I took a chance and SO GLAD I DID! These are exactly what I was looking for and they arrived in two weeks. I wanted a nice pair of reading glasses and these are very well made, super comfortable and... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wherelight is the only online shop I’ve purchased my glasses through and 7 pairs later I have no regrets!!! I always get tons of compliments and they’re a great way to add more of my personality to... Se mer
I ordered 2 pairs of the same frame. 1 pair for the computer the other with the transitional lenses. The transitional lenses do not work. They do not turn the blue that I picked. I'm waiting to hear f... Se mer
I had to get my glasses reshipped due to my lenses needed fixing. They had no problem and did it and once I recieved them everything was fine. I highly reccommend!
Företagsinformation
Skrivet av företaget
wherelight.com offers prescription glasses online at an incredibly low price. Buy quality chic eyeglasses on wherelight.com
Kontaktuppgifter
High Street 128, CR8 2AD, Purley, Kina
- service@mail-wherelight.com
- www.wherelight.com
4,4
Utmärkt
5 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Company review
Very easy process if you have a profile already. Shipping is also short process. The company offers a variety of different styles and price ranges. I ordered all my glasses from them and have no complaints.
16 februari 2026
Omdöme utan inbjudan
Horrible customer service
I ordered glassess and loved the first ones. Second pair, Wherelight sent me the wrong glasses with the wrong prescription. They would not fix the issue and refused to issue me a refund or even send me the correct pair. I had to dispute thru my credit card company. Horrible company to work with. I’ll stick to Zenni
2 februari 2026
Omdöme utan inbjudan
Svar från Wherelight
Dear Tina Ranous,
Thank you for sharing your feedback, and we’re truly sorry to hear about your frustration. We strive to provide the best possible experience for all our customers, and it’s clear we fell short in your case.
After reviewing your order, we found that the prescription provided in the order did not match the details we received. While our policy states that we cannot offer refunds or replacements for errors made in the submitted prescription, we understand how disappointing it must have been to receive glasses that didn’t meet your expectations.
As a gesture of goodwill, we had already issued a full refund prior to your review. We sincerely hope that this resolution has helped address the situation, even if it didn’t fully meet your expectations.
We’re sorry to see you go, but we respect your choice and appreciate your honesty. If there’s anything else we can do to assist you further, please don’t hesitate to reach out to us directly.
Thank you again for your feedback — it helps us improve and serve our customers better.
Wherelight Team
I love these frames
I love these frames ! I get a ton of compliments on them and they are so fun when they GLOW in the dark!
13 februari 2026
Omdöme utan inbjudan
Frames that don't squeeze
I have a wide face that fluctuates with my health, so it's sometimes hard to find frames that don't squeeze my head. Wherelight offers a wide range of stylish frames that allow me to still feel feminine and fashion forward. The price point has been great and the quality exceeds the cost. I've ordered new frames at least every six months just because I could and liked the style. My glasses are my new favorite accessory because of Wherelight. Highly recommend.
2 februari 2026
Omdöme utan inbjudan
prescription glass in style
Easy to order , easy to measure fit . Love the shape style and hearts on the sides highly recommend and not expensive very affordable
1 februari 2026
Omdöme utan inbjudan
Cheap, cute glasses!
This shop was super cheap compared to other places you can go, and they had some really unique and stylish frame options. I got a my favorite pair of glasses here for $20 ($10 for the glasses plus $10 shipping). Shipping was timely as well and they were packaged carefully, nothing came broken or bent or anything like that. I'll definitely be coming back for my next pair!
20 januari 2026
Omdöme utan inbjudan
Wherelight is amazing
The company is very fast with shipping. The glasses are very fashionable with affordable prices. I am a very happy customer.
18 januari 2026
Omdöme utan inbjudan
Super Slow to Process
Updated March 2026:
Despite the initial communication issue that caused a long delay, I received my glasses and they are almost great. There was an issue with my progressive sunglasses and they have been amazing with customer service to try to fix it. Phyllis is very considerate and attentive and I know this company has the best intentions to make great glasses for their customers. It makes me extra happy because they do have the most interesting designs and colors and lens option ( please offer premium progressives with wider field of vision soon! ) and I look forward to building my collection with Wherelight. Thanks so much
Waited for 3 weeks for glasses and had paid for faster service.Finally wrote to them about my order and they asked for a copy of my prescription because there is an element that is unusual. I was upset they failed to contact me about a minor issue for 3 weeks and asked for a refund. At least they were able to handle that quickly. Too bad. I was really excited but I didn't have any confidence in them after that issue.
