Whirlpool Service Omdömen 

We needed our Kitchen Aid repaired and the initial communication from Whirlpool UK Appliances, collection and service was exemplary.

I bought an Indesit washing machine in March this year, worst machine i have ever bought. I am in my late 60's and have bought many washers and never had a problem.

1st thing went the paddles fell off in the drum.

7 months after purchase water starts leaking from under machine and I mean a lot of water, enough to flood my kitchen.

3 engineers later this morning put machine on and can you believe it kitchen is flooded. One engineer told me I must have trapped something in the door, surely it would not start then.. He was a total waste of space and not interested..

All my tiles have lifted in the kitchen, its an absolute joke.

Do not buy Indesit ....

The worst company I have ever had to deal with.
The Whirlpool engineers sent were extremely unprofessional and rude.
Other than their complaints department, nothing is worth it.
I regret ever having to deal with them

Today we had an engineer out to fix our washing machine which had to have a new thermostat fitted, the engineer who's name was "TOM" he is a wonderful guy explained every thing to us TOM has been here befor and is the best in every way did a perfect job thankyou TOM and whirlpool for a great service.

Andy came today to try and correct my oven temp, the bottom half of the cooker was far too hot and the top half was not heating up ,so bottom of the things i cooked were burnt and top half not cooked. i said i had an oven temp reader and got it out ,he said i have got one of those but they dont work? ,i said well let me just try it ,he had been struggling for about 30 mins ,i opened the oven door and he said i wish you wouldn't keep doing that? ,it was the first time i had opened it and told him so, he said stop interfering ,he made me feel terrible ,i said i am only trying to help you ,he said well i'm done here i'm off ,i told him he better go with that attitude, he clearly hates his job ,what a rude man

Avoid ifw6230ix uk oven / this company in general

Purchased late 2020 for around £200. By 2022 completely stopped working. Had to pay £130 for their 6 months repair plan to fix the element as had broken (which left me with zero oven for 6/7 weeks while they ordered parts).

11 months later the oven trips my entire house power every time you turn it on and has wrecked my bathroom light in the process

I've since been told there's zero cover on repairs unless pay for extended warranty

So yeah 2x fatal breaks before the oven is 3 years old.

Customer Service have zero empathy and just offer to allow me to buy another repair package so I'd have bought the oven twice over

I've declined and will never buy from them again. Who buys an oven expecting to have to spend £140 to fix it annually??

Nigh on impossible to get a complaints address out of them (no such email), the WhatsApp support individual just pretends any question you ask that they don't want to answer didn't get asked and carries on replying about something else

What a joke of a company.
I've bought an IKEA kitchen and also bought the appliances. They are provided by Whirlpool and whirlpool manages the services.
Within 6 months the microwave light was gone. I've asked them to fix it twice (completely ignored). I can't do it myself because is a built in microwave.

Then is the fun part. Within 1 year, the induction stove stopped working.
So I've called them and they were pretty quick to send someone. The guy comes over, order parts, comes back another day and "fix" the issue.

Few months later, same problem. Then repeat. It always takes two visits.

A couple of months later, same problem, again.
They do the same thing. Visit one to look, visit two, replace a part.

Less than 30 days later, SAME DEFECT. At this point I've called both Whirlpool and Ikea to say enough is enough and I need a replacement.
Ikea said that I need to ask the engineer to write a report saying is not worth to fix this again, and they will replace it.

Whirlpool REFUSES to do so and say they will fix it 100 times if they have to.

So they are putting me through the hassle of calling them once a month, arrange 2 visits every time and apart of not having a working stove FOR OVER 8 MONTHS now.

The last fix didn't last one day. ONE DAY.

So I've called again and the last guy on the phone was extremely rude to me and said they will just fix it always and that the engineers will never write such report. Zero empathy, zero willingness to solve anything.

It is honestly beyond me how a company can be so disrespectful. Clearly from the other reviews, you can see what you will be dealing with if you decide to purchase anything from them.

Absolute joke

I had booked the service for my Whirlpool AC via service center. One technician came to do the service but while doing it, I don;t know what he did that my AC motor and display got damaged. Now my AC is complete dead.

And on top of that, I am following their customer support team from last 10 days, everyday they are just giving me fake assurance and promises. My old parents are suffering because of them from last 10 days. Pathetic Service, Pathetic people, Pathetic Campany.

The executives names are -
Sachin
Himanshu
Tushar
Yash
From the escalation team.

They are just pathetic.

