available elsewhere, we produce a monthly magazine that customers enjoy reading, Our magazines for our products are included in every box and give our customers a wealth of knowledge on how we source our products, how our producers make their products as well as wonderful stories about the region they are produced in the stories behind their breweries, vineyards and distilleries.
Our boxes not only include our beers, wines, whiskies or coffee, but we also offer a quick postal service, snacks with our beers and wines and our product magazine in every box as well as amazing offers to use and share with family & friends. Our subscriptions are discovery clubs where our customers can choose to enjoy new and wonderful products every month, bi, or tri-monthly and of course, can cancel at any time should they wish to. We are sorry our prices may not be within budget for everyone all of the time but we of course try our best to balance our cost and supply prices as best we can.
Thanks Whisky52
George displayed brilliant customer…
George displayed brilliant customer service from beginning to end of call. Friendly, knowledgeable and provided a deal for my next 2 months of Coffee 52. Pleasure to do business with.
15 april 2026
Omdöme utan inbjudan
Svar från Whisky52
HI Joanne. Thank you for your great feedback for George.
Cheers Whisky52
As someone who was just trying out…
As someone who was just trying out whiskey, the two boxes I ordered helped me understand that whiskey wasn’t for me. I spoke with Shaun to cancel my order and he couldn’t have been more understanding and friendly if he tried. 10/10 service. Highly recommend as a trial run as it lets you test your palette before buying expensive bottles or drams in bars.
15 april 2026
Omdöme utan inbjudan
Svar från Whisky52
HI Aidan. Thank you for your feedback. I'm sorry to hear you may not have enjoyed some of the whisky. The nature of our whisky is that from time to time you may receive some that are not ones you might usually drink, and while our whisky experts always try their best to choose what they think our customers will enjoy, they can't always meet everyone's specific tastes. However, thank you for giving us a good go!
Thanks Whisky52
Received a nice bottle of whisky
I received a nice bottle of whisky on an offer. I quickly realised that I wouldn't be able to drink a bottle of whisky each month, so I called them to cancel. I spoke to Fraser, who was very helpful and the process of cancelling was very easy. There seems to be a great selection of whisky on offer, but for me a bottle every month was too much. I would recommend giving this a try if you like your whisky.
14 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Keith. Thank you for your feedback. We also offer bi-monthly and tri-monthly subscriptions if that would help in the future. You can also go to our online shop to buy your favourite beers, wines and whiskies as one-off purchases as and when you choose www.beer52.com/shop
Cheers Whisky52
Very helpful and easy to speak with
14 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi There. Thank you for your great feedback.
Cheers Whisky52
Great customer service
Had a call with Shaun today about my account and he was really friendly and informative!!
14 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Bee. Thank you for your great feedback for Shaun.
Cheers Whisky52
Easy cancellation process
Rang to cancel subscription, got great service from Glenn.
13 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Mark. Thank you for your great feedback for Glenn.
Cheers Whisky52
Great customer service
My son asked me to purchase one of the great whusky offers, and in doing so I was signed up for a subscription.
The order went smoothly, delivery was on time and the product was well packaged. He was very pleased with the purchase.
I rang to cancel my subscription and spoke to a lovely gentleman called Mark. I was expecting a bit of a hard sell, and although Mark made me aware of another good offer, he also cancelled my subscription and took the time to check I received an email to confirm that.
Customer service is excellent all round.
13 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Angela. Thank you for your wonderful. We are so pleased your son enjoyed the whisky.
Cheers Whisky52
Great deal
Interesting whisky varieties on subscription and a great introductory offer. Shipping was quick and I am looking forward to cracking open my bottle of Glenmorangie. Customer service was thoughtful.
9 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi there. Thank you for your great feedback.
Cheers Whisky52
Fantastic customer service
Rang to discuss my subscription (after a mix up on my part!) and spoke to Edward who was incredibly helpful and courteous.
He sorted things out without any fuss, thank you!
10 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Gill. Thank you for your great feedback for Edward.
Cheers Whisky52
Great service...
I have spoken to many people at this company they're all polite friendly and eager to help. The whisky is very nice! Would recommend.
10 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Teri. Thank you for taking the time to leave us such lovely feedback.
Cheers Whisky52
First order was a trial
First order was a trial. Later I didn't stop it as I was interested in variety of whisky. Each delivery come with a new bottle, new taste and you can read about it as it comes with a booklet.
8 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Stan. Thank you for your great feedback. So happy to hear you are enjoying the different whiskies each month.
Cheers Whisky52
A great way to try new whisky a simple…
A great way to try new whisky a simple process thoroughly enjoyable and well worth raising a glass!
8 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Andy. Thank you for your lovely feedback. It's great to hear you are enjoying the different whiskies each month.
Cheers Whisky52
customer service
Evert time i call about anything there always able to help and advise me always been very polite and friendly I don't have to mention the quality of the whiskey that speaks for itself
7 april 2026
Omdöme utan inbjudan
Svar från Whisky52
Hi Robert. Thank you so much for taking the time to leave us such great feedback. Much appreciated!
Cheers Whisky52
Svar från Whisky52
Hi Dave. Thank you so much for your great review.
Cheers Whisky52
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