18 december 2025
Omdöme utan inbjudan
Svar från Wherelight
Dear Dyane Sleeper,
Thank you for sharing your experience, and we sincerely apologize for the delay and frustration you encountered with your recent order.
We always strive to ensure the accuracy of every prescription, and in this case, we reached out multiple times via email and SMS to confirm unusual details in your prescription before proceeding. We regret that our attempts to contact you were unsuccessful and that this contributed to a longer waiting period.
We are glad that we could promptly process your refund as requested. Additionally, we have reached out to you directly with a goodwill gesture in hopes of restoring your confidence in our service.
We take all feedback seriously and are committed to improving our communication processes to better serve our customers in the future. If you have any further concerns, please don’t hesitate to contact us directly.
Thank you again for bringing this to our attention.
Very responsive customer service
I ordered two pairs of glasses, one with transitions lenses and one with sunglasses. The transitions pair was a large frame and the progressive lenses unfortunately didn’t work out n the frame and when I reached out to customer service they immediately offered a refund. The sunglasses are great and I’m sure they will be useful
18 december 2025
Omdöme utan inbjudan
Svar från Wherelight
Dear Ann Norris,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible.
Please tell us the order number and send it to our email so that we can better assist you. And please reply us as soon as possible. Thank you for your understanding and support!
Please contact our customer service team at service@mail-wherelight.com. Our dedicated team will be more than happy to assist you and ensure that your concerns are addressed promptly.
We appreciate your patience and understanding as we work to provide a solution.
Best regards,
Customer Service Team
I've enjoyed my glasses I received
I've enjoyed my glasses I received. Waiting on another order to come in.
1 januari 2026
Omdöme utan inbjudan
They are beautiful
They are beautiful. If worn too long they become tight in the back of my ears.
17 december 2025
Omdöme utan inbjudan
I definitely recommend Wherelight
I definitely recommend Wherelight. I've purchased a total of 5 glasses for me and my husband, and we love them. Great quality for a low low price.
27 december 2025
Omdöme utan inbjudan
The product is good quality
The product is good quality.
Arrival time was fast.
26 december 2025
Omdöme utan inbjudan
I love my glasses
I love my glasses, I will definitely order again!
22 december 2025
Omdöme utan inbjudan
Positive Resolution
Wherelight is responding to my order being 6 weeks from date of order. I appreciate the quick response and consideration.
17 december 2025
Omdöme utan inbjudan
Svar från Wherelight
Dear Heather Rich,
Thank you for bringing your experience to our attention. We were very concerned to read your review and learn that you have not received the Christmas/Winter reading glasses you ordered on November 14, 2025. We completely understand how disappointing and stressful this must be, especially during the holiday season, and we genuinely appreciate your past support and kind words about our products.
Upon investigation, we found that your order's delivery has been impacted by recent severe weather disruptions. Our shipping carrier has advised that winter weather in the Northern Plains, Great Lakes, Ohio Valley, and Northeastern US, and flooding in the Pacific Northwest US may delay final delivery of mail and packages. If your delivery address is located in one of these areas, your package's arrival will be unavoidably delayed. You can track your order's current status here:https://tools.usps.com/go/TrackConfirmAction?tLabels=9200190279541015386637.
To express our sincere regret for this inconvenience, we have processed a $30 refund to your original payment method. If you don't receive the package finally, you can contact with us , we can refund you rest of money or remake glasses. Would you please tell us whether you can accept it ? Additionally, we have escalated your shipment with the carrier, requesting expedited handling whenever feasible.
We value you as a customer and are truly sorry this incident has fallen short of the service you deserve and previously received from us. We are actively working with our logistics partners to improve our response to such exceptional circumstances.Please feel free to reply to this email or contact our customer service line if you need any further assistance or would like an update on your refund.Once again, please accept our deepest apologies for this experience. We wish you a wonderful Christmas and New Year.
Excelente Servicio
Excelente Servicio. Llegó antes de lo previsto. Muy buena calidad.
16 december 2025
Omdöme utan inbjudan
I'm totally in love with my purchase
I'm totally in love with my purchase. Two pairs of glasses in one wow. They are stunning, beautiful, stylish and great price. Thank you Wherelight.
16 december 2025
Omdöme utan inbjudan
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