BANNED WHIRLPOOL

Recently acquired replacement parts for my Indesit Fridge freezer from Whirlpool customer services via my D&G Ins extended warranty. Told items would be delivered within 7- 10 days. In fact arrived within 48 hrs. Lovely lady Brilliant service.

Our grill element kept falling down onto our food. We thought it was just a matter of screwing it back up. No. The engineer arrived mid morning and did a lovely job as he had to take out the whole oven to fit a new element. It took no more than half an hour and we are so grateful. He left no mess. Now I can grill my crumpets with cheese without the element falling on the cheese and burning it!

My Indesit freezer developed a fault , surprisingly 2 months out of warranty! I paid £137 for a call out and was told I would get a text to confirm when the engineer would arrive, he arrived, shame about the text, a software update has hopefully solved the problem but not before having to chuck out the entire contents of the unit, probably more than £137 worth, as it had all been over temp. despite the display continually showing minus 18 degrees. this is obviously a known fault which we should have been informed of and give time to run the freezer down or arrange alternative storage, this is not good to not communicate with customers

still waiting for engineer to turn up!!! 1000-1800 today 22/08/23

engineer arrived on time he was very pleasant and helpful I was pleased with repair job he explained everything to me Iris 15th august

TERRIBLE - bought a washing machine 3 years ago. It has stopped working 3 times and each time I have been without a washing machine for 3 weeks I have young kids so its not ideal.
I am so disappointed as a customer as it was very expensive washing machine with terrible parts. I will certainly never purchase any item from whirlpool again.

So my last 1 star review was removed. I have been almost 6 weeks without a working washing machine and they have just cancelled my appointment for the 17th August stating my parts are not in stock, initial contact 7/7/23.
1st enginerer visit (14/7/23) stated he fixed the washing machine. I put a wash on after he left, it flooded my kitchen flooring destroyed have video evidence.
2nd engineer appointment stated i will need a new drum, but drum not instock. Waited over a week for it to be in stock
3rd engineer appointment, engineer was late, when he arrived he phoned and asked do you have a permit for him to park my response was no but there is on street parking as i live in central london free parking is somewhat limited. He then just drove off no explanation.
I then booked another appointment last week which is supposed to be for the 17th August they have just cancelled my appointment and told me to rebook I have just called them the phone miraculous cut off. So I'm about to call back. This is causing me alot of stress. I have spent do much on washing mine & my childrens clothes at the laundrette.
Update So I've been on the phone for an hour they state my appointment for 17th August has been cancelled and has been rebooked for friday 25th and there's nothing they can do about it. That will be 7 weeks without a washing machine
They will respond on here sorry pls contact us below.. I did that previously nothing was done to assist me. I actually cried today. I've had enough.

I have had an incredibly negative experience with this company. I booked a washer-dryer repair with them and made it clear that I didn't possess a parking permit. They assured me that it wouldn't be a problem and proceeded to take my money.

However, a week later, one of their engineers updated the ticket, stating that my property lacked a parking permit. I called to discuss the situation, and they placed the blame on me for not having a permit and offered only a partial refund.

I strongly urge everyone to steer clear of this company due to its dishonesty and lack of helpfulness.

The whirlpool engineer was rude and demeaning towards me, would not allow me to explain anything nor ask anything, just kept shouting things such as 'What? Who? I don't know what you're talking about!
Eventually my son shouted at him 'Enough! Don't speak to my mum like that...and eventually he said 'either fix it or leave' to which the engineer said 'it won't be getting fixed'...and he left.
By the time I had recovered enough to complain, (maybe15 minutes) the engineer had made up some false allegation against me!
Nobody asked me what happened and when I did phone to complain, I was told that his manager believes him, not me.
I have tried making contact via the company's online assistance but have been advised that the company is satisfied with its own decision. It could not be called an investigation as they made no attempt at all to ask me for my side of the event!
The company has written to me advising that I will not get any further service because they have to ensure the safety of their staff! (I am 70 and 5' 2")
I am left with a damaged fridge and my confidence in workmen shattered....

Jason was on time very pleasant quick and tidy.

The most terrible company. Their engineer broke my machine carrying out a small repair. I have now been waiting a month for them to complete the repair. Manager refuses to speak to me on the phone. They sent an engineer and then told him not to change the part. So now I’m left waiting another week. This will be appointment 5

Customer service is so bad, getting passed around and nobody wants to deal with the issue,,promised phone calls back and never happened
Oven now dangerous and tripping the electricity, didn't care , staff like robots reading from a script, DON'T TOUCH THEM buy BOSCH