Our new dishwasher worked for a month then failed. Engineer took hours to book, weeks to arrive, he acknowledged product fault, failed to fix it, ordered parts, failed to fix it, ordered new parts... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
How can it take almost 2 weeks on a service plan to get a technician out?! When he arrived he seemed bored. Have we not got beyond morning or afternoon slots yet? On plus side was phone 30 mins before... Se mer
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22.06 Now updated this to 5 stars Received an info request from Jacob , who called within an hour to understand the problem and immediately arranged an engineer for today and noted the issues wit... Se mer
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Quick and easy to book an engineer on line. Engineer came within the time frame given, text message was sent when he was 15 min away. Mcdonald was polite and happy to help unlike the last engineer.... Se mer
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3,3
Medel
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Rubbish Customer service - stay away
I contacted customer service to book an engineer for my 3-year-old washing machine, which had broken down. What should have been a simple request turned into an incredibly frustrating experience. I was repeatedly asked to verify my details, transferred between multiple agents, and had to explain the same issue over and over again.
I raised a complaint, but the operator could not explain the complaints process or provide any timeline for a resolution. I then contacted them via WhatsApp, only to be told that there wont be any follow up to the complaints. The lack of coordination and accountability was astonishing.
The experience was so poor that I decided to get rid of the £500 appliance and buy a new washing machine instead. In my experience, the after-sales service was appalling including their sister brand such as Beko, Indesit, and Whirlpool is extremely disappointing.
This was not my first issue with them. When the washing machine was originally delivered three years ago, they repeatedly changed the delivery dates without informing me, and I spent a significant amount of time trying to get the situation resolved.
The customer service is ineffective, poorly organised, and frustrating to deal with. Based on my experience, I would avoid buying these products, even for free.
27 juli 2026
Omdöme utan inbjudan
Svar från Whirlpool UK
Hi Aziz
We appreciate you taking the time to share your detailed feedback regarding your recent interaction with our customer service and the issues you experienced. We are truly sorry to hear about the frustration and inconvenience you faced from the repeated transfers to the lack of clarity regarding our complaint handling process.
We understand given your history, this most recent interaction has left you dissatisfied with the service and resulted in you getting rid of the appliance. This is not the service we aim to provide and we understand the impact this had on your decision to replace the appliance.
From point of contact to engineers…
From point of contact to engineers visit went extremely smoothly.
24 juli 2026
Svar från Whirlpool UK
We're happy to hear that your experience, from initial contact to the engineer's visit, was smooth. We appreciate your positive feedback.
Just terrible. They don't care at all
Our new dishwasher worked for a month then failed. Engineer took hours to book, weeks to arrive, he acknowledged product fault, failed to fix it, ordered parts, failed to fix it, ordered new parts - another 10 day wait.
A month without a dishwasher and no end in sight.
NEVER AGAIN
Update in response: I have received no such request from Whirlpool through Trust Pilot asking for my details.
24 juli 2026
Omdöme utan inbjudan
Svar från Whirlpool UK
Hi Matt
We are truly sorry to hear about the ongoing issues with your dishwasher and the extended wait for repairs. We understand your frustration with the delays and the inconvenience this has caused.
So that we can investigate the matter and look to support you I have requested your details through Trustpilot. Once received I will arrange for a member of the team to contact you.
**Update 27/07**
Hello Matt
Thank you for providing your details after our request and for taking my colleagues call this morning.
Again, we do apologise that the repair was ongoing for three weeks we do understand the inconvenience this will have caused. As discussed over the phone we have agreed to replace the appliance, we trust that this has provided a satisfactory outcome.
Svar från Whirlpool UK
We're so glad to hear that our communication and timing met your expectations. Thank you for your wonderful feedback!
Svar från Whirlpool UK
Hi Helen
We're so happy to hear you found our service efficient, easy to book, and cost-effective. We appreciate your kind words!
unreliable stressful service
engineer said problem with my fridge was fixed, it wasn't, had to rebook it, the rebooked appointment didn't happen due to unreliable systems - sms notifications not being sent, engineer said they've come and I wasn't home, and didn't bother ringing the phone or texting or anything. it takes 24 hours to get a booking confirmation email!!!
update - the second engineer that came said that what the first engineer did couldn't have resolved the problem in the first place. what incompetence!!
horrifically stressful service if you actually want your appliance fixed.
16 juli 2026
Omdöme utan inbjudan
Svar från Whirlpool UK
Hi Viktoria
We are very sorry to hear about the difficulties you experienced with your fridge repair and the subsequent appointments. We understand how frustrating it is when service doesn't meet expectations, especially with unreliable notifications and missed visits.
So that we can look to support you I have requested your details through Trustpilot. Once received a member of the team will be in contact.
**Update**
Hello, thank you for providing your details. Whilst we can see the engineer has been rebooked for tomorrow, a member of our team has attempted to contact you this afternoon to see if we can provide any further support but unfortunately we were unable to reach you.
If you do require any additional assistance please do not hesitate to contact us on the following platforms:
WhatsApp: 07584 475915
Live Chat: https://www.hotpointservice.co.uk/contact
VERY EXPENSIVE
VERY EXPENSIVE, as a pensioner it was a LOT of money, Had great difficulty understanding the man on the phone when booking, apart from his accent he bamboozled me with all sorts of plans I could choose from !!!!!
16 juli 2026
Svar från Whirlpool UK
We appreciate you sharing your feedback. We understand your concerns regarding pricing and the difficulty you experienced with the booking process.
Svar från Whirlpool UK
Thank you for taking the time to share your experience with us Anton, we are delighted that the service was timely and resulted in your appliance getting back in working order.
Svar från Whirlpool UK
We're so glad you had a positive experience with our service from beginning to end. We appreciate your kind words!
Very easy to contact and arrange…
Very easy to contact and arrange required repair with an appointment to suit us not Whirlpool.
Technician very quick and on time
6 juli 2026
Svar från Whirlpool UK
We're so happy to hear that arranging your repair was easy and convenient, and that our technician provided prompt service. We appreciate your positive feedback!
Svar från Whirlpool UK
We're happy to hear our engineer was pleasant and efficient, providing helpful service. We appreciate your feedback!
Svar från Whirlpool UK
Thank you for your review.
If there’s anything more we can assist with, please don’t hesitate to get in touch. Our team is here to support you on WhatsApp: 07584 475915 Live Chat: hotpointservice.co.uk/message-us.
Molly was the engineer that visit she…
Molly was the engineer that visit she was very friendly got straight on with the job showed me what the problem was and repair it very quickly
1 juli 2026
Svar från Whirlpool UK
We are so pleased to hear about your positive experience with our engineer. It's wonderful to know that the issue was identified and resolved quickly and efficiently. Thank you for sharing your kind words.
Excellent service all round
Excellent service all round . Technician completed job in 10 mins & I am able to use my oven again .
Very glad I was insured through Domestic & General.
25 juni 2026
Svar från Whirlpool UK
We're so glad to hear our technician provided excellent service and quickly resolved your oven issue. Thank you for sharing your positive experience!
Knowledgeable repair man
Knowledgeable repair man, repaired and gave advise on how to prevent issue happening again
25 juni 2026
Svar från Whirlpool UK
We're so glad to hear our repair person was knowledgeable and helpful. We appreciate your kind words and feedback!
Svar från Whirlpool UK
Thank you for taking the time to leave your review, we appreciate your kind words. I'm glad our technician provided brilliant service.
Warranty Scam - do not purchase from Whirlpool
I bought an air con unit from Whirlpool and can't register for the ten-year warranty that the manual tells you to do.
I spoke to seven different people who passed me around. The online chat team literally said "we can't help you".
This is a scam. Do not trust buying from them as you can't get your warranty.
24 juni 2026
Omdöme utan inbjudan
Svar från Whirlpool UK
Good afternoon
I am sorry to hear that you've been unable to get the support you require.
So that we can look into this I have requested details via Trustpilot so we can assist.
Kind regards
Jacob
**Update**
Good morning
Unfortunately we did not receive a reply back to the request for information so we are unable to look into the situation through this platform. If you do require any further support please contact us through the following platforms:
WhatsApp: 07584 475915
Live Chat: hotpointservice.co.uk/message-us.
Efficient washing machine repair
Clear and helpful booking procedure.
Prompt callout to resolve the problem with my washing machine.
Engineer was knowledgeable, helpful and respected my property.
23 juni 2026
Svar från Whirlpool UK
We're so glad to hear you had such a positive experience with our booking and repair service. We appreciate your kind words about our engineer's expertise and professionalism.
Svar från Whirlpool UK
We are so glad you had a great experience with our prompt service and nice staff!
Expensive dishwasher that doesnt wash or dry well.
When my 6 year old Hotpoint went wrong and was beyond repair, my insurance gave a list of replacements (all Whirlpool group products). I chose the Whirlpool W7FHS51XUK Dishwasher. It is actually the worst dishwasher ive owned. Firstly its a badged up Hotpoint but £250 dearer, as it has a Whirlpool badge. Its flimsy and poorly built. The touch buttons are not very sensitive and you have jab jab jab at them to get them to work.It really doesn't clean very well often leaving items like cups or saucepans still with stains or food stuck to it. Ive changed the dishwasher tablets but only ever buy branded and its made no difference. Dont bother using the half load function, as dishes are even dirtier than a normal wash.The worst aspect is how wet stuff is, once its finished and its supposed to have dried. (Tried changing the settings, salt, extra dry function , rinse aid but its made no difference) Ive only had it 2 months and I really dont like it as i find it an awful machine. ***Update*** Whirlpool asked for additional details and made a telephone call which was appreciated. Person i spoke to was lovely. They offered to send an engineer to discuss usage and going through the instructions with me, which I declined. Ive read the instructions throughly and im not doing anything wrong, ive just got to accept it is what it is (i.e not very good). However if service is required in future, hopefully it will be excellent. Ive amended my rating from 1 to 3 stars based on this call.
4 maj 2026
Omdöme utan inbjudan
Svar från Whirlpool UK
Good morning,
I am sorry to learn of your disappointment with the replacement dishwasher and the issues you have experienced with its performance.
So that I can arrange for a member of our team to review the matter and contact you directly, I have requested your details through Trustpilot.
Kind regards,
Jacob
**Update**
Good morning
Thank you for taking the time to update your review, it is appreciated. We are sorry to hear the appliances performance does not meet your expectations however I am glad to hear that the call from my colleague was appreciated and it has provided a positive experience.
If you do require any support in the future, please don’t hesitate to contact us. Our team is here to help.
Kind regards
Jacob